As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here.
The University of Washington (UW) is proud to be one of the nation's premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.
The UW Information School (iSchool) has an outstanding opportunity for a Program Coordinator for our Master of Science in Information Management (MSIM) and Bachelor of Science in Informatics programs. As a member of the Information School's Office of Student Services, the individual in this position provides primary support for these vital programs including: event-planning; records management; academic advising support; and general student services. Additionally, this position works closely with the Student Services staff to provide support for the Information School's other degree programs (i.e. Masters in Library and Information Science (MLIS) and PhD in Information Science). The Program Coordinator will work closely with faculty, staff, students, as well as prospective students, alumni and employers. The Program Coordinator provides direct support to broadly focused projects that Student Service leads for the School, including but not limited to career fairs, orientations and convocation ceremonies. The Program Coordinator supporting our INFO and MSIM programs is regularly called upon to meet with executive level individuals both internally and externally. The Office of Student Services is an energetic and fast paced environment where we rely heavily on current technologies to meet the demands of the School and our constituencies.
The iSchool is a community of diverse disciplines, professional fields, and areas of expertise engaged with the study of information and its use by people and organizations. We conduct rigorous research and create challenging learning environments that make a difference throughout the region, the state of Washington, the nation, and the world.
We are an open, ethical, highly engaged and collaborative community based on trust, transparency and mutual respect. We believe in the importance of quality of life, embracing diversity, making a difference and having fun.
A sustained engagement with global communities of practice allows our work to remain relevant and cutting-edge. We are dedicated to attracting and nurturing a diverse group of students, faculty and staff and we are committed to helping all members of our community to achieve their fullest potential.
In the iSchool there is an expectation that all faculty and staff will step up where they see an opportunity to apply their special expertise or talents, speak up when they identify opportunities or concerns, and lead by taking actions that exemplify the iSchool's core values. Leadership within the iSchool is expressed in diverse ways reflecting the variety of styles and cultures that are represented by our faculty and staff.
WHAT YOU'LL BE DOING
Provide general administrative support for programs and activities in the Office of Student Services. Provide support for the Bachelor of Science in Informatics (INFO) and Masters of Science in Information Management (MSIM) programs.
Support course registration process including providing entry codes, problem solving and assisting students' with appropriate paperwork. Coordinate with UW Continuum College as necessary.
Serve as initial contact for INFO registration problems. Assist students with registration for independent studies and capstone courses.
Maintain INFO and MSIM records and files on program and students, in either electronic or print form.
Document INFO and MSIM students' academic progress using UW Student Database and MyGrad program for review by appropriate Academic Advisors.
Coordinate Graduate School, University of Washington and departmental paperwork (i.e., graduation applications; petitions; independent study requests; on-leave requests; etc) for INFO and MSIM students.
Respond to email messages for current and prospective students via the RT system.
Perform degree audits of MSIM students at the time of graduation to verify completion of all minimum degree requirements. Coordinate graduation decisions with the MSIM Academic Advisor.
Track registration materials for internships of INFO and MSIM students including necessary documentation for international students.
Assist Admissions Counselor with INFO and MSIM admissions processes as needed.
Use the Graduate School's on-line MyGradProgram and UW Keynes system on a routine basis.
Participate in answering prospective student questions at MSIM web chats and information sessions as requested.
Represent INFO program at recruiting events and activities as needed, including participating in web chats, information sessions and majors fairs.
Collect and prepare data for institutional reporting purposes such as 10-year reviews, accreditation, and accountability reports as requested.
Provide reception support, as needed, to main Student Services office.
Other duties, as assigned.
Communication and Technology
Provide communication and technology support of the various aspects of the Student Services Office including outreach to students and internal data storage.
Moderate listservs for continuing students in the INFO and MSIM programs.
Coordinate with IT to maintain INFO and MSIM email help ticketing system.
Maintain student service Canvas sites for the INFO and MSIM programs.
Coordinate with appropriate Student Services and IT staff to maintain and update information on Student Services websites, including student handbooks and admitted student web pages.
Maintain Student Services internal website (SharePoint) adhering to iSchool standards.
Manage internal student Access databases.
Event Planning and Support
Provide operational support and event planning for the Student Services events and programs.
Facilitate catering, venue support, publications and other needs for INFO and MSIM events and programs including orientation and program town halls.
Work as a team member in planning for New Student Welcome and iWelcome week, Student Services Study Breaks, iSchool Career Fair, and iDays.
Assist with Convocation events.
Create and distribute internal materials related to program events under guidance of the INFO and MSIM Advisors.
Prepare and mail/email invitations to events, as needed.
Represent the Information School degree programs to students and the public at special events, as required.
WHAT'S IN IT FOR YOU
Full benefits, including medical and dental insurance and retirement plan.
Paid vacation and sick leave, as well as 10 paid holidays a year and one personal day.
Work for an exciting, cutting-edge school within the University of Washington.
High school graduation or equivalent and two years of experience supporting student services in higher education or equivalent education/experience.
Fluency in Microsoft Office Applications (Outlook, Word, Excel and Access).
Strong demonstrated communication skills; both written and oral.
Demonstrated success in working with a diverse population.
Demonstrated ability to organize and prioritize multiple tasks and work effectively under the pressure of deadlines.
Ability to work independently and as part of a team.
Demonstrated ability to effectively use electronic scheduling tools in a business environment.
Bachelor's degree in Communications, Education, Social Science, Information Science or equivalent.
Experience modifying and building databases.
Experience in using CRMs such as Symplicity.
Experience with UW systems MyGrad, SDB, and Catalyst.
Experience using InDesign, and/or other design program.
Prior experience using SharePoint.
Experience using a learning management system, especially Canvas.
Prior experience in web-broadcasting platforms such as Adobe Connect or Zoom.
Experience with event planning.
CONDITION OF EMPLOYMENT:
A satisfactory outcome of a reference check of previous employment.
Membership in Service Employees International Union (SEIU).
Due to the demands of these programs, this position is occasionally required to attend off campus events in the Puget Sound area and have flexibility with working hours. Occasional Saturday or evening work may be required. Must have the ability to set-up for events including some light moving of furniture, lifting boxes, bending, reaching, etc. The Program Coordinator must have the ability to stand for lengthy periods of time for events as needed.
Appointment to this position is contingent upon obtaining satisfactory results from a criminal background check
Application Process: The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Criminal Conviction History, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select Apply to this position. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your My Jobs page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergra...duate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.