Advertised Summary Job Description: The Columbia University Medical Center Department of Neurology seeks an experienced candidate, to work with Pediatric Neurology team to optimize the schedule, and help to facilitate smooth practice operations.
Working under the supervision of the Practice Coordinator or designee, the Access Assistant will be responsible supporting the day-to-day operations of the Child Neurology practice.
The Access Assistant will liaise between the Call Center, Providers, and the patients/families.
Job Duties: -Review provider schedules and Wait list for selected divisions and providers on a daily basis. Call patients on wait list to schedule in vacant slots. Ensure that all scheduled patients are financially cleared. -Responsible person to update, track, notes on the Wait List as needed. Call to confirm appointments as necessary. -Check with Verification and Authorization teams for patients whose appointments must be cancelled. Ensure that all related appointment slots are released. -Work in parallel with the authorization team to financially clear same-day visits. -Answer phone calls and task providers or staff as needed. -Contacts appropriate insurance companies for benefit verification and precertification for any neurologically related test including Neuropsychological Testing, Botox Injections, Occipital Nerve Blocks, Sleep Studies & EMU for any/all sections within the department. Initiate & facilitate Pre-Determinations as required by specific payers. Supply all documentation required during precertification & predetermination process to all payers. -Ensure all necessary authorizations and referrals have been received and entered in IDX/CROWN. -Counsels patients and families on financial procedures, specifically regarding self-pay policies & out of pocket expenses. -Ensure all necessary authorizations and referrals have been received and entered in IDX/CROWN. -Act as liaison between internal & external customers including patients, healthcare professionals, administrative & clinical office staff. Communicates any changes in requirements and precertification issues with the appropriate section. -Performs other related duties as assigned/required.
General Minimum Qualifications: Requires a bachelor's degree or equivalent in education, training and experience, plus two years of related experience.
Additional Specific Minimum Qualifications: The candidate should be highly motivated, articulate, and have excellent interpersonal skills. We emphasize the importance of team unity as central to our success. Computer skills are required including proficiency in MS Word, MS Excel, Outlook, and IDX. Proficiency in Spanish required.
As a member of the National Collegiate Athletic Association (NCAA) and the Council of Ivy Group Presidents (Ivy League), it is imperative that members of the Columbia University community, in all matters related to the intercollegiate athletics program, exhibit the highest professional standards and ethical behavior with regard to adherence to NCAA, Conference, University, and Department of Intercollegiate Athletics and Physical Education rules and regulations.
Columbia University is an Equal Opportunity/Affirmative Action employer.
Columbia University is one of the world's most important centers of research and at the same time a distinctive and distinguished learning environment for undergraduates and graduate students in many scholarly and professional fields. The University recognizes the importance of its location in New York City and seeks to link its research and teaching to the vast resources of a great metropolis. It... seeks to attract a diverse and international faculty and student body, to support research and teaching on global issues, and to create academic relationships with many countries and regions. It expects all areas of the university to advance knowledge and learning at the highest level and to convey the products of its efforts to the world.