Under the supervision of the Associate Vice President of HS&WD, the Supervisor of Youth and Senior Services manages all aspects of the youth and senior unit. Key focus on youth is professional development, college and career preparation, employment and community integration. The focus for seniors is community integration, resources, employment (where applicable), workshops and enrichment programs. As a member of the Family Works team, this position also organizes and participates in department and agency events and initiatives as needed.
Essential Functions and Responsibilities:
· Ensures service goals are met for the unit and individual staff in the unit at 100%.
· Schedules, coordinates, organizes and provides oversight specific to youth programming (after school activities, jobs, volunteering, education projects) within Family Works.
· Oversees activities of Family Works youth advisory board.
· Performs outreach and advocacy efforts on behalf of youth and seniors.
· Establishes and maintains partnerships with schools, park district, sub-contractors and other stakeholders to ensure consistent delivery of youth services.
· Manages the recruitment, referral, assessment and orientation of all program participants.
· Facilitates the engagement of outside speakers.
· Oversees implementation of seniors and youth workshops.
· Facilitates and manages all Summer Initiatives (ex: SYEP).
· Plans specific events for both youth and seniors (recognition luncheons, workshops, special outings, etc.)
· Works with parents and seniors to engage youth in community events.
Program Administration and Planning · Acts as liaison for the Youth and Senior Services Unit.
· Consults with staff regarding client needs in the Program.
· Makes recommendations for programming to meet identified needs, and creates plans for implementation.
· Manages team expenses by following Finance Dept. procedures in approving check requests, mileage and expense reimbursements and other unit expenses.
· Manages employee job performance by following HR procedures and documentation requirements for: hiring; job scheduling and assignment; disciplinary actions; recommendations for salaries, raises, promotions, demotions and terminations.
Developing and Leading Employees · Orients and trains new employees according to program and department guidelines to ensure all new employees are ready and able to perform as necessary. · Sets and evaluates clear and collaborative individual performance goals for employees.
· Encourages employee development by supporting training, assigning challenging work, and delegating tasks when appropriate.
· Coaches and mentors employees around employee interests and career goals.
· Provides critical feedback to employees around areas of development for increased performance. · Recognizes and rewards employee performance, initiative and decision-making (rapid rewards, employee of the month, etc.)
· Completes and submits timely Annual Performance Reviews for all direct reports.
Quality and Accountability
· Ensures all CHA documentation (A&O’s, case notes, etc.) is completed and submitted as required.
· Provides regular individual supervision to direct reports to ensure client needs are being met in accordance with best practice standards and UCAN policy.
· Follows all applicable regulatory standards, including but not limited to: COA standards, CHA and UCAN procedures.
· Gives input on program evaluation and methods for CQI measures regarding file quality, client outcomes, staff development, supervision, client services and other issues related to program quality.
· Leads team in accountability, quality and compliance through example and modeling behavior.
· Complies with UCAN’s Continuous Quality Improvement initiatives (AAA and Risk Management) and corrective plans.
· Recommends policy, practice and procedural changes to better serve clients and to comply with regulations.
Team Building and Agency Networking
· Works as a strong team player on the Family Works supervisory team
· Builds strong interpersonal relationships with team and among the team members
· Facilitates regular and productive team meetings and encourages team member participation
· Defines each employee’s role and responsibilities within the team
· Delegates in an effective manner while considering individual skills and workloads
· Accepts feedback and ideas from team and is constructive when giving feedback
· Discusses alternative problem solving and is open to new ideas and ways of doing things
BSW or BA/BS in Business, Marketing, or Human Service Field required MSW or MS/MA in a Human Service field preferred Five (5) years related work experience and/or Two (2) years proven supervisory experience
Special Knowledge and Qualifications:
Is open and respectful of cultural and socioeconomic characteristics of clients and is willing and competent to work with a diverse client population. Has an understanding of trauma-informed practice Has an understanding of Positive Youth Development. Effective verbal and written communication skills. Must be able to work flexible hours, including evenings and weekends Ability to handle multiple tasks/projects and meet tight deadlines. Well-developed group process, communication and presentation skills Ability to work both independently and a part of a high functioning team. Experience and ability to use computers for data entry, communication and report writing Car and valid Illinois driver’s license and insurance required.
UCAN builds strong youth and families through compassionate healing, education, and empowerment. Since the Civil War, UCAN has served the most vulnerable children, youth, and families, and has grown over 145 years into a premier social service agency serving over 10,000 individuals annually. UCAN programs address the impact of trauma: with a consistent presence, meaningful programs, and unrivaled ...organizational diversity and cultural competence. These trauma-informed programs include clinical and counseling services, support for pregnant or parenting teens, foster care placement, a therapeutic youth home, a therapeutic day school, transitional living programs, workforce development, youth leadership development, and violence prevention. At the heart of it all, UCAN’s vision is that youth who have suffered trauma can become our future leaders. UCAN is a consistent and compassionate presence in the lives of those who are most at risk. We start with the premise that communities with challenges possess strengths upon which they can build. From this premise evolves an approach to community support that fosters collaboration with existing neighborhood resources to strengthen communities, one youth at a time. UCAN’s community efforts provide leadership development, supportive jobs for youth, individual healing, and mentoring. UCAN's founding is rooted in spirituality. In 1869, UCAN was founded by members of St. Pauls United Church of Christ (UCC) to provide a home for orphaned children of Civil War soldiers. The UCC and its predecessors have long advocated for social justice, including the struggle for the abolition of slavery and being the first to ordain African-Americans, women, and openly gay persons as clergy. Diversity is a core UCAN value, reflected in our staff, our minority-led Board of Directors, and our clients. It is vitally important that UCAN counteract the influence of discrimination on our communities, families and youth.