Major Duties: Western Michigan University invites applications for the position of User Services Librarian for the University Libraries. This is a tenure-track, fiscal year position.The User Services Librarian reports to the Associate Dean for Education and User Services and provides leadership for overall user experience, including circulation, reserves, interlibrary loan, computer support, and reference services. This position requires a wide range of professional responsibilities and activities, such as developing a philosophy and standards for service, engaging in assessment activities to measure and benchmark service effectiveness and quality, developing policies and procedures, and promoting library services to the campus community. This position is responsible for leading service operations and staffing at WMU Libraries service desks during hours of operation, including nights and weekends. The position ensures efficient daily operations, quality outcomes, and user satisfaction. Requires participation in departmental planning, attendance at department and library-wide meetings, committee membership, and other duties as assigned. - Provide leadership, advocacy, and management for the User Services department of WMU Libraries consisting of circulation, interlibrary loan, ready reference, course reserves, building safety and security, and supplemental IT support- Foster an agile user experience culture that successfully navigates change, encourages innovation, and strives to positively influence student success- Design, implement, and manage staff development programs to ensure exceptional service, conducting specific training interventions as needed- Ensure strong collaboration and cooperation between User Services and other library departments- Develop and maintain ongoing internal communications to ensure all library personnel are informed of User Services activities and issues- Investigate emerging user experience technologies and trends, identifying synergies and opportunities to benefit users- Collect and analyze statistics to assess and improve service quality- Prepare regular reports of User Services activities to communicate User Services' contributions towards advancing the department's and Libraries' mission, vision, and goals- Maintain expert knowledge of the library's integrated library system (Alma) and other service-related software to inform and guide ongoing conversations and updates - Work regular shifts supervising the service desk, including replacing absent employees to maintain staffing levels- Advise the Associate Dean for Education and User Services on budget allocation needs for User Services- Maintain documentation for all User Services policies, procedures and training materials- Supervise User Services staff, including annual performance reviews, scheduling, payroll reporting- Work with building services and Department of Public Safety to ensure safety and security in library spaces- Serve actively on library and university committees and teams
Minimum Qualifications: - A master's degree from a graduate program accredited by the American Library Association (ALA)- Three years supervisory experience in an academic library setting- Record of successful public service experience in a library setting- Demonstrated skill in change leadership and consensus building - Demonstrated record of creativity and innovative thinking- Knowledge of assessment methods appropriate for evaluating user services- Outstanding verbal, written, and facilitation skills- Evidence of ability to research and publish academic work for presentation and publication in accordance with standards for tenure and promotion
One of the top-100 public universities in the United States, Western Michigan University is committed to being learner centered, discovery driven and globally engaged. Founded in 1903, what was once Western Michigan College became Michigan's fourth public university in 1957. Since then, WMU has undergone dramatic growth in size and stature. Today, the University offers more than 240 academic progr...ams to students pursuing degrees through the doctoral level. More than 20 percent of its 25,000 students are enrolled in graduate course work, studying in disciplines ranging from atomic physics and graph theory to medieval literature and blind rehabilitation. Of 101 graduate offerings available, 30 lead to a doctoral degree.