Performs a variety of housing counseling and education duties under the general supervision of the Employment & Financial Empowerment Department Manager and/or Housing Coordinator.
Organizes, and implements pre-purchase, post-purchase, rental, foreclosure prevention and/or financial education workshops; prepares related bilingual workshop materials.
Establishes contacts with community partners and other resources to collaborate on conduction of housing workshops/seminars, and develops seminar schedules with Housing and Financial Education Department Manager or Coordinator for the coming year.
Designs bilingual flyers and promote the housing and/or financial education workshops and counseling services through bilingual newspapers, televisions etc., and outreach to local community entities and others involved in homeownership and foreclosure prevention.
Manages and conducts individual counseling and referral services to help clients prepare for homeownership, remain successful homeowners, and/or avoid foreclosure.
Fills out forms and interprets letters and documents for clients.
Records case notes for clients, and maintains accurate client files and client tracking system such as CounselorMax, ECM, etc.
Follows up with clients once a month or needed for at least three months after the counseling session on their agreed action plans to evaluate their current situations, and then provides adequate advises if needed.
Answers any housing related inquiries over the phone and/or in person.
Conducts program statistics, and prepares monthly and quarterly statistical reports for related programs.
Represents Housing and Financial Education Department in office or events where Housing and Financial Education Department Manager and Coordinator are not available.
Responds to program and/or agency needs by performing assigned tasks such as processing energy assistance program applications which do not fall within the above descriptions.
Other duties as assigned.
Bachelor’s Degree in related fields from an accredited college or university.
A valid professional Housing Counseling certificate issued by an accredited national Homeownership Education and Counseling training entity if no bachelor’s degree.
Minimum one year of related work experience.
Ability to speak, read and write English and Chinese.
Ability to use computer and MS Office programs such as MS Word, MS Excel, MS Access, etc.
For almost 40 years, the Chinese American Service League (CASL) has served people of all ages and backgrounds: Providing an educational and cultural foundation for our children, ensuring our seniors live full and independent lives with dignity, enhancing education and training for tomorrow’s workforce, strengthening families while honoring cultural heritage, and securing our communit...y's financial well-being, to almost 12,000 Chicago area residents annually.
CASL Programs and Services Include:
Children and Youth Development: This focus area provides children with the necessary skills to succeed at school while supporting families in their efforts to transition into American culture. It consists of five programs for children 0-18 years old: 1) Family and Learning Resource Center, 2) Early Childhood Education Center, 3) After School Program for Grade, Middle and High Schoolers.
Employment and Financial Empowerment: This focus area improves family financial and housing security through five key areas within a HUD certified program: 1) Adult Employment Program, 2) Chef Training Program, 3) Title V Senior Community Service Employment Program, 4) Housing Counseling, 5) Financial Literacy and Coaching.
Senior Wellness and Independence: This focus area impacts the mental and physical health of community seniors, encouraging them to live healthy, happy, independent and engaged lives through four key areas: 1) Adult Day Service, 2) In-Home Service, 3) Pine Tree Senior Council, 4) Evidence-Based Workshops
Community and Family Well-Being: This focus area impacts the stability of the community and family by offering foundational services that safeguard basic needs through the following seven key areas: 1) Immigration
Services, 2) Healthcare Outreach and Coordination, 3) Case Management, 4) Public Benefits Assistance, 5) Probono Legal Clinic, 6) Community Participatory Research, 7) Advocacy
Cup of Tea: Weekly Saturday meet-ups held for learning and practicing conversational English.