The Coordinator supports Auxiliary Housing by coordinating the move-in process for all tenants, serving as a liaison between auxiliary housing residents and Facilities Management, other departments, and external constituencies and ensuring facilities are maintained. This position also oversees the process for students securing off campus auxiliary housing. The Coordinator will work with incoming tenants to ensure a smooth move-in. Coordinate key delivery, and a general orientation to the unit and the support services available with any issues. While a unit is occupied act as the liaison between tenant and facilities management, DPS, other University departments and relevant external contractors. Resolve issues within the scope of position and refer more complex issues to appropriate staff. Send auxiliary housing application information to all eligible students. Receive and process completed applications, assign housing, and communicate results to students. Prepare leases and secure valid signatures. Work with finance area to ensure accurate billing to occupants. Coordinate with incoming tenants to ensure a smooth move-in. Coordinate key delivery, and a general orientation to the unit and the support services available with any issues. While a unit is occupied act as the liaison between tenant and facilities management, DPS, other University departments and relevant external contractors. Resolve issues within the scope of position and refer more complex issues to appropriate staff. Ensure that issues relevant to the Auxiliary Housing division are recorded via a work order, addressed and followed up on. Coordinate cleaning schedules, create work orders for service issues, and inspect pertinent areas of units when necessary (e.g. replacement of appliances or furniture). Keep logs of significant property in the units, with associated expected replacement dates. Inspect and provide feedback on vacant units in order to prepare them for new occupants. Answer incoming calls, serve as first line problem solver, giving out routine information whenever possible. Use sound judgment in determining the urgency of required responses, contacting the Director or other department constituents directly if required. Schedule appointments, appropriately handle Brown Confidential Information, draft letters/memos, prepare purchase orders. Working with the IT group perform basic maintenance and updating of the divisionâ™s website. Other duties as assigned.
Requires an Associateâ™s Degree and 4-5 years of experience or the equivalent combination of education and experience. Ability to communicate effectively and courteously with a diverse client population consisting of visiting scholars, undergraduate and graduate students, faculty and staff. Ability to prioritize and organize work, manage deadlines and follow through with accuracy and close attention to detail. Ability to shift focus and priority in a pressured work environment. Requires the ability to learn, interpret, explain and apply knowledge of departmental organization, operations, programs, functions and special terminology used in the division. Working knowledge of Microsoft Office, the ability to manage databases/spreadsheets, and the ability to provide basic web page maintenance. The physical ability to get to all areas of the campus, climb stairs up to four floors, and lift and carry items up to 15 lbs. Required to work some nights, weekends and holidays. Ability to problem solve and make decisions. Ability to research, analyze and summarize information and proficient in developing reports and presentation materials. Ability to resolve customer complaints and concerns. Ability to foster a collaborative, team centered environment. Excellent customer service skills. Basic understanding of the mechanics of real estate leases, real estate documents and associated terminology preferred.
Final candidate required to pass an education and criminal background check
Recruiting Start Date:
Job Posting Title:
Auxiliary Housing Coordinator
Scheduled Weekly Hours:
Please note that in order to be considered an applicant for any staff position at Brown University you must submit an application form for each position for which you believe you are qualified. Applications are not kept on file for future positions. Please include a cover letter and resume with each position application.
Brown University is committed to fostering a diverse and inclusive academic global community; as an EEO/AA employer, Brown considers applicants for employment without regard to, and does not discriminate on the basis of, gender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status.
Located in historic Providence, Rhode Island and founded in 1764, Brown University is the seventh-oldest college in the United States. Brown is an independent, coeducational Ivy League institution comprising undergraduate and graduate programs, plus the Alpert Medical School, School of Engineering, Executive Master of Healthcare Leadership and the IE Brown Executive MBA.