Under the supervision of the Associate Director of Event Management and Audience Services, the Senior House Manager is responsible for providing ushers and acting as House Manager for Berklee Performance Center shows and select, other college events. Also responsible for planning, staffing, and supervising ushers for select off-campus events as necessary. Supervises, trains, and schedules a work- study Usher staff of approximately 20. Coordinates front-of-house activities in the Berklee Performance Center, 160 Dining Hall, and David Friend Recital Hall. The Senior House Manager also assists the Associate Director for Special Events in the coordination of logistical needs for college events.
ESSENTIAL FUNCTIONS/PRIMARY DUTIES AND RESPONSIBILITIES: (list 5-8 essential job functions)
Act as primary House Manager for BPC shows, 160 building events, and David Friend Recital Hall events.
Ensure safety and comfort of audience members during events by enforcing proper safety and security regulations and policies. Assist in the coordination of emergency response procedures for BPC and college events.
Manage emergency situations, such as medical emergency or house evacuation, and document all incidents and emergencies.
Schedule and direct Boston Police, Aegis Security and Securitas Security details.
Reconcile vendor invoices for Boston Police, Aegis Security, Securitas Security and Metro Cab.
Perform frequent walk-throughs of the theatre to ensure the upkeep of front-of-house facilities as well as the dressing room area.
Plans, staffs, and supervises ushers for select off-campus events, including but not limited to the Encore Gala, Beantown Jazz Festival, High School Jazz Festival and Commencement.
Collaborate with appropriate departments and areas to coordinate event logistics for college functions, meetings, and events.
Sit on the Berklee Commencement Committee and assist in the coordination of logistics for the event, which includes the staffing, and deployment of ushers for the Commencement Concert and Ceremony.
Implement and evaluate existing policies and procedures and make recommendations to Associate Director of Event Management and Audience Services for improvements and staff training.
Responsible for reserving ensemble rooms, scheduling venue cleanings, and obtaining entertainment licenses for all events at the Berklee Performance Center.
Purchase and maintain Front of House and event supplies for the BPC.
Manage usher uniform purchases, inventory, and cleaning. Acquire special uniforms and costumes, when necessary. Issue and maintain usher uniform contracts.
Create and/or maintain BPC databases related to position.
Assist in planning and executing regular safety and security training and attend annual First Aid/CPR Certification Training.
Coordinate with promoters or tour managers to enforce BPC merchandise policies, and settle merchandise on night of show when necessary.
Schedule and participate in pre-production advance with event producers to determine front of house requirements.
Manage and troubleshoot box office ticket scanners and other access control devices.
Assist with Box Office Management duties and Café 939 House Management duties, as necessary.
Train, supervise, and schedule approximately 20 ushers to work events at the Berklee Performance Center, David Friend Recital Hall, and the 160 building. Hire and train temporary work-study staff when needed.
Manage and maintain student work-study payroll.
Train, supervise, and schedule Part Time and Temporary House Managers to work events at the BPC, DFRH, and the 160 building.
The mission of Berklee College of Music is to educate, train, and develop students to excel in music as a career. Developing the musicianship of all our students is the foundation of our curriculum. We believe that the lessons and qualities derived from that work?the self-discipline needed for excellence, the empathy required of music making and the openness and inquisitiveness essential to creati...vity?are critical to achievement in any pursuit, musical or otherwise; and that music is a powerful catalyst for personal growth, which is central to any collegiate experience. Founded on jazz and popular music rooted in the African cultural diaspora, our comprehensive curriculum is distinctly contemporary in its content and approach, and embraces the principal musical movements of our time. Through a course of scholarly and practical learning experiences integrating performance and writing, our curriculum covers the variety of influential styles, relevant technologies, and career opportunities open to today's music professional.