Rutgers, The State University of New Jersey is seeking a Senior Scheduler/Patient Liaison for the Edison Adult Outpatient Office at Rutgers, University Behavioral Health Care.
Under supervision, provides receptionist, scheduling, general office and clerical support for Adult Outpatient Services. Acts as liaison between patients and staff related to patient schedules. Carries out word processing and data entry tasks. Demonstrates the ability to relate to and serve the unique needs of clients and visitors.
Receives, verifies and reconciles schedules, service slips and other source level documents.
Logs in all source documents on a daily basis as observed by supervisor.
Accurately completes electronic verification of schedules with minimal errors.
Clearly communicates discrepancies with staff and supervisors as needed.
Maintains appropriate log sheets and records needed for efficient operation of department.
Completes comprehensive reports as directed within pre-established time frames as noted by supervisor.
Systematically collects and accurately enters all clinical appointments in the central scheduler in a timely manner.
Schedules appointments for clients in an accurate, timely, professional and courteous manner following scheduling guidelines as observed by supervisor and staff.
Prints and distributes daily computerized schedules for appropriate staff in a timely manner as determined by supervisory observation and from staff feedback.
Prepares and distributes patients' initial paperwork to supervisor and clinical staff.
Tracks and updates clients' information for scheduled appointments.
Handles telephone calls in a professional and helpful manner.
Performs other related duties as assigned.
Minimum Education and Experience:
Minimum of three years of clerical experience with at least one year which involved receptionist/scheduler work.
Required Knowledge, Skills, and Abilities:
Microsoft Office, particularly MS Access.
Demonstrated excellent telephone and customer service skills.
Demonstrated ability to handle multiple tasks accurately in a fast paced environment.
Physical Demands and Work Environment:
Position requires moderate physical effort (lift/carry up to 25 pounds). Frequently prolonged sitting and data entry, talking and listening to people on the telephone, and intermittently walking, bending, stretching, pushing and pulling.
Work environment is generally pleasant, clean, well-lighted, and quiet to moderately loud setting.
May be required to work flexible hours to provide coverage of UBHC scheduling functions.
Rutgers, The State University of New Jersey, is a leading national public research university and the state's preeminent, comprehensive public institution of higher education. Rutgers is dedicated to teaching that meets the highest standards of excellence; to conducting research that breaks new ground; and to turning knowledge into solutions for local, national, and global communities. As it was ...at our founding in 1766, the heart of our mission is preparing students to become productive members of society and good citizens of the world. Rutgers teaches across the full educational spectrum: preschool to precollege; undergraduate to graduate and postdoctoral; and continuing education for professional and personal advancement. Rutgers is New Jersey's land-grant institution and one of the nation's foremost research universities, and as such, we educate, make discoveries, serve as an engine of economic growth, and generate ideas for improving people's lives.