Administer, implement, and interpret university and department policies and procedures on issues regarding admission, financial aid, housing, registrar services, visa services, student life, advising, career counseling and academic services. Identify, clarify, and resolve highly visible or complex issues with substantial significance and impact that may span multiple areas, using expert technical and professional knowledge requiring independent judgment.
Reporting to a Residential Education Associate Dean, this position participates in the provision of 24 hour/7 day a week crisis response, and includes:
Working collaboratively with other university units involved in addressing concerning situations involving and impacting students;
Providing the non-clinical response to critical incidents that affect the individual and the residential community with emergency response and ongoing case management;
Working in partnership with other student affairs staff in the training of Residential staff, particularly student staff, and in the development and implementation of initiatives that promote emotional well-being and community-building in the residences.
Manage an area or program in student services, analyze effectiveness.
Case Management: Oversee assigned cases from start to completion with standards that are consistent with precedent and appropriate to the case.
Crisis Management: Manages on-call and area crisis consistently and appropriately with responsibility for the entire undergraduate population.
Department Leadership and Membership: In support of an Associate Dean of Residential Education, is a major contributor to accomplishing the vision of the department, area and projects with which s/he works.
Manage outreach programs, relationships with external community and university liaisons.
Engage in critical analysis of student and program concerns to resolve substantial issues which may span multiple areas, using advanced technical and professional knowledge.
Provide direct advice to students on a range of issues including, but not limited to, academic progress, academic program policies, career plans, accessibility, community standards, etc., in order to assist them in making appropriate choices and decisions.
Education and Training: Actively participates in and trains residence hall student staff and creates relationships that provide the opportunities for ongoing consultation. Serve as a guide to engage frequently with Resident Fellows (live-in faculty and staff) and/or student management staff.
Oversee key processes, including contribution and direction on policy and program content.
Provide consulting advice to internal and external organizations; act as subject matter expert in a specialized field.
Lead university wide teams and projects.
- Other duties may also be assigned
Education & Experience:
Bachelor's degree and five years of relevant experience, or combination of education and relevant experience. .
Knowledge, Skills and Abilities:
Advanced communication skills to clearly and effectively communicate information to internal and external audiences, client groups, and all levels of management.
Strong analytical and problem solving skills to review and analyze complex information.
Advanced computer skills, including experience with Microsoft Office Suite.
Advanced customer service skills.
Relevant computer systems/technology experience.
Understanding of financial transactions.
Ability to ensure and apply compliance with legal, financial, and university policies and external regulations.
Master's degree in Education; Student Development; Counseling; Psychology or a related field is preferred.
Experience with selection and training of student staff.
Proven ability to interact with diverse population of faculty, staff, students, and parents.
Experience in collaborative work with other professional colleagues.
Understanding of student developmental theory.
Demonstrated skills in critical incident and crisis management.
Solid knowledge of mental health issues in college population.
Strong analytical and problem solving skills to review and analyze complex information
Certifications and Licenses:
Frequently sit, perform desk-based computer tasks.
Occasionally stand, walk, twist, use fine manipulation, grasp, use a telephone, write by hand, sort and file paperwork, lift, carry, push, and pull objects that weigh up to 10 pounds.
Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.
Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu.
Residential Education at Stanford University is at the center of the student experience. 98% of students live on campus and establish a primary connection with the university through their residences. The residences are designed to synthesize the academic, intellectual and interpersonal learning of the university.
Experience a culture of excellence.
At Stanford University, not only are you part of an exceptional team that values innovation and education, but you also become part of a culture that brings out the best in you. Recently earning the top ranking in The Chronicle of Higher Education's list of "Great Colleges to Work For," Stanford University is an ideal setting for administrative professionals looking to advance their careers.
As one of the world's premier research institutions, Stanford University has launched hundreds of initiatives solely for the betterment of humanity. We are committed to fostering a workplace culture that promotes diversity, collaboration and professional growth.
We offer career development programs, competitive pay that reflects market trends and benefits that increase financial stability and promote healthy, fulfilling lives. To learn more about our Administrative Services Administrator position and apply, please visit stanfordcareers.stanford.edu.
Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.
Finalist candidate must successfully pass a pre-employment background check
Located between San Francisco and San Jose in the heart of Silicon Valley, Stanford University is recognized as one of the world's leading research and teaching institutions. Leland and Jane Stanford founded the University to "promote the public welfare by exercising an influence on behalf of humanity and civilization." Stanford opened its doors in 1891, and more than a century later, it remains d...edicated to finding solutions to the great challenges of the day and to preparing students for leadership in a complex world. The University's thriving diverse community is comprised of nearly 7000 undergraduate students, 9000 graduate students, 2000 faculty members, 1900 postdoctoral scholars, and over 11,000 academic and administrative staff in seven schools including several interdisciplinary research centers and institutes. The campus spreads over 8000 contiguous acres and nearly all undergraduates live on campus. Stanford offers bachelor's and master's degrees in addition to doctoral degrees (PhD, MD, DMA and JD) plus a number of professional and continuing education programs and certifications. More at http://facts.stanford.edu and http://www.stanford.edu.
Stanford University is an equal opportunity employer and is committed to increasing the diversity of its faculty. It welcomes nominations of and applications from women, members of minority groups, protected veterans and individuals with disabilities, as well as from others who would bring additional dimensions to the university’s research, teaching and clinical missions.