Applicants for employment must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with FHLBC (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status). The Technical Support Representative helps ensure proper systems operation so that end users can accomplish business tasks. This individual applies analytical and problem-solving skills to help identify, communicate, and resolve systems issues. The individual will work with IT and business partners to ensure expectations are reasonably set and met. Reporting Relationship: The Bank operates using a cross team functional method. This position will report to a single manager, but take direction on daily tasks from their assigned team. Responsibilities: Strategy & Planning: Collaborate with staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes Promote a culture of collaboration and continuous improvement Acquisition & Deployment Assist in software releases and roll-outs, and communicate to the end users about status and project conditions Perform software improvements and upgrades Perform code deployments and releases Work with team to accurately forecast timing and efforts of work Operational Management Complete all tasks with a focus on quality Meet or exceed established SLOs Provide guidance to less experienced members of the team Collaborate directly with different areas of IT and the business in order to provide solutions for the Bank Build rapport and elicit problem details from customers Provide timely reports on the status of projects as well as any unforeseen issues to management and to business units Comply with all assigned administrative and operational tasks Apply diagnostic utilities to aid in troubleshooting Access software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution Works to promote an understanding of business process and business requirements with technical staff Identify and learn appropriate software and hardware used and supported by the organization Test fixes to ensure problems have been adequately resolved Adhere to established policies, standards and procedures for ensuring the security and integrity of the Bank systems and data Provide on-call support of bank applications Other duties as required Position Requirements: Formal Education & Certification College diploma or university degree in the field of computer science, information systems, or computer engineering and/or 3 years equivalent work experience Certification in a technical field or discipline preferred Knowledge & Experience Knowledge of Agile methodologies, including Scrum and Kanban Knowledge of cross functional team models Experience with desktop and server operating systems, including MS Windows, Server, and Office products Experience with IT troubleshooting principles and techniques Personal Attributes Strong written and oral communication skills Strong interpersonal skills, with a focus on rapport-building, listening and questioning skills Strong technical writing skills Ability to conduct research into a wide range of computing issues as required Ability to absorb and retain information quickly Ability to present ideas in user-friendly language Highly self-motivated and directed Keen attention to detail Proven analytical and problem-solving abilities Ability to effectively prioritize and execute tasks in a high-pressure environment Exceptional customer service orientation Experience working in a team-oriented, collaborative environment
The Federal Home Loan Bank of Chicago is a $72.0 billion wholesale bank and one of 11 district banks chartered in 1932 by the U.S. Congress to improve the availability of funds to support home ownership. The FHLB Chicago is a member-owned cooperative serving members in our district of Illinois and Wisconsin. All federally insured depository institutions, insurance companies engaged in residential ...housing finance, credit unions, and community development financial institutions located in our district are eligible to apply for membership. Today, the FHLB System, which is regulated by the Federal Housing Finance Agency, has more than 7,500 members.
The FHLB Chicago strives to be a valuable partner to our member financial institutions in Illinois and Wisconsin during all phases of financial and economic cycles. The mission of the Federal Home Loan Bank of Chicago is to partner with our member shareholders in Illinois and Wisconsin to provide them competitively priced funding, a reasonable return on their investment in the Bank, and support for community investment activities.
The Federal Home Loan Bank of Chicago is committed to diversity at all levels of our organization from the employees we hire to the programs, institutions, and businesses we support. Our goal is to recruit, hire, and develop talented staff and to offer a work environment that allows them to do their best work.