ESSENTIAL JOB FUNCTIONS: Respond to Helpdesk calls for assistance, incidents, and problems by phone or as dispatched. Analyze and diagnose in order to train others and/or repair, correct, or resolve technology, equipment, and/or systems issues.
Research, test, recommend, and implement technology and technology solutions; collaborate with staff, vendors, hardware, and software manufacturers to determine specifications that meet functional needs of customers, staff, integrated dependent systems and interoperability.
Use Helpdesk-based ticket tracking system to log requests; document completed and pending work orders, incidents, problems, and resolutions. Monitor progress and identify patterns.
Install upgrades, service packs, patches, and fixes. Replace hardware and modify software configurations in order to maintain and update technology systems.
Install new and replacement technology systems (computers, printers, imaging, peripherals, networks, audio-visual, multimedia, video, etc).
Prepare and maintain written and electronic materials (e.g. helpdesk tickets, procedures, manuals, user guides, status reports, instructions, equipment inventory, projects, drawings, whitepapers, memos, etc.) in order to document activities, convey information, and provide an up-to-date guide and audit trail.
Provide appropriate equipment and materials at job site; Provide appropriate equipment for storage, repair, surplus, or disposal by transporting as needed.
Train others to share knowledge regarding the operations and maintenance of computer systems; provide instruction on technology and the integration of technology as well as customer support.
Communicate with team lead or supervisor regarding work assignments, resolved and unresolved incidents and problems, risks that prevent or obstruct adherence to service level agreements or the execution of assignments, violations of college and departmental policy, procedures, guidelines and/or rules.
Maintain cooperative working relationship with College staff, other organizations, and the public.
Follow all safety rules and procedures for work areas.
AUXILIARY JOB FUNCTIONS: May provide assistance to other department personnel as workload and staffing levels dictate. Maintain proficiency by attending training and meetings, reading materials, and meeting with others in areas of responsibility. Maintain work areas in a clean and orderly manner.
Qualifications The education and/or work experience sections of your online application form must demonstrate that you meet all of the following Minimum Qualifications. The information on the cover letter/resume will not substitute for the completed application.
MINIMUM/MANDATORY EDUCATION AND EXPERIENCE REQUIREMENTS: Any equivalent combination of education and experience which provides the applicant with the knowledge, skills, and abilities required to perform the duties as described. A typical way to obtain the knowledge, skills and abilities would be: Equivalent to a High School diploma supplemented by additional coursework equal to an Associate's degree AND a minimum of 3 years of experience with network and desktop support.
KNOWLEDGE: Knowledge of network and desktop computer operating systems, equipment, terminology, network systems configuration and integration, and installation/ maintenance/ troubleshooting practices and techniques. Knowledge of Active Directory, network security and TCP/IP. Knowledge of helpdesk practices for providing assistance to support and maintain instructional technology, multimedia, audio-visual, video, etc. Knowledge of practices and guidelines pertaining to community colleges, general business operations, processes, and procedures.
SKILL: Skill in the use of personal computers and desktop applications including but not limited to Microsoft Office (Word, Access, PowerPoint, and Excel), virus protection, imaging, remote desktop, etc.
ABILITIES: Ability to establish and maintain an effective working relationship with students, staff, other agencies, and the general public; manage time effectively; read and interpret policies, regulations and laws as they relate to this job; communicate effectively, both orally and in writing, including the ability to provide customer service and support to individuals and groups with varying degrees of experience. Physical ability to perform the essential job functions.
SPECIAL REQUIREMENTS/LICENSES: Valid Oregon Driver's License. At least one Industry standard Microsoft certification appropriate for Service Desk Technicians must be acquired within 2 years of hire.
DESIRABLE QUALIFICATIONS: Comptia, Microsoft , or Cisco certifications.
Other Job Elements The physical demands listed below represent those that must be met by an incumbent to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.
PHYSICAL DEMANDS OF POSITION: While performing the duties of this position, the employee is frequently required to sit, stand, bend, kneel, stoop, communicate, reach, and manipulate objects. The position requires mobility including the ability to move materials weighing up to 5 pounds on a regular basis such as hand tools, computers, monitors, equipment, files, books, office equipment, etc. and may infrequently require moving materials weighing up to 75 pounds. Manual dexterity and coordination are required more than 50% of the work period while operating equipment such as computers and other standard office equipment.
TOOLS AND EQUIPMENT USED: Computer, laptop, keyboard, monitors, projectors, mouse, calculators, printers, and other standard office equipment.
The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORKING CONDITIONS: Usual office working conditions. The noise level in the work area is typical of most office environments with telephones, personal interruptions, and background noises. Some exposure to less desirable conditions when installing cabling and troubleshooting problems.
SUPERVISORY RESPONSIBILITIES: Supervision of others is not a typical function assigned to this position. May provide training and orientation to newly assigned personnel, and may assign work to student workers.
SUPERVISION RECEIVED: Works under the general supervision of the Director of IT Operations.
Additional Information Clackamas Community College is a diverse community that provides equal opportunity in employment, activities, and its programs.It is the policy of the Clackamas Community College and its Board that there will be no discrimination or harassment in any educations programs, activities or employment on the grounds of race, color, religion, ethnicity, use of native language, national origin, sex, sexual orientation, marital status, disability, veteran status, age, genetic information or any other status protected under applicable federal, state or local laws.
The College also prohibits retaliation against an individual for engaging in activity protected under this policy, and interfering with rights or privileges granted under anti-discrimination laws.
Persons having questions about equal opportunity and nondiscrimination should contact the dean of Human Resources for Clackamas Community College in Barlow Hall at the Oregon City campus, 503-594-3300. Please note the following areas of responsibility, should you need relevant resources or information: Section 504 Coordinator, Disability Coordinator, Oregon City campus, 503-594-3181; Title II Coordinator, Associate Dean, Oregon City campus, 503-594-3392; Title IX Coordinator, Dean, Human Resources, Oregon City campus, 503-594-3300.
ADDITIONAL POSTING INSTRUCTIONS: To apply for this position, you must submit:
Completed online application Cover Letter explaining your interest in the position and describing how you meet the minimum and special qualifications and requirements of the position Current Resume or Curriculum Vitae Unofficial Transcripts Letters of Recommendation Completed responses to the Supplemental Questions Upon hire, candidate will be required to provide official transcripts for degrees earned, if applicable.
SUPPLEMENTAL INFORMATION: CCC only accepts applications through this online application system. We want you to be successful in applying with us. We highly encourage you to complete and submit your application in advance of the deadline.
For assistance with this, please email email@example.com. For technical assistance with your application, please call (855) 524-5627.
Please note: This is initially a self-screening system. We recognize that our application process can be lengthy, so before you begin, please read all of the stated requirements to determine if you meet them. Applicants must meet all of the stated minimum/special qualifications and additional requirements to be considered for this position. Based on your responses to the qualifying questions, the system may automatically screen you out from further consideration.
Required documents must be provided at the time of application. Please remove any personal information such as photographs, date of birth, gender, social security number, and other protected information from your documents. Documents containing protected information will be considered incomplete. Incomplete applications will not be considered.
Positions are subject to budget consideration and approval. For the candidate who is hired into this position, salary placement will be based on guidelines in the handbook or association agreement (as applicable) to assess education and experience. For this reason, please be sure to include everything in your application that you want the college to consider towards placement.
Clackamas Community College participates in E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's Form I-9 to confirm work authorization. This information is kept completely confidential, is obtained only after a candidate is hired, and will not be used to pre-screen any job applicant.
The college does not sponsor employees in the visa application process if they intend to use this as their means to work in the United States. This means that all required work visas must be in place and supported by appropriate evidence to be employed by Clackamas.
REASONABLE ACCOMMODATION STATEMENT: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
This job description is a general description of essential job functions. It is not intended as an employment contract nor is it intended to describe all responsibilities, skills, effort, or work conditions associated with the job someone in this position would perform. All employees of Clackamas Community College are expected to perform tasks as assigned by Clackamas Community College supervisory/management personnel regardless of job title or routine job duties.
VETERAN'S PREFERENCE STATEMENT: Applicants are eligible to use Veteran's Preference when applying with Clackamas Community College in accordance with ORS 408.225, 408.230 and 408.235; and OAR 105-040-0010 and 105-040-0015. Preference will only be given if the applicant meets the minimum qualifications and any special qualifications for the position and electronically attach the required documentation at the time of application.
DOCUMENTS REQUIRED: MEMBER COPY 4 of the Certificate of Release or Discharge from Active Duty (DD Form 214 or 215) – OR – Letter from the US Dept. of Veterans Affairs indicating a non-service connected pension. Disabled Veterans must also submit a copy of their Veterans disability preference letter from the Department of Veterans Affairs. You can request copies of your military service record through the National Archives website at: http://www.archives.gov/veterans/military-service-records/ For information regarding Veteran's Preference qualifications, visit the following website: http://www.oregonjobs.org/DAS/STJOBS/vetpoints.shtmlq
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Clackamas Community College is a values-driven organization serving over 35,000 students (over 8000 FTE). Recognized for its committed, supportive faculty and staff, CCC offers classes and services at three active campuses – the Oregon City campus, the Harmony Community Campus in North Clackamas, and the Wilsonville campus. Our district also includes extension sites located in the towns of Canby a...nd Molalla, where CCC offers English as a Second Language, GED in Spanish, computer science and a variety of community education classes.