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Optum's reference and customer advocacy program, SHARE, was created to facilitate meaningful discussions between current and prospective clients. Optum clients that join the SHARE program receive benefits to thank them for the time they commit to sharing their experiences, best practices, and expertise. We are seeking a Program Manager to join our team who will support our Reference Relationship Executives and overall program efforts, wearing many hats. The primary role will be to fulfill and manage reference requests within RFPs. Additionally; they will support the SHARE team with documentation and updates, program tracking and reporting, presentation assistance, our annual Forum, and more.
·Review and manage Salesforce reference requests
§Based on criteria within the request, find suitable SHARE partners for the activity
§If SHARE partners are not available, review target client lists and/or communicate with client management and sales to find a suitable reference client
§Send suitable reference clients to RREs for final review and approval
§Enter relevant information into Salesforce for the request; manage and close requests
·Complete dossiers and profiles for new SHARE clients
§Includes completion in Salesforce where applicable
·Track metrics for client dossiers/profiles and update bi-annually
·Complete prospective client profiles for reference requests
·Provide ongoing updates and maintenance of SHARE documents
UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.
We are committed to introducing innovative approaches, products and services that can improve personal health and promote healthier populations in local communities. Our core capabilities... in clinical care resources, information and technology uniquely enable us to meet the evolving needs of a changing health care environment as millions more Americans enter a structured system of health benefits and we help build a stronger, higher quality health system that is sustainable for the long term.
We serve our clients and consumers through two distinct platforms:
?UnitedHealthcare, which provides health care coverage and benefits services.
?Optum, which provides information and technology-enabled health services.