Full Time 40 hours Grade 079 Health Information Mgmt Dept Schedule 8 AM-4:30 PM; WKENDS/HOL Responsibilities Position Summary: Assures complete and accurate maintenance of key patient data and provider data in Strong Health's information systems for SMH, HH and URMFG. Exercises a high degree of responsibility, problem-solving ability, analytical skills, initiative, and good judgment in resolving duplicate patient records and missing or erroneous data in patient records, including both the EMR (electronic medical record) and the paper record. Uses a comprehensive knowledge of URMC and HH registration policies and procedures, expertise on registration and clinical information systems, and external sources of patient demographic information, including third party insurance systems. Understands how the various registration and clinical systems interface to trouble-shoot and determine the appropriate course of action when errors are identified. Identifies and communicates system, patient and staff concerns to appropriate leadership staff throughout the Health system as it relates to errors in patient identity or incorrect data. Reviews and identifies discrepancies or omissions of information from the various EHRâ™s. Identified discrepancies or omissions are communicated to the appropriate system contact or responsible individual. Participates in a rotational on call coverage to provide data integrity support to clinical areas 24x7 / 365 as needed for patient care needs. Analyzes and determines appropriate course of action, involving other teams as needed to ensure timely and accurate resolution. Is the primary Data Integrity Team contact for ancillary systems. Participates in training with ancillary departments and vendors on data integrity issue resolution processes Typical Duties: Ability to analyze clinical & demographic information to accurately identify and resolve edits, duplicate MPI entries and patient overlays. Using critical decision making skills, determine and resolves errors in patient data that cause a transaction in the information system(s) to fail, preventing clinical information to be appropriately available for patient care. This includes but is not limited to the following: Reviewing, researching and editing master patient index information on a daily basis.Utilizing external databases (i.e. insurance databases) to verify master patient index information as necessary. Resolving fatal edits or warnings (caused by mismatched master patient index data elements in registration and clinical systems) received from registration or clinical systems on a daily basis. Reviewing hard copy and electronic patient information to determine if information is similar or dissimilar. Continuously reviewing and editing master patient index data elements to ensure the most accurate and up to date patient demographic information. Identifies and corrects duplicate patient records across all information systems affected, including the merge of patient information.Patient information includes, clinical, financial and appointment information. Researches and resolves complex issues of patient identification. This requires utilizing critical analytical and reasoning skills. Handles registration errors and correction, including appropriate feedback to the management staff of the registration area creating error. Communicates and assists with resolving errors in insurance or other financial information. Analyzes demographic and clinical information in multiple systems to ensure accuracy.Utilizes information from multiple systems when researching issues to determine data integrity.Utilizes effective and appropriate communication skills to communicate issues or questions with system contacts. (continuously) Assists with testing upgrades or new systems in relation to data integrity and merging of clinical information. Reviews daily reports for duplicate medical record numbers, errors in consecutive issuance of medical record numbers and overall integrity of daily additions to the MPIâ™s. Reviews requests for clinical system access in accordance with established policy.Establishes/revokes system access codes within established guidelines. Identifies, summarizes and provides accuracy data to registration/input areas. Additional duties â“ as assigned when needed for coverage.Coverage can be daily/weekly depending upon departmental needs.When covering SER, SER functions are primary job function.Exception is on call SER and Participates in eRecord SER training to support SER functions. Create new SER records. Update existing SER records. Resolves duplicates in MDM to update/create SER records. Research and inactivate SER records. Provide on call support for SER needs (24/7/365). Support eRecord go lives for SER coverage. Respond to help desk tickets, emails and end user requests for SER needs. Qualifications: Associateâ™s Degree in Computer Science and 1 â“ 2 years related work experience in a clinical setting or equivalent combination of education and experience. Exceptional PC skills, ability to function well in a team environment, effective communication, analytical and problem-solving skills. Familiarity with hospital registration and billing systems, EMRs, insurance and provider databases.
The University of Rochester is one of the country's top-tier research universities. Our 158 buildings house more than 200 academic majors, more than 2,000 faculty and instructional staff, and some 11,100 students.
Learning at the University of Rochester is also on a very personal scale. Rochester remains one of the smallest and most collegiate among top research universities, with smaller classes, a low 10:1 student to teacher ratio, and increased interactions with faculty.