Rutgers the State University of New Jersey is seeking a Financial Aid Technician, to support the Campus Manager, and have an integral and lead role on the Office of Financial Aid processing team, which is comprised of Senior Financial Aid Counselors, and Support Staff. The Technician will have the largest processing caseload and will perform more technically demanding financial aid duties, including but not limited to student needs analysis, federal verification and packaging of student aid, provide financial aid/veterans aid determination and facilitate problem solving with any barrier that impede a student's ability to access and afford a Rutgers University college education. General summary:
Provides responsible and confidential administrative staff assistance requiring the exercise of considerable judgment in making decisions according to departmental policies.
Investigates and resolves routine and complex problems of financial aid recipients.
Prepares, tracks, and finalizes financial aid documents.
May act as group leader.
Minimum Education and Experience:
Requires a high school/vocational school or equivalent plus four years of: clerical or secretarial experience involving organizing, coordinating, and/or recordkeeping responsibilities, and/or advanced secretarial or business training, or college-level study. Experience must include two years of financial aid experience. Requires the ability to record and maintain data in computerized and non-computerized formats. Must be able to communicate effectively. Must have effective client service skills. May require the ability to group lead.
Required Knowledge, Skills, and Abilities:
Also requires excellent communication skills, and computer literacy.
Bachelor’s degree in a related field, or an equivalent combination of education and/or experience that demonstrates knowledge and understanding of office administration, work organization, coordination, facilitation, bookkeeping, and/or report writing principles and practices. Two or more years of expericence in student financial aid or higher education services, with knowledge of Financial Aid Management System (FAMS), ED Express, NSLDS, E-Administrator [HESAA], and ImageNow.
Rutgers, The State University of New Jersey, is a leading national public research university and the state's preeminent, comprehensive public institution of higher education. Rutgers is dedicated to teaching that meets the highest standards of excellence; to conducting research that breaks new ground; and to turning knowledge into solutions for local, national, and global communities. As it was ...at our founding in 1766, the heart of our mission is preparing students to become productive members of society and good citizens of the world. Rutgers teaches across the full educational spectrum: preschool to precollege; undergraduate to graduate and postdoctoral; and continuing education for professional and personal advancement. Rutgers is New Jersey's land-grant institution and one of the nation's foremost research universities, and as such, we educate, make discoveries, serve as an engine of economic growth, and generate ideas for improving people's lives.