Summary: This position is responsible for providing leadership, direction, and clinical support to Service Coordinators within Residential Services. This position also helps ensure delivery of person-centered services to all residential consumers. It requires 24-hour accessibility to provide direction to the service coordination team for residential. In addition, it will also require 24/7 on-call cell phone responsibility for medical, behavioral, and clinical emergencies regarding residential consumers.
This position provides service coordination and 24-hour on-call availability for consumers in any Residential vacant Service Coordinator position; it requires a flexible schedule (i.e., days, evenings, and weekends).
Essential Functions * Provide leadership, direct supervision, training an d clinical support to all Residential Service Coordinators while promoting a person-centered * Provide input into the development of departmental goals, guidelines, and practices to ensure efficient program operation. Track all necessary data for Consumer Services-Residential departmental goals and outcomes. * Ensure the delivery and/or coordination of all Consumer Services-Residential are in compliance with applicable licensing, accreditation funding bodies, agency mission, agency policy and procedure and best practice. * Assist with the development, implementation and maintenance of a quality assurance system for Consumer Services-Residential. * Collaborate with the Nursing department to ensure all appointments, including annual, physical, dental and follow up are being scheduled, completed, and the paperwork flow for Residential Service Coordinators is functioning well. Maintain contact with RN regarding medical issues. * During the absence of a Residential Service Coordinator, serve as the Service Coordinator, ensuring policy compliance and quality care to consumers. Provide 24-hour on-call availability and emergency response for caseload. * Assist Director of Consumer Services and Director of Residential with the intake process, screening, program placement and appropriate movement of individuals served
Qualifications * Bachelor's Degree in a human service field of study required. * Minimum of one year experience working with individuals with developmental disabilities and/or mental illness. * Prior experience in a residential setting, preferably in a supervisory role. * Supervisory experience preferred. * Certification by DHS as a qualified QIDP
Additional Qualifications * Proficient in t he use of computers, software applications, and working knowledge of Microsoft Word, Excel and Outlook. * Valid driver’s license with good driving record meeting agency insurance provider coverage requirements. Insurance documentation for use of personal vehicle. * Sertoma Centre provides service to “at risk populations” funded primarily by the State of Illinois. As such, the agency is subject to compliance with the Healthcare Worker Background Check Act, hereafter referred to as the Act. Consequently, all employees are subject employment eligibility conditions set forth in the Act, both now and in the future.
Communication * Represent the values and mission of Sertoma Centre, Inc. to other professionals, the general public, individuals served, and agency employees and ensures the dignity of individuals served by treating them with respect and dignity at all times. * Proactively se ek solutions to issues before they become problems.
Knowledge of Rules and Regulations * Knowledge and understand of Rules 115 & 116 and assisting in the development and implementation of policies and procedures which assure compliance through service delivery. * Meet requirements of applicable licensing, funding, accreditation and other state/federal regulatory agencies; including safety requirements and agency policies and procedures, through utilization of systems to ensure compliance with all standards.
Additional Job Responsibilities * Assist in the hiring process for Residential Service Coordinators. * Provide leadership in the development of intervention plans for individuals in Residential Services.
Recordkeeping * Ensure monthly filing and monthly monitoring reports in a timely manner. * Complete all required agency management reports, billing, personnel documents and others as required in a timely and accurate manner. * Ensure drills are completed and corresponding environmental paperwork is completed per policy and procedures and submitted
Training * Assist Director of Consumer Services and Director of Residential with quarterly training for staff in the Residential Department including Service Coordinators.