APPLICATION SUPPORT SPECIALIST, Student Financial Services (SFS), to ensure access and affordability for MIT students and their families. Will provide direct application, system, and technical support for SFS information systems; serve as a member of the department's technical team, assisting with all support requests, incidents, issues, tickets, and data remediation to ensure flawless and quality delivery of services to staff and customers; maintain working knowledge of key SFS systems and production jobs so that back-up assistance can be provided; work on department-wide information technology initiatives and projects; assist the senior business systems analyst on partnering with the Office of Undergraduate Education desktop support to provide overall computing and technical support for standard and nonstandard software; and maintain and update the website.
REQUIRED: bachelor's degree in a related field; at least five years' experience supporting hybrid Window and Macintosh environments; advanced knowledge of IT standards/policies; understanding of basic concepts in the areas of software development, database management and design, networks, and servers in order to interface effectively with technology staff; advanced knowledge of spreadsheets, database software, queries (SQL), and report writing tools such as Access; ability to work independently with minimal supervision and as a member of a team; sound analytical and diagnostic skills for dealing with issues that are not readily defined; and excellent interpersonal, communication and presentation skills. Knowledge of web-based relational application software systems and various system operation activities including PowerFaids, Banner Account Receivables, Evisions software suite, file transfer protocols, system/database access, and batch scheduling preferred. Financial aid and/or student accounts experience a plus. Seek a quick learner with high accountability for own knowledge acquisition. Job #15242-O
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