SUMMARY: Under limited supervision of the Vice President, Air Service Development, the Manager, Air Service Development manages the development of airport passenger and cargo services through customer-focused marketing strategies and activities.
Research, analyze, formulate and promote passenger air service and cargo opportunities and identify target markets for air service expansion.
Develop marketing materials to promote passenger service and air cargo services at PIT.
Formulate creative marketing strategies and presentations to attract passenger and air cargo services
Proactively identify and target domestic and international passenger airlines and cargo airlines/handlers as potential customers through research and communication.
Assist in maintaining solid working relationships with international and domestic carriers, airports, aviation organizations and associations; and local business and related organizations, with a stake in air travel, to increase the use of PIT
Locate corporate level freight forwarders and cargo users through research and direct communication for the purpose of marketing cargo services.
Prepare presentations customized to meet the needs of specific carrier or audience.
Collect relevant data on passenger and cargo airlines.
Develop and maintain contacts among the air service providers, carriers and cargo communities.
Provide information/data/presentation to support and influence the community about the positive impact of air service to the region.
Maintains database on cargo carriers, local & national freight forwarders, handlers and other cargo related industry contacts.
Maintain database on passenger carriers, local & regional business contacts and other passenger related industry contacts;
Chair the Pittsburgh Air Cargo Task Force.
Performs other related tasks as assigned or required.
KNOWLEDGE SKILLS & ABILITIES:
Extensive knowledge of:
Domestic and international passenger air service and air cargo industries.
Passenger air service and air cargo practices, procedures and operations.
Principles, practices and techniques of marketing and salesmanship.
Cargo statistics, airline economics, government and airline databases.
domestic aviation rules and international freedoms of the air
Functions, operations and financial metrics of medium sized original and destination airport.
Considerable knowledge of:
Aviation rules and regulations both locally and federally.
Air cargo and passenger air services operations, practices, and procedures.
Domestic aviation rules and international aviation freedoms of the air.
Diio, U.S. DOT, T-100, MIDT, Bureau of Transportation Statistics, ARC (Airline Reporting Corporation), CNS, trade data and FAA databases.
Aircraft performance capabilities.
Policies, practices and techniques of general management and administration.
Considerable understanding of the National Airspace System (NAS), current airline route development decision making criteria, and Air Traffic Control technology trends and applications.
Considerable ability to:
Interpret and analyze industry data for marketing development purposes.
Travel independently both domestically and internationally.
Use Microsoft Office applications including Word, Excel, Access and Power Point.
Customer Centricity - Motivates team to identify new ways to improve customer experience; Identifies systemic improvements that could positively impact customers.
Strategic Thinking - Able to problem-solve for short-term (quarterly) challenges to accomplish key goals; Able to develop plans to achieve efficient, on-time results
Team Leadership - Lead and anticipate the pace and process of change effectively; Drive talent development as a team and individually; Takes accountability for team results; Recognizes and rewards excellence on the team.
Customer Centricity– Aware of customer needs and the prioritization of our customers both internal and external; makes decisions with customer in mind; builds strong customer relationships.
The following requirements list the minimum education/training/experience required to qualify for this job. An equivalent combination of education and/or experience may be accepted.
Bachelor’s degree from an accredited four-year college or university in marketing, aviation management, or a related field, or equivalent industry experience.
Five years-related experience in one or more of the following areas: marketing, business development / marketing.
Airline route planning or airport business development experience is preferred.
Possess or obtain prior to employment a valid Pennsylvania Class C driver’s license. Note: license must be maintained throughout employment.
Certified Member of the A.A.A.E Preferred.
Receives general supervision from Vice President, Air Service Development/Supervises 2 Air Service Analyst.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific
vision abilities required by this job include close vision, and depth perception. Must be able to understand and speak clearly in English.
The noise level in the work environment is generally moderate.
Employment is contingent upon the results of a post-offer (initial employment or promotion) physical examination performed by the Authority’s examining physician.
Employment is contingent upon the results of a post-offer (initial employment or promotion) drug screening. Continued employment may be subject to drug and alcohol testing conducted without advance notice and without individualized suspicion.
PRE-EMPLOYMENT BACKGROUND INVESTIGATION
Must pass a thorough investigation, consisting of a criminal history check (including but not limited to the requirements of CFR 1542.209 and 1542.3), verification of prior employment and performance, reference and credentials checks.
About Allegheny County Airport Authority / Pittsburgh International Airport
The Allegheny County Airport Authority is a quasi-governmental agency which operates and maintains the Pittsburgh International Airport and the Allegheny County Airport. We are en route to reaching our final destination to become a global aviation leader, inspiring regional growth and prosperity through the success of our people.
The Airport Authority is on course with our mission to attract..., support and invest in our employees, customers, airlines and partners. We practice the values of SOARING through safety, our customers, accountability, respect, integrity, new ideas (innovation) and growth.
Our unwavering commitment to our region and airports focuses on providing a diverse, collaborative work environment with equal opportunity for personal and professional growth. We encourage creativity and innovation for continuously improving the effectiveness of the Allegheny County Airport Authority.