Full Time; Career Minimum Starting Salary: $20.00/hourly.
UCSC strives to embrace diversity in all its forms; it strives to be an inclusive community that fosters an open, enlightened & productive environment.
The customer service Adviser uses professional financial aid concepts applied to a limited number of financial aid functions. Provides information and interpretation of standard policies, procedures and regulations. Works independently under general supervision in providing routine information. Receives direction regarding more complex programs. The customer service Adviser is responsible for advising students and their families about financial aid programs administered by the UCSC Financial Aid and Scholarship office. The Adviser will verify information on financial aid applications, review special circumstance letters, package and revise awards as necessary. The incumbent will also work with students and parents at the front counter and the main phone line.
PLEASE NOTE: Three vacancies for this position will be filled at either the Financial Aid Officer 2 or Financial Aid Officer 3. Interested applicants are encouraged to reference and apply for both job numbers 1707447 and 1707448.
Selected candidate will be required to pass a criminal history background check
Ability to work variable hours including evenings and weekends, and participate in occasional overnight travel.
Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter.
Basic knowledge of policies, regulations, and practices for awarding financial aid.
Basic knowledge of University policies, processes, and procedures.
Basic knowledge of advising and counseling techniques.
Ability to apply knowledge of policies to individual situations.
Problem identification and critical thinking skills.
Position is open until filled; Initial Review Date: 09/27/2017
To ensure review of application materials by the hiring unit they must be submitted electronically via the Staff Employment Opportunities web site (http://jobs.ucsc.edu ) on or before the initial review date (IRD). A computer is available at the UCSC Staff Human Resources Office located at Scotts Valley Center (SVC), 100 Enterprise Way, Suite 100, Scotts Valley, CA 95066. To learn more or to request disability accommodation call 831-459-2009. Hearing impaired are encouraged to use the California Relay Service 800-735-2922. The University of California, Santa Cruz is an Equal Opportunity Employer.
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