The position collaborates with the line of business management team to implement successful action plans that improve overall quality metrics to meet regulatory and business requirements while effectively resolving deficiency and providing excellent customer service.
Monitors Outbound and Inbound calls for the Pre-Access Service Center. Scores associate performance against predefined metrics.
Collaborates with leaders to customize phone system and reporting.
Identifies issues and concerns during real time review of interactions with customers. Follows up with customers as needed. Escalates issues as needed.
Creates and provides quality monitoring reports to the Patient Access Management teams. Partners with the Patient Access Supervisors to lead weekly call calibration discussions.
We reveal and foster God's healing love by improving the health of the people and communities we serve, especially those who are poor and vulnerable.
Inspired by our faith,
•We will be distinguished as the premier person-centered health system and trusted partner.
•We will share accountability with clinicians and other stakeholders to coordinate care across all settin...gs and improve access, quality, health outcomes, and affordability.
•We will grow as community-based health networks to serve more people in partnerships with others who share our vision and values.
Caring Spirit - We honor the sacred dignity of each person.
Excellence - We set and surpass high standards.
Good Humor - We create joyful and welcoming environments.
Integrity - We do the right thing with openness and pride.
Safety - We deliver care that seeks to eliminate all harm for patients and associates.
Stewardship - We are accountable for the resources entrusted to us.