Professional - Non-Clinical:Facilities Services/Housekeeping
Security Officer I –Security – Orlando
Orlando seeks to hire Security Officer I who will embrace our mission to extend the healing ministry of Christ.
Located on a lush tropical campus, our flagship hospital, 1,107-bed Florida Hospital Orlando, serves as the major tertiary facility for much of the Southeast, the Caribbean and South America. Florida Hospital Orlando houses one of the largest Emergency Departments and largest cardiac catheterization labs in the country. We are already one of the busiest hospitals in the nation, providing service excellence to more than 32,000 inpatients and 125,000 outpatients each year.
The Security Department at Florida Hospital is a team dedicated to the safety and security of life and belongings of all patients, guests, visitors, and employees that enter our facilities. We are a multifaceted department that consists of dispatchers, patrol officers, educators, and investigators that all work together to make a secure, healing environment
3/12s (6a – 6p)
Under the direction and supervision of the Security Department's chain of command, the Security Officer I perform security services through interaction with the public, patients, and employees. Provides security at specific locations, responds to security issues, provides access assistance as requested, reports suspicious circumstances and emergencies, and completes other duties as assigned. Responsible for protection of designated areas to ensure the safety of the public, patients, employees, and property of Florida Hospital. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.
Minimum six months of related experience in security or customer relations
Ability to read accurately and comprehend, write clearly, and understand in a manner to effectively complete legal reports, narratives, and follow simple directions. Ability to read, interpret, and apply safety rules, penal codes, vehicular codes, radio codes, reports, memos, communications, policies, and other required written materials. Ability to actively listen and communicate effectively through clear speech and hearing
Ability to safely operate vehicles, equipment, and communication devices and perform all aspects of the job safely without imposing risk to self and/or others
Computer literacy with ability to use basic hospital/security applications and information management systems
Good critical thinking skills, and ability to set and quickly reset priorities
Ability to work and train in an environment with occurring periods of crisis and stress
Ability to recognize faces
Ability to maintain confidentiality in all matters pertaining to patients, visitors and/or employees
40-hour Florida Class D or G Security Officer training (Preferred)
Hazmat training (Preferred)
Basic computer skills including, but not limited to, Windows, Word and Excel (Preferred)
Knowledge of Access Control and CCTV systems (Preferred)
Understanding of Emergency Management principles (Preferred)
Licensure, Certification, or Registration Required:
State of Florida Class E driver's license and driving record in accordance with Florida Hospital policy
International Association for Healthcare Security and Safety (IAHSS) Basic Training Certification (Preferred)
MOAB International – Management of Aggressive Behavior (MOAB) (Preferred)
Basic Life Support (BLS) certification (Preferred)
Demonstrates through behavior Florida Hospital's Core Values of Integrity, Compassion, Balance, Excellence, Stewardship and Teamwork as outlined in the organization's Performance Excellence Program
Supports all department/organization policies and administrative decisions.
Performs all security related tasks as assigned by Supervisor, and keeps Supervisor apprised of unusual activities and events.
Acknowledges and responds to alarms, determines source of alarm and provides proper assistance.
Learns applicable systems and responds safety needs as directed by Security leadership. Properly utilizes and maintains all issued and operated equipment. Operates radio equipment, knows and understands radio codes, and complies with all applicable laws and department policies and procedures.
Interacts with the public, customers, and other officers in a professional manner and provides assistance as directed including, but not limited to security escorts. Assists and helps coordinate special events.
Maintains appropriate communication with supervisors, fellow Security Officers, and Security Operations Center to report irregularities from department/organization policy and to obtain further information and instructions.
Provides initial direction and support as needed in emergency situations. Performs facility lockdown as dictated, and screens visitors and employees seeking entry after hours.
Documents all crimes, incidents and safety-related irregularities per department policy and procedure. Exhibits good judgment during critical situations and maintains a professional and authoritative demeanor at all times. Assesses situations with consideration for age of individuals involved. Gathers information pertaining to incidents such as thefts, accidents, etc., and accurately completes appropriate documents in the correct format.
Intercedes in disputes, both physical and verbal, between persons using verbal de-escalation techniques and skills, and defuses potentially violent patient, employee, or visitor situations. Manages and addresses aggressive behavior utilizing authorized training techniques.
Reviews and utilizes knowledge department policies, SOPs, work instructions, training and other communications. Attends and participates in all required in-services. Maintains current licenses and certificates and provides documentation to supervisor in a timely manner. Completes annual compliance training requirements.
If you want to be a part of a team that is dedicated to delivering the highest quality in patient care, we invite you to explore the Security Officer I opportunity with Orlando and apply online today.
Florida Hospital is dedicated to improving lives not only in Central Florida, but also around the world. As a destination hospital, we are committed to serving the health care needs of our patients with a holistic approach to ...heal the mind, body and spirit. We strive to be the hospital of choice for patients, physicians and employees. Over the last 100 years, Florida Hospital’s mission remains unchanged: to extend the healing ministry of Christ.