Specialist IV/V/VI, Information Technology (ServiceNow Administrator)
Department: Office of Information Technology Admin
Position Summary: The Office of Information Technology is seeking a knowledgeable ServiceNow Administrator/Developer to launch Auburn University as a ServiceNow leader in higher education. As the ServiceNow Lead, this position is responsible for leveraging IT Service Management (ITSM), IT Operations Management, and IT best practices to help optimize the efficiency and effectiveness of University-related service fulfillment, resource management, and end-user engagement. In collaboration with the Project Management and Quality Assurance groups, this professional works with process owners to develop and implement workflows and reporting. He/she works closely with team members and other stakeholders to design, configure, test, document, and deploy changes to the platform and expansion of the Service Portal.
In addition to directly applying technical and administrative skills, the candidate has the opportunity to mentor junior developers (part-time students and co-ops) in the candidate's areas of expertise, which could include: data design, backend development, frontend development, layout and design, testing procedures, quality assurance, or vulnerability testing and security.
The professional in this position provides technical and service-related support of ServiceNow and plans, conducts, and/or supervises assignments of a complex nature that impact individual users and departments. The person in this position must possess and apply comprehensive IT knowledge, concepts, practices, procedures, and decision-making skills, as well as have the ability to troubleshoot and create documentation for complex assignments and projects. In addition to having high level technical skills and leadership ability, the person in this position should be self-motivated, communicative, a life-long learner, and willing to work on a limited on-call rotation with other team members. No travel is required.
Auburn residents overwhelmingly rate the city as a great place to live, work and raise children, but don't just take their word for it. Forbes has consistently ranked Auburn on its lists for Best Places to Retire and Best Small Places for Business and Careers. Auburn City Schools has consistently been ranked among the top public school systems in the state and nation.
Auburn University is committed to providing a comprehensive employee benefits package that attracts and retains talent to further the University's mission and contributes to the personal and financial well-being of employees and their families. Employee Benefits include: Health Insurance, Dental Insurance, Vision Care, Cancer Insurance, Life Insurance/Personal Accident Coverage, Disability Group & Supplemental Plans, Flexible Spending Account Plan, and Mandatory and Voluntary Retirement Plans, Auburn University Federal Credit Union, United Way contributions, Bookstore Discounts, Tiger Perks discounts on dining, shopping and entertainment, Travel Assistance (Domestic and International), and Educational Improvements for Employees and Dependents.
Minimum Qualifications: Entry into the applicant pool requires a High School diploma or equivalent plus five (5) years of information technology experience to include:
1+ years of ServiceNow development, configuration, and administration experience;
Experience with project management;
Excellent communication and interpersonal skills.
Candidate must meet eligibility requirements for work in the U.S. by the employment date. Employer will consider extensive web experience with ITSM knowledge or advanced degrees in lieu of some required experience.
Please attach a letter of interest briefly outlining your qualifications and resume to the online application. Only complete applications will be selected for consideration. Salary will be commensurate with education and experience. A commitment to an inclusive and diverse campus environment.
Bachelor's degree in Computer Science, Computer Information Systems, Computer Engineering, or related degree from an accredited institution
Experience with ServiceNow applications/modules, including but not limited to Incident Management, Problem Management, Change Management, Catalog Item creation with workflows, platform configuration and administration, Project and Portfolio Management, Asset Management, CMDB, 3rd party software integrations, and Service Portal
Experience as a ServiceNow developer is extremely desirable
ITIL v3 Certification
ServiceNow System Administrator Certification
Ability to lead complex projects
Experience developing mobile web interfaces using Bootstrap
Experience integrating web applications with REST-based web services
An understanding of web accessibility
Familiarity with university organization, methods and procedures
Requisition No.: 27263 Close Date: 10-09-2017
The "Close Date" indicates the date after which the hiring department will begin reviewing applications of qualified candidates. Salary will be commensurate with education and experience.
Refer to the above Requisition # and apply on-line at:
on any computer with Internet access. If you need any assistance, contact Auburn University's Department of Human Resources at (334) 844-4145 or your local state employment service distribution system office. Internet Access is also available through your public library.
Auburn University is an EEO/Vet/Disability employer.