Location: Binghamton, NY Category: Professional Posted On: Wed Aug 2 2017 Job Description:
Budget Title: Instructional Support Associate (SL-2)
Salary: $39,500 - $40,000
The Bartle Library provides information services to the Binghamton University community through direct client assistance at the Reader Services Desk. As a member of the Bartle Library Reader Services team, the Bartle Library Evening/Weekend Supervisor serves as a team member responsible for providing high-quality service to the library users. A strong commitment to service and patron access to information is essential.
The Binghamton University Libraries seek a highly motivated, customer service-oriented library professional to oversee student workers and the activities of the Reader Services department Tuesday through Friday 12:30pm to 8:30pm and Saturday 11am-7pm.
In coordination with the Head of Reader Services, the incumbent assists in the planning and implementation of new procedures and technologies. Responsibilities include:
Recruits, hires, and trains all students for staffing the Bartle Reader Services Desk and the Interlibrary Loan Lending department. Creates and implements training processes for circulation, customer service, ready reference, referrals, and other Reader Services functions which students are expected to perform in Circulation. Creates and implements training processes for Lending responsibilities, including efficiently and accurately pulling requested materials from the stacks, checking ID's during overnight hours, and performing building headcounts.
Maintains all student records required such as creating hiring records and completing bi-weekly timesheets for payroll submission. Tracks payroll to ensure Federal Work Study Award budgets are maintained.
Evaluates student assistants based on performance; provides first line of counsel; evaluates students for work eligibility and works with Assistant Head of Reader Services for Circulation to resolve student employment issues.
Processes incoming Interlibrary Loan requests from other institutions as part of the Resource Sharing Lending department. Engages in bibliographic searching to find materials, routes requests appropriately, pulls items from shelves, ships items accurately and efficiently, and scans and sends high-quality PDFs of requested materials. Maintains open, clear, collegial communication with others in the Lending department, as well as with those outside the university who have requested the Libraries' materials. Maintains accurate and thorough records of all communications for the Lending department, ensuring the inclusion of all relevant parties. Participates in Lending department meetings, striving toward excellence in customer service and efficient workflows.
Opens/closes the library as needed, resolves security/safety issues in consultation with University Police when necessary. (Work schedule changes intermittently in relation to Bartle Library operating hours.)
Provides assistance to Interlibrary Loan and Reserves as needed.
Provides backup to services relating to academic poster printing services. Operates plotter poster printer, helps maintain database of customers and image files.
Provides backup for conducting regular searches of the Library for library items not found on shelf by patrons, claimed returned by patrons or those which have been determined to be missing or lost.
Resolves problems related to patron issues, circulation of library materials, library equipment, and report problems with library facility as needed.
Participates in unit decision-making; assists in the formulation of policies and procedures; brings issues to the attention of the Assistant Head of Reader Services for Circulation as needed.
Works collaboratively with Science and UDC Library Public Services staff to provide total quality assurance management for library services, including ensuring consistent service standards across branches.
As appropriate, engages in Libraries' planning and programming activities and serves on internal and university-wide committees.
The Bartle Library is a collaborative environment where staff are empowered to act independently while providing excellent service, maintaining respect for both a diverse campus community and a diverse group of colleagues.
A minimum of a Bachelor's degree required. Previous supervisory experience with background in customer services is required. Experience using Microsoft Office Suite in a professional setting is required.
A strong commitment to customer service, along with excellent communication and organizational skills are required. Also required is the ability to become proficient with the circulation module of the ExLibris Aleph system and Interlibrary Loan Management system; the ability to problem-solve and provide analytical solutions using existing guidelines, policies and procedures; and the ability to work independently and function effectively within a team setting.
In this position, the employee will regularly be required to lift as much as thirty (30) pounds during the course of the day.
Preferred: At least one year experience working in an academic library.
Binghamton University is a world-class institution that unites more than 130 broadly interdisciplinary educational programs with some of the most vibrant research in the nation. Our unique character — shaped by outstanding academics, facilities and community life — promotes extraordinary student success.
Binghamton merges rigorous academics, distinguished faculty and state-of-the-art facilities t...o engage and challenge its 17,000 students. The high-achieving Binghamton student body also represents a great diversity of life experiences, from first-generation college-goers to international students. Beyond their talent, these classmates share a desire to shape the future through technology, insight, intellectual exploration and community service.