GENERAL DUTIES I.T. Senior Associates perform highly complex professional work in technology-related disciplines. While areas of specialization vary, typically I.T. Senior Associates perform a range of work in development/programming, communications, technical support, or similar functions depending on the needs of the Information Technology area to which they report. Work tasks include diagnosing, evaluating, overseeing and resolving highly complex projects. They have wide latitude for independent initiative and judgment and may serve in lead roles on complex programs or projects, and/or serve as a direct supervisor of a unit or group.
I.T. Senior Associates should demonstrate mastery of one or more technology-related disciplines, decision-making ability in situations related to those disciplines, and be able to serve as a resource in these areas. They may contribute to decisions on I.T. policies and technical standards.
This job is in CUNY's Classified Civil Service. The full specification is available on our web site at http://www.cuny.edu/about/administration/offices/ohrm/hros/classification/ccsjobs.html
CONTRACT TITLE IT Senior Associate
CAMPUS SPECIFIC INFORMATION The Graduate Center (GC) is the principal doctorate-granting institution of the City University of New York (CUNY). Offering more than thirty doctoral degrees from Anthropology to Urban Education, and fostering globally significant research in a wide variety of centers and institutes, the GC provides academic training in the humanities, sciences, and social sciences. The Graduate Center is also integral to the intellectual and cultural vitality of New York City. Through its extensive public programs, The Graduate Center hosts a wide range of events - lectures, conferences, book discussions, art exhibits, concerts, and dance and theater that enrich and inform.
Information Technology (IT) is the division of the GC responsible for voice, video, and data systems and services. The mission of this unit is to promote, facilitate, and support the effective use of technology in the learning process, in instruction and research, and in processing and accessing institutional information.
Reporting directly to the Media Services Manager, the Media Services Associate provides proactive and reactive support for all AV technologies and video conferencing systems in conference, training, auditoria, and/or public spaces as well as support desktop video conferencing software.
There are two vacancies for this position at two different locations. One incumbent will be assigned to the GC and the other incumbent will be assigned to the Advanced Science Research Center location; the work schedule will vary for each incumbent.
Duties include but are not limited to: - Provides troubleshooting support for all AV and conference room technologies; facilitates in-house resolution where possible and consults with Assistant Director for the Client Services Division for additional support when necessary; - Administers and manages the mounting, cabling, installation and servicing of projectors, screens, flat panel monitors, control consoles, audio capture, distribution and reinforcement systems, audio conference systems, video conference systems for various GC sites; - Conducts and takes part in regular conference room checks and AV system inspections; resolves minor issues immediately; coordinates resolution of major issues, forwards non-AV issues to the appropriate department for problem resolution; - Implements and tests audio, video and audio-visual systems as well as hardware and system control software for all GC locations; - Administers and manages the Distributed Digital Signage System and new Video Conference Infrastructure; - Administers and manages the LifeSize Videoconferencing System, Video Streaming Server, Audio Conferencing and Web Conferencing infrastructure at the application level; - Assists with the use of classroom technologies including coordination and provision of video-capture services for classes, events and special assignments; - Mentors back-up support staff and/or other AV technicians as necessary to help develop their knowledge and troubleshooting skills; - Establishes and maintains effective working relationships with other IT units and departments, external vendors and contractors; - Collaborates with Asset Management Assistant in managing the location and storage of AV equipment; participates with salvaging equipment and assists with the annual Graduate Center inventory; - Prepares effective written materials for the purpose of user and system documentation; - Performs other duties as assigned.
MINIMUM QUALIFICATIONS 1. High School Diploma, G.E.D., or equivalent
2. An equivalent of ten years of experience post-high school that can be met by one of the following: ten years of full-time work experience in a computer or technology related position; an Associate's degree plus eight years of full-time work experience in a computer or technology-related position; or a Bachelor's degree from an accredited institution plus six years of full-time work experience in a computer or technology-related position
3. Demonstrated English Language proficiency
4. A Motor Vehicle Driver's license, valid in New York State, may be required for some, but not all positions.
This title has three levels. In addition to the minimum qualifications above, To qualify for Levels 2 and 3, additional qualifications, such as education, experience, or certification relevant to the area of specialization are required.
OTHER QUALIFICATIONS A preferred candidate should have: - Three (3) years of experience in supporting AV and conferencing technologies in a fast-paced, customer oriented environment. - Advanced knowledge of current audiovisual, audio, video and web conferencing technologies. - Experience with the analysis, design, integration, installation and support of audiovisual systems hardware, software and technical infrastructure. - Experience with video conferencing systems and streaming technology. - Prior substantial WAN, LAN and VoIP experience. - Knowledge of principles of audiovisual and low-voltage technologies design, development, engineering, integration, implementation, performance criteria and analysis. - CTS certification. - Working knowledge of Crestron control system implementation, operation and troubleshooting (Crestron, Kramer, Extron, etc.). - Familiarity with PC hardware, Mac hardware, familiarity with Windows Operating System (Windows 7/10) and Mac OS X. - Ability to exercise independent judgement, work independently and meet necessary deadlines. - Strong written and verbal communication.
BENEFITS CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and Tax-Deferred Savings Plans. Part-time employees must meet a weekly or semester work hour criteria to be eligible for health benefits. Health benefits are also extended to retirees who meet the eligibility criteria.
HOW TO APPLY 1. Please apply using the link below:
Click on "Apply Now" below which will bring you to the registration screen. If you are a new user, you must register to apply. If you already have a user ID, please use your existing ID to apply. Make sure to upload a detailed cover letter describing research and teaching experience, CV, and information for three (3) professional references (name, title, and organization).
2. Go to http://cuny.jobs/ and search for Job ID 17202.
CLOSING DATE Open until filled with review of applications to begin on October 10, 2017 (REVISED)
JOB SEARCH CATEGORY CUNY Job Posting: Information Technology/Technical
EQUAL EMPLOYMENT OPPORTUNITY CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.
The Graduate Center (GC) is the principal doctorate-granting institution of the City University of New York. Offering more than thirty doctoral degrees from Anthropology to Urban Education, and fostering globally significant research in a wide variety of centers and institutes, the GC provides rigorous academic training in the humanities, sciences, and social sciences.
Through its extensive p...ublic programs—lectures, conferences, performances, and exhibitions—the Graduate Center contributes to the intellectual and cultural life of New York City and affirms its commitment to the premise that knowledge is a public good.