Virginia Tech is a public land-grant university, committed to teaching and learning, research, and outreach to the Commonwealth of Virginia, the nation, and the world. Building on its motto of Ut Prosim (that I may serve), Virginia Tech is dedicated to InclusiveVT—serving in the spirit of community, diversity, and excellence. We seek candidates who adopt and practice the Principles of Community, which are fundamental to our on-going efforts to increase access and inclusion, and to create a community that nurtures learning and growth for all of its members. Virginia Tech actively seeks a broad spectrum of candidates to join our community in preparing leaders for the world.
The Artist Services Assistant supports the work of managers in the programming unit of the Moss Arts Center by helping with event preparation, logistical support for visiting artists, and facilities monitoring. The Assistant contributes to providing a welcoming and supportive environment for visiting artists and others engaged in center programs by exercising strong customer service and interpersonal skills and a high level of organization. Evening and weekend availability, punctuality, ability and willingness to work a variable schedule, ability to drive a 15-passenger van, and an acceptable and safe driving record are required.
Key responsibilities include:
Event Preparation - Independently review event planning documents to make preparations for incoming artists' needs. - Arrange artist hospitality in green room and dressing rooms, including placing orders for goods and services, purchasing and picking up items, accepting deliveries, and setting up. - Arrange artists' parking and recreational passes, guest wireless log-ins, and similar needs. - Prepare and deliver advance information packets to visiting artists/managers at artists' hotels. - Enter and maintain up-to-date event information in center event profiles. - Assist Program Manager with general administrative support.
Artist Services Logistics - Greet artists and coordinate with other staff and volunteers to provide a welcoming, professional, and helpful environment. - Drive artists to/from hotels, performance venues, residency sites, and other locations. - Assist artists with guest wireless internet connections, answer questions about the center, campus, Blacksburg, and the New River Valley to help guide artists during their stay. - Organize and oversee catering for all contractually-provided company meals. - Coordinate with patron services staff to facilitate artist merchandise sales, complimentary tickets, and related matters. - Consult departmental managers promptly for efficient and attentive problem resolution. - Provide post-event duties and tasks as requested/required by artists. - Maintain confidentiality regarding all artist information and interactions.
Facilities Monitoring - Coordinate with facility manager and/or production unit to arrange special service needs such as green room and dressing room housekeeping during artists' residencies. - Keep green room and dressing rooms in clean working order, stocked with requested artist hospitality and tidied after artist departures.
- Bachelor’s degree in hospitality, theater management, communications, business, or related field, or equivalent training and/or experience. - Experience working or volunteering in a performing arts setting. - Experience interacting professionally with a broad spectrum of event personnel such as guest artists, faculty, students, industry personnel, and others. - Demonstrated proficiency with computer applications such as Word, Excel, and Outlook. - Workplace, volunteer, or other experience requiring organization, planning, attention to detail, and teamwork. - Must be able to maintain confidentiality of sensitive information and work with tact on complex and sensitive issues. - Proven record of reliable and punctual work attendance. - Willingness and ability to work evening and weekend hours. - Willingness and ability to work a variable schedule set according to event schedules. - Willingness and ability to occasionally use personal vehicle for work purposes with mileage reimbursement provided.
- Artist services experience, including work with artists, industry personnel, faculty, and students. - Performing arts theater operations experience. - Event coordination experience.
Employee Category: Staff (Salary)
Appointment Type: Regular
Percent Employment: Full-time
Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, gender, gender identity, gender expression, national origin, political affiliation, race, religion, sexual orientation, genetic information, or veteran status; or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees, or applicants; or any other basis protected by law.
For inquiries regarding non-discrimination policies, contact the executive director for Equity and Access at 540-231-2010 or Virginia Tech, North End Center, Suite 2300 (0318), 300 Turner St. NW, Blacksburg, VA 24061.
Virginia Tech takes a hands-on, engaging approach to education, preparing scholars to be leaders in their fields and communities. As the commonwealth's most comprehensive university and its leading research institution, Virginia Tech offers 240 undergraduate and graduate degree programs to more than 31,000 students and manages a research portfolio of more than $513 million. The university fulfil...ls its land-grant mission of transforming knowledge to practice through technological leadership and by fueling economic growth and job creation locally, regionally, and across Virginia.
Through a combination of its three missions of learning, discovery, and engagement, Virginia Tech continually strives to accomplish the charge of its motto Ut Prosim (That I May Serve).