Salary and benefits are competitive. Salary is commensurate with qualifications and experience.
The University of Washington (UW) is proud to be one of the nation's premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoy outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.
Facilities Services (FS) is a world-class organization providing exceptional services anywhere, anytime in support of the University of Washington's mission of teaching, research, and discovery. FS engages employees through LEAN practices and continuous improvement. FS includes eight departments that operate, maintain and support the University: Administration & Strategic Initiatives (AVP), Building Services Department (BSD), Campus Engineering & Operations (CE&O), Facilities Employee Services (FES), Facilities Maintenance & Construction (FMC), Finance and Business Services (FABS), Transportations Services (TS), and UW Emergency Management (EM).
Finance & Business Services has an outstanding opportunity for an Assistant Manager, Shuttles. Under the direction of the UW Shuttles Manager, support all aspects of the UW Shuttles program, which includes Health Sciences Express, Dial-a-Ride, South Lake Union, Seattle Cancer Care Alliance and Night Ride shuttle services, by assisting program staff, overseeing daily operations, scheduling staff, approving leave and payroll. Operating a 30-foot or larger passenger bus, multi-passenger wheelchair lift-equipped cutaway van, or single occupancy wheelchair lift-equipped van for the purpose of transporting University students, faculty, staff, medical personnel, patients, patients' family members, visitors and selected materials, including medical commodities, between specified medical and/or campus facilities.
The Assistant Manager, Shuttles has day-to-day oversight of transactional, service, and compliance activities for the assigned workgroups or program and has significant authority in establishing workgroup procedures to ensure that those activities are carried out in keeping with organizational strategy, departmental/institutional policy, contractual agreements and applicable law/regulation.
The Shuttles Department vision is to provide innovative and sustainable transportation solutions that facilitate the educational, research, cultural and service missions of the University. The Assistant Manager will model and promote transit safety best practice through actions and words, and is responsible for ensuring University compliance with Federal, State, City and Local regulations and standards within associated program area.
Duties and Responsibilities
45% Personnel: Direct supervisory responsibility (hiring, staff development, work allocation, and performance management) for up to a maximum of 15 FTEs, including regular classified and student employees. Ensure that staff are supported in their work with appropriate tools and training. Assists with the translation and articulation of the organizational strategy to staff in assigned programmatic area and monitors implementation of strategy through Annual Team Plans. Articulate a vision for assigned programmatic areas that challenges and inspires program staff.
25% Administration: Execute functions associated with organizational compliance with applicable laws and regulations. Assist with interpretation of requirements; develop, document, and implement procedures; conduct analysis and reporting; make recommendations for remediation or correction; ensure that resources are deployed consistent with organizational strategy and plans; development and implementation of procedures to ensure transactional accuracy. Monitor program performance. Maintain a familiarity with business system functions, structures, capabilities, and limitations and participate in configuration and specification of enhancements.
10% Service: Engage customers and business partners in the definition of service excellence (customer pull approach) and use Lean Management tools to lead and to keep the voice of the customer present in staff-driven service improvement processes. Provide service recovery for escalated issues or initial resolution for high-profile individuals. Represent the program to business partners and other internal and external stakeholders.
10% Professional Development: Stay abreast of industry trends and practices. Lead and facilitate innovative practices at the University of Washington. Represent the workgroup or organization to industry peers and business partners. May require infrequent overnight and/or out of state travel. Ensure presence of and participation in position-appropriate professional development programs and activities for/by staff in assigned program areas.
10% Project Management: Manages one or more significant projects at any given time, including workgroup initiatives and cross-functional initiatives. Set goals, establish timelines, manage resources, establish roles and allocate work, monitor/measure progress, take remedial action or celebrate project/team successes as appropriate.
May be required to drive CDL equipment or transport passengers during training, positioning, or relief circumstances, etc.
Perform miscellaneous duties, as assigned.
Demonstrate personal integrity and trustworthiness
Manage stressful situations and changing priorities effectively
Anticipate, recognize and resolve problems
Be responsible and accountable
Maintain a positive, optimistic and success-oriented attitude
Exercise professionalism, which includes being tactful and courteous
Exhibit a professional work ethic
Continuously promote a safe work environment
A Bachelor's degree AND two years of directly related experience in a transit environment, including supervision/personnel management.
Demonstrated excellent interpersonal and oral/written communication skills; ability to work successfully with people at all levels throughout the organization and with a wide range of constituencies; ability to maintain and model composure in a fast-paced, dynamic customer service driven environment.
Excellent organizational skills; ability to work independently and successfully coordinate multiple tasks within project priorities; demonstrated flexibility to meet changing/unpredictable needs.
Excellent problem-solving skills; ability to analyze complex information, and to define and solve problems; ability to function effectively within a complex regulatory environment; ability to develop and interpret policies and procedures.
Project management experience, including experience developing and managing contracts, developing and managing budgets.
Demonstrated proficiency with standard productivity software including Microsoft Office Suite or equivalent.
Proficient in written and spoken English.
Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.
Experience working in the public or higher education sectors; experience in fleet maintenance and operations and/or transportation industries; experience in specific areas of programmatic oversight.
Experience working cooperatively with union representatives.
Experience successfully leading team members within a Lean process improvement environment.
Experience with University business systems; experience with industry or program specific business systems.
Familiarity with and commitment to Transportation Demand Management principles.
Conditions of Employment:
Possession of a valid Washington State driver's license.
Class B CDL with air brake and passenger endorsement.
All applicable CDL requirements including a pre-employment drug screening apply to this position.
While usual hours fall within standard business hours, work may be required during hours beyond standard business hours, including weekends; professional travel may be required.
Regular and predictable attendance is required.
Work is normally performed in a typical interior/office environment; however, program management will include outdoor or field work with exposure to the elements and variable weather conditions.
May be required to move/lift up to 40 lbs.
UW Shuttles provides service on behalf of UW Medicine/UW Medical Center and affiliated organizations. As such, UW Shuttles are considered an extension of the patient-focused culture and drivers are required to maintain the following vaccinations, consistent with UWMC policy 35-5: Measles, Mumps, Rubella, Varicella, Tetanus-Diphtheria-Pertussis (Tdap), and Influenza with the exception of Hepatitis B. Exemption from the immunization requirement may be requested; however, employees that opt out of vaccination(s) may be excluded from driving shifts/routes that put them in contact with our most vulnerable passengers and may be subject to additional work restrictions if ill, consistent with WAC 246-100-186.
Appointment to this position is contingent upon obtaining satisfactory results from a criminal background check.
As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here.
The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Criminal Conviction History, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select Apply to this position. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment, you will be prompted to do so the next time you access your My Jobs page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergra...duate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.