The University of Washington (UW) is proud to be one of the nation's premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.
The newly implemented Integrated Service Center (ISC) will support the University's faculty, staff and student workers by serving as a first point of contact for designated HR and Payroll inquiries and by processing a limited scope of centralized Human Capital Management (HCM) transactions (i.e., within the HR, Benefits and Payroll domains). The hallmarks of the ISC will be in delivering services that are timely, accurate and highly attuned to the fast-paced university environment.
The ISC Business Analyst assists the Project Manager in the design, development and launch of cross-divisional features in Workday that have broad impact to the ISC and campus. This position works collaboratively with internal ISC application staff and stakeholders within the UW to determine impacts to business process and to develop redesigned processes to support Workday improvements. This position analyzes all Workday releases and process changes, and participates in building recommendations for what updates to include in UW Workday. This position additionally completes improvement projects on existing features, including re-mapping business processes, identifying required changes in training materials, evaluating testing implications and contributing to associated stakeholder communications. Other key responsibilities will encompass monitoring and evaluation of the Workday roadmap, supporting Workday change request and change control processes and coordinating with other ISC team members and stakeholders to promote consistent continual improvement processes.
In order to be successful, the incumbent will need to exhibit keen attention to detail while remaining aware of broader University objectives. Additionally, the role will require strong analytical acumen, an ability to prioritize multiple timelines and competing goals and excellent documentation skills.
The Integrated Service Center (ISC) will deliver a high level of service to customers by collaborating effectively with stakeholders across campus and facilitating employees' Human Resources (HR), Academic HR and Payroll inquiries and transactions in an efficient, accurate and compliant manner.
This role will be responsible for completing broad-scale Workday improvements, evaluating the Workday roadmap, supporting Workday update processes, identifying improvement opportunities and managing associated change request/change control processes. Additional responsibilities will include assisting in monitoring and evaluating performance metrics and reporting analyzed results. The effectiveness of the Workday design and the associated service management framework will directly impact the University's ability to ensure the integrity of HCM data and transactional outcomes.
Bachelor's Degree in Human Resources, Payroll, Business Administration,
Four years experience providing analytical support for technical and functional processes, including identification and design of improvement opportunities
Experience monitoring and evaluating metrics in a large-scale help desk or service support environment
Experience functioning in a role as a Business Analyst or similar position
Experience communicating effectively with diverse stakeholders, including customers and key process stakeholders
Experience using a proactive continual improvement/iterative approach to meet HR and Payroll process design requirements, assimilating stakeholder feedback and refining operational frameworks on an ongoing basis
Demonstrated excellent written/oral communication skills, technical documentation skills, user liaison skills, and personal interaction abilities
Master's degree in Human Resources, Business Administration or information technology related field
Project Management Professional (PMP) certification
Experience playing an individual contributor role in a shared services environment
Working experience designing, executing and/or managing relevant business processes at the University of Washington or in a comparable higher education environment
Conditions of Employment:
Appointment to this position is contingent upon obtaining satisfactory results from a criminal background check.
Work in an open office environment and contribute to collaborative team work focused on problem-solving. Daily interactions with other team members, subject matter experts and stakeholders at all levels of the organization. While the general working hours are within Monday through Friday, 8 a.m.-5 p.m., the ISC Business Analyst will, on occasion, need to adjust hours to accommodate the business needs and deadlines.
This position is funded through June 30, 2018, continued employment is dependent on funding and performance.
Application Process: The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Criminal Conviction History, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select Apply to this position. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your My Jobs page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergra...duate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.