The General Support Specialist shares in the general support work of the Operations Team including maintaining the confidentiality and integrity of clinical records and helping clients access services in a customer friendly manner.
Essential Job Functions/Responsibilities:
Implement and monitor projects as directed by management and see the projects through to completion
Perform complex and confidential administrative support functions including written correspondence and data entry
Participate in the agency’s Records Management department including components of Carelogic (electronic health record), paper file management, storage and destruction, release of records, including fees, and data entry of client information within supported internal and external systems
Perform front desk duties on an on-going basis including answering/responding to telephone calls, scheduling client appointments, collecting client fees and other supporting documents, distributing agency mail, and completing opening and/or closing procedures.
Serve as back-up for front desk on weekdays and Saturdays, as needed.
Assist with the agency’s Facility Maintenance Program by serving as lead in regard to staff lounge areas.
Assist with agency’s Health and Safety Program including facilitation of drills and inspections
Generate memos, emails and reports when appropriate
Create/revise agency policies/procedures/forms, as needed
Respond to questions and requests for information
Reports directly to the Operations Director.
Documents all services provided according to agency policies, procedures and quality assurance guidelines.
Adheres to all Agency policies and procedures.
Cooperative attitude, team player, strong interpersonal and communication skills, both oral and written.
Excellent computer skills with knowledge of Microsoft Office, Word, Power Point, and Excel
Excellent organizational skills with knowledge regarding all aspects of client records/maintenance
Excellent customer service orientation
Demonstrated ability to function with deadline pressure
Ability to handle multiple tasks and assignment with correct priorities
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk and hear.
The employee is frequently required to use hands to key, handle, or feel and reach with hands and arms.
The employee is regularly required to sit, stand and walk.
The employee must occasionally lift and/or move up to 10 pounds.
Specific vision abilities required by this job include close vision and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The position description should not be construed to imply that these are the only duties, responsibilities, and qualifications for the position. Incumbents may be required to follow any additional related instructions, acquire related job skills and perform other related work as required.
Thrive Counseling Center is a community mental health center located in the heart of Oak Park, IL. Thrive provides a range of services including counseling services for youth and adults, psychiatric services and a 24/7 crisis team that works with the local police departments to stabilize a mental health crisis. Thrive has provided quality mental health services to the community for over 115 years.... We offer a respectful and compassionate, multicultural counseling staff that has advanced training across many areas.