The Patient Access Supervisor is responsible for the day-to-day operations dealing with the daily functions within the Patient Access/Pre Access areas. This role may focus on one of more areas, including but not limited, registration, central scheduling, pre-registration and authorization/certification. Provides direction, leadership and accountability for all points of patient access, ensuring effective and efficient operations with quality service to all internal and external customers. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Responsible for overseeing day-to-day operations. Monitoring, organization, and delegation of the team's workload.
Maintains and monitors the schedules daily to ensure appropriate coverage for areas of responsibility.
Develops and maintains written procedures and policies to guide clarify and support staff in their individual roles.
Define clear roles and responsibilities for staff instilling accountability. Responsible for meeting quality, productivity, and POS financial goals.
Responsible for quality assurance within area of responsibility. Conducts random sampling monthly of patient's accounts to verify all policies and procedures are being consistently utilized and applied. Establishes benchmarks for staff performance and audits.
Monitors accuracy, volume and productivity to ensure timely and accurate information and reports it monthly.
Ensure compliance with federal regulations, including HIPAA, JCAHO, Medicare and other third-party.
Equivalent related work experience may be considered in lieu of a degree.
Experience in patient access or hospital billing
Experience in a lead or supervisory role - Preferred
Licensure, Certification or Registration:
CHAA (Certified Health Access Associate) - Preferred
We reveal and foster God's healing love by improving the health of the people and communities we serve, especially those who are poor and vulnerable.
Inspired by our faith,
•We will be distinguished as the premier person-centered health system and trusted partner.
•We will share accountability with clinicians and other stakeholders to coordinate care across all settin...gs and improve access, quality, health outcomes, and affordability.
•We will grow as community-based health networks to serve more people in partnerships with others who share our vision and values.
Caring Spirit - We honor the sacred dignity of each person.
Excellence - We set and surpass high standards.
Good Humor - We create joyful and welcoming environments.
Integrity - We do the right thing with openness and pride.
Safety - We deliver care that seeks to eliminate all harm for patients and associates.
Stewardship - We are accountable for the resources entrusted to us.