Salary and benefits are competitive. Salary is commensurate with qualifications and experience.
As a UW employee, you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position please visit our website Benefits page.
First consideration will be given to those who apply by September 15, 2017
This is an 11 month cyclic position - September 1 - July 31 annually
The University of Washington (UW) is proud to be one of the nation's premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.
The University of Washington Bothell is one of the most dynamic public universities in the state of Washington. We provide a participatory student experience grounded in hands-on learning, close relationships with faculty members as teachers and mentors, and the personalized support of staff who are dedicated to student success. The academic work of the campus focuses on cross-disciplinary research, creative practice, connected learning, and community engagement. UW Bothell's current enrollment is approximately 5,000 students. About half of all undergraduates are first generation college attendees or are from underrepresented groups; nine out of 10 are from Washington. Located along a river and wetlands just north of Seattle, UW Bothell builds vibrant regional partnerships, creates and disseminates new knowledge, and prepares students for leadership in the state of Washington and beyond.
Diversity is a core value of University of WA Bothell. We believe the power of diversity enriches all of us by exposing us to a range of ways to understand and engage with the world, identify challenges, and to discover, design and deliver solutions. To learn more, read our Diversity Statement http://www.uwb.edu/diversity
Our Information Technologies department has an outstanding opportunity for a Technology Support Specialist.
Staff and Student Support:
Independently and collaboratively work with students and staff to develop, design and deploy off-the-shelf and custom solutions for presentation audio visual systems, communications infrastructure, and scheduling systems. This would include understanding building and program software and hardware needs and ensuring that such software and hardware is installed and configured so that it supports the building's student support mission.
Oversee, coordinate and participate in scheduled activities for areas requiring this position's particular expertise, and that would enhance the student experience content.
Pro-actively work to ensure that the buildings computing and communications infrastructure supports student growth and engagement. Maintain awareness of ongoing and planned events and activities. Work with students and staff writing justifications and specifications for computing resources necessary for the success of each student using the building's resources.
Manage and consult on support of student events and academic activities. Facilitation of student activities could include but is not limited to: concerts, sports events, student government committee work, clubs, multicultural events, and cross campus activities for UW Bothell and Cascadia College students.
Independently identify departmental needs, support students and staff in non-standard events configurations, computing endeavors and perform technical analyses to optimize the resources available.
Create and support audio visual systems and environments for student use and investigate new presentation technologies that might benefit the student's use of the building. This includes coordinating the set up and operation of related technology used for daily operations and special events.
Consult and advise students and staff on the purchase and installation of technology and materials and propose policies for appropriate use of ARC facilities and resources.
Specify, manage and oversee ARC technology resources. This could include operational and scheduling procedures (manual and online), deployment and maintenance and materials management.
Manage, and track ARC technology and computing infrastructure assets, update use and user instructions, system support documents, disaster recovery plan and other types of documentation. documentation about all technology systems and
Create and maintain procedures around best practices for security and system administration.
Serve as an ex officio member on staff and student support committees as designated. Provide advice to ARC leadership regarding technology planning and implementation.
Provide technical advice and assistance to external customers, faculty, and non-ARC staff in the proper use and operation of technology systems in the ARC.
Provide systems administration services, including specification, configuration, installation, imaging and troubleshooting of building servers and workstations.
Serve as a liaison and project manager for issues with Cascadia, UW Seattle IT, and UW Bothell IT or outside technology vendors for complex technology issues or problems.
Troubleshoot complex systems, investigate and resolve performance issues, take preventative measures, investigate incidents and maintain appropriate principles of information security.
Install and maintain networked hardware and software solutions; perform upgrade and maintenance procedures, analyze capacity needs, determine hardware specs, customize hardware and recommend requirements based on growth and scalability concerns.
Monitor and enhance operating environments to ensure optimal performance, apply hardware and software updates and write command procedures and programs.
Conduct trend analyses; monitor and review systems logs, and investigate performance problems to enable recommendations for system enhancements.
As a member of the UWB IT team, provide advice on all aspects of building technology infrastructure, events, trends and future needs to assure critical support and sustainability of program and campus resources is maintained.
Supervise student workers, and coordinate computing technology utilization. Interview and select applicants for student staff positions, conduct training, lead and assign work, approve leave, conduct performance evaluations and handle disciplinary actions.
Other Duties as Assigned
Requirements: Bachelor's degree in Information Technology or related field.
Two years' experience supporting end user systems including MS Windows, Marcos, MS Office software.
Experience managing support and working with teams to install configure, and troubleshoot various hardware including desktop computers, laptops, tablets, printers, classroom AV and video capture systems.
Experience supporting web and cloud based productivity tools like Google and Office 365.
Proven capacity to communicate and provide excellent customer service in a fast paced and varied environment.
Demonstrated strong organizational skills and writing skills.
Demonstrated ability to work accurately with strong attention to details.
Two or more years' experience supporting academic computing environments.
Excellent oral and written communication skills.
Ability to work well in a team oriented environment.
Proven ability and willingness to attend training, workshops, conferences, etc. as needed.
Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.
Conditions of Employment
Appointment to this position is contingent upon obtaining satisfactory results from a criminal background check
Application Process: The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Criminal Conviction History, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select Apply to this position. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your My Jobs page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergra...duate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.