Reports To: Manager of CB Customer Service and Processing
FLSA Status: Non-Exempt
Big Brothers Big Sisters of Metropolitan Chicago (BBBSMC) helps children reach their potential through professionally supported, one-to-one relationships with caring adult volunteers. The incumbent will work closely with the Manager of CB Customer Service and Processing, to ensure that goals set for the Community Based programs are met.
This position has no supervisory responsibilities.
Assist with volunteer and family on-boarding for all programs.
Manage volunteer and family inquiries via the inquiry queue, phone and email.
Use independent judgment to make recommendations and assess eligibility and appropriateness of each volunteer.
Manage all front-end file processing while keeping in mind match goals for each month/quarter, in conjunction with BBBS’ procedures. This includes data entry, background and reference checks, all done with quality and in an error free manner.
Conduct volunteer and family orientations as part of the Community Based Customer Relations team.
Foster and maintain a professional relationship with potential volunteers and families, by monitoring and maintaining contact from inquiry to match, or inquiry to closure.
Other duties as assigned.
Skills and Qualifications:
Bachelor’s Degree required
At least one year prior customer service experience
A belief in the Mission and Vision of BBBS
Must understand and articulate the agency mission and describe program offerings
Excellent oral and written communication skills including appropriate phone etiquette