For full consideration, submit your application by 5pm on October 13, 2017
Note: Not all unique aspects of the job are covered by this job description
The Office of Accessible Education is seeking a 9-month fixed term Transportation Dispatcher to provide high-level customer service for our DisGo Service. In association with Parking and Transportation Services, the Office of Accessible Education operates a free Disability Golf Cart service, DisGo. It is open to all members of the Stanford community with a disability or medical condition that makes it difficult to traverse the campus. DisGo currently maintains two 4-seat golf carts and one wheelchair accessible cart.
The Office of Accessible Education is proud to be a part of Student Affairs, which advances student development and learning; fosters community engagement; promotes diversity, inclusion and respect; and empowers students to thrive.
Lead a group of student employees who provide and maintain the highest level of service to the Stanford community using judgment and discretion.
Supervise the day-to-day operations of the unit, leading and mentoring staff. Provide orientation and training to lower level representatives.
Guide student and volunteer workers: including scheduling, assigning, and prioritizing workloads, setting appropriate deadlines, and reviewing work for quality and timeliness.
Train drivers on use of golf carts, rules of the road, emergency procedures, accident reporting, etc.
Perform human resources transactional support, e.g. time cards, I9s, confidentiality, and Vehicle Operators Agreement form.
Perform duties associated with scheduling, organizing, and operating golf carts.
Promote culture of safety through training, demonstrating commitment to personal responsibility and value for safety; communicating safety concerns; using and promoting safe behaviors.
Provide input in hiring decisions and performance of workgroup.
Act independently to determine methods and procedures on new assignments.
Serve as a subject matter expert for the unit. Participate with other departments and represent the unit as needed.
Handle the highest level of escalated and unresolved calls.
Administer and educate others on the supported program, providing accurate information and updates to policies and procedures, improving overall customer satisfaction in the process.
Update/Maintain approved content on DisGo website as needed
Determine whether disputed issues have been handled appropriately through substantial knowledge of internal policies and procedures.
Work closely with others in department to identify and correct problems and make recommendations to remedy problems.
Keep track of correspondence and interactions with customer using a customer relationship management tool.
May act as supervisor in supervisors absence.
* - Other duties may also be assigned
Education & Experience:
Bachelors Degree and four years of relevant experience or combination of education and relevant experience.
Knowledge, Skills and Abilities:
Demonstrates leadership traits including effective communication, supervisory skills, and the ability to manage workflow.
Demonstrates excellent problem solving and decision making skills to effectively solve and respond to complicated requests.
Excellent customer service experience and a proven ability to meet performance standards.
Ability to communicate effectively in English both verbally and in writing with individuals and groups of diverse backgrounds
Ability to work independently and as a member of a team.
Excellent attention to detail and accuracy.
Able to use authority, knowledge and judgment to effectively respond to complicated requests.
Ability to multi task.
Ability to learn policies and procedures and correctly provide that information to customers and use information to make sound decisions.
Strong computer skills such as Microsoft Office (Outlook, Word, Excel, and PowerPoint).
Certifications and Licenses:
Valid California Drivers License
Familiarity with the Stanford campus is a plus
SPECIAL CONDITIONS OF EMPLOYMENT:
Ability to drive a golf cart
Occasionally work evening hours and maybe weekends
Frequently stand/walk, sit, perform desk based computer tasks, use a telephone, and grasp lightly/fine manipulation.
Occasionally twist/bend/stoop/squat, reach/work above shoulders, grasp forcefully, lift/carry/push/pull objects that weigh up to 20 pounds, writing by hand, sort/file paperwork.
* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.
Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu.
Applicants are required to upload a cover letter and rsum to be considered for this opening.
About the OAE
The Office of Accessible Education (OAE) is the campus office designated to work with Stanford students with disabilities, at both the undergraduate and graduate levels (including the professional schools.
Experience a culture of excellence.
Stanford University, located in the heart of California's Silicon Valley, is one of the world's leading teaching and research universities. Since its opening in 1891, Stanford has been dedicated to finding solutions to big challenges and to preparing students for leadership in a complex world.
Supporting that mission is a staff of more than 10,000, which is rooted in a culture of excellence and values innovation, collaboration, and life-long learning. To foster the talents and aspirations of our staff, Stanford offers career development programs, competitive pay that reflects market trends and benefits that increase financial stability and promote healthy, fulfilling lives. An award-winning employer, Stanford offers an exceptional setting for professionals looking to advance their careers.
Final offers of employment are contingent upon successful completion of national criminal background check, national sex offender registry search and, where applicable, driving record.
Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.
Finalist candidate must successfully pass a pre-employment background check.
Located between San Francisco and San Jose in the heart of Silicon Valley, Stanford University is recognized as one of the world's leading research and teaching institutions. Leland and Jane Stanford founded the University to "promote the public welfare by exercising an influence on behalf of humanity and civilization." Stanford opened its doors in 1891, and more than a century later, it remains d...edicated to finding solutions to the great challenges of the day and to preparing students for leadership in a complex world. The University's thriving diverse community is comprised of nearly 7000 undergraduate students, 9000 graduate students, 2000 faculty members, 1900 postdoctoral scholars, and over 11,000 academic and administrative staff in seven schools including several interdisciplinary research centers and institutes. The campus spreads over 8000 contiguous acres and nearly all undergraduates live on campus. Stanford offers bachelor's and master's degrees in addition to doctoral degrees (PhD, MD, DMA and JD) plus a number of professional and continuing education programs and certifications. More at http://facts.stanford.edu and http://www.stanford.edu.
Stanford University is an equal opportunity employer and is committed to increasing the diversity of its faculty. It welcomes nominations of and applications from women, members of minority groups, protected veterans and individuals with disabilities, as well as from others who would bring additional dimensions to the university’s research, teaching and clinical missions.