Position Summary: We have an exciting opportunity to join our team as a Concierge.
In this role, the successful candidate Responsible for providing information regarding CMC services and serves as initial contact person for patients, their family members and representatives, and other visitors coming to the CMC. Performs service functions including, but not limited to way finding, answering phones, assisting patients and visitors and ensuring patient issues are escalated to appropriate personnel. Works under direct supervision.
Demonstrates knowledge of the organization's mission and core values and incorporates them into the performance of duties.
Arranges assistance for those patients who require help upon entering the CMC. Works with patients or caregivers to arrange assistance in a timely manner and is aware of individuals coming in and out of the center to arrange assistance when needed or requested.
Provides escort to patient and patient family when required
Answers telephone calls, triaging emergencies, transferring calls to appropriate parties. Answers calls within a timely manner. Quickly responds to requests and uses excellent customer service skills when answering calls and responding to callers.
Greet patients using excellent customer service skills using appropriate verbal, written techniques when obtaining or conveying information to patients, physicians, nurses, or ancillary staff. Utilizes applicable computer systems. Effectively communicates information to patients and caregivers as necessary.
Demonstrates excellent and effective customer service skills at all times
Effectively provides needed instructions to patients and caregivers for needed services. Log each patient arrival in-patient tracking system. Ensures all demographic information is entered into the database. Processes information in a timely manner.
Obtains patient insurance information. Forwards patient insurance information within a timely manner. Validates parking tickets for patients.
Assist in timely patient appointments by providing information to patients and providing directions to appointment location Provides necessary information regarding schedule. Assists patients or caregiver with inquires.
Orients patients to My Chart application, assists patients with checking in at Self Check in Kiosks and intervenes when there's an issue
Completes regular rounding of the patient areas to proactively address issues (wayfinding, questions about center, wait times, miscellaneous questions) Enters appropriate tickets for escalation (IT, Facilities) when issue identified during rounding or observation
Participates and performs all other related duties as required.
High school diploma
One year related experience or the equivalent combination of education and experience.
Multiple telephone line experience and good telephone etiquette.
Basic computer operations knowledge.
Ability to communicate with patients, staff, and community members, both in person and on the telephone.
Preferred Qualifications: Experience working in the Hotel/Hospitality industry
Qualified candidates must be able to effectively communicate with all levels of the organization.
NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.
NYU Langone Health is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military or veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.
NYU Langone Medical Center, a world-class patient-centered integrated academic medical center, is one of the nation's premier centers for excellence in clinical care, biomedical research, and medical education. Located in the heart of Manhattan, NYU Langone is composed of four hospitals – Tisch Hospital, its flagship acute care facility; Rusk Rehabilitation; the Hospital for Joint Diseases, one of... only five hospitals in the nation dedicated to orthopaedics and rheumatology; and Hassenfeld Children's Hospital, a comprehensive pediatric hospital supporting a full array of children's health services across the medical center – plus the NYU School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history. The medical center's tri-fold mission to serve, teach, and discover is achieved 365 days a year through the seamless integration of a culture devoted to excellence in patient care, education and research. For more information, go to www.NYULMC.org.