To apply for a job at Central Washington University, please go to careers.cwu.edu. Central Washington University is an Affirmative Action/ Equal Opportunity/Title IX employer committed to providing employment opportunities without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, disability, or protected veteran status.
Job ID 1648 Location Des Moines Full/Part Time Full-Time Regular/Temporary Regular
The Financial Aid Counselor works with applicants, students, and parents regarding financial aid, scholarships, and work-study. The counselor is relied upon to correctly process applications, verify application data, determine eligibility, issue and/or revise awards, monitor student progress for continued eligibility in addition to making professional judgement decisions for satisfactory academic progress, revision requests and dependency overrides. This position delivers public presentations for financial aid, recruitment, retention purposes serving as an expert on financial aid programs for all constituents.
COUNSELING: - Counsel college students, parents, high school students, and prospective students on federal and state aid applications, eligibility issues, verification process, related tax issues, related immigration issues, timelines, requirements for continued eligibility, awarding policies, and loan repayment requirements. - Counsel college students, parents, high school students, and other prospective students on Federal, State, Institutional and Third party aid programs (such as Department of Vocational Rehabilitation (DVR), College Success Foundation, CWU Foundation, and other organizations that fund scholarships) and explain how they may interact with one another. - Counsel students and parents regarding education loan options including federal student loans, private student loans, federal parent loans, and other possible sources of funding. - Counsel students one-on-one and in groups on financial aid, scholarships, loans, work study employment, financial planning, debt management, budget development, and loan repayment. - Articulate timelines to students and parents and explain how financial aid programs coordinate. Assist students to secure the best financial package possible for his/her situation. - Advise clients regarding a broad range of financial aid rules, regulations, policies and procedures including some U.S. income tax filing rules. - Support the efforts of Enrollment Management by participating in weekend recruitment events such as Wildcat Welcome Weekend, etc. - Provide counseling in-person, via telephone and/or e-mail; interact with all constituents in a professional and timely manner, exhibiting customer service standards as defined by CWU's "The Wildcat Way".
FILE PROCESSING and PROGRAM MANAGEMENT: - Provide day-to-day support in all aspects of financial aid processing: process applications, verify application data, determine eligibility, issue and/or revise awards, add scholarships and other funds to student awards and adjust other aid according to policy and monitor satisfactory academic progress. - Accountable for properly following procedures used to process and distribute funds. Analyze detailed data and take corrective action under tight time constraints. Contribute to development of system solutions for recurring problems. - Take appropriate action if conflicting information or evidence of fraud is discovered. Make corrections to the application and/or ask for additional information as needed and under tight time constraints. - Make professional judgement decisions regarding Satisfactory Academic Progress, dependency override petitions and requests for income revisions according to established policies and procedures. - Responsible for an assigned program management area such as oversight of default prevention, consumer information, guaranteed sources, aid for study abroad, scholarships, and reconcile program disbursements with program funding source. Serve as the expert on the specific program, train the assigned back-up staff member, and maintain the business process guides that outline the specific processes and procedures. Complete fund reconciliation regularly, if required by the assigned program. - Use the Administrative system (PeopleSoft), and export and import data with other Financial Aid systems such as Common Origination Disbursement system (COD), National Student Loan Data System (NSLDS) Free Application for Student Aid (FAFSA); FAA Access, Central Process Service (CPS ) WSAC secure portal, ELM (private loan processing Center).
PRESENTATIONS/PROGRAM MANAGEMENT: - Deliver financial aid presentations to large and small groups for recruitment and retention purposes using various types of presentation technology. - Conduct presentations that are scheduled throughout the year during the workday, evenings and/or weekends and often require travel to another location. During peak times, financial aid counselors are conducting presentations at least once per week.
ATTEND TRAINING: - Attend State and Federal training both in-person and virtually to learn, reinforce knowledge and keep up with changes. - Serve on the Financial Aid Council to make exceptions to policy and regulation if warranted. - Remain current in the field by attending training sessions, both in-person and virtually, provided by the U.S. Department of Education, Washington Student Achievement Council (WSAC) and through research using professional publications, manuals, and internet resources.
- Other duties as assigned.
Bachelor's Degree in Counseling, Accounting or other related field AND experience in financial aid.
OR Bachelor's Degree AND any combination of education and experience which clearly demonstrates the ability to perform the essential functions of the job.
Relevant experience in finance, counseling, accounting, teaching and/or customer service.
Experience providing exemplary customer service to clients in stressful, difficult, or sensitive interpersonal situations.
Experience working with diverse clientele.
Excellent written, verbal and interpersonal communication skills.
Experience working with computer applications such as Word, Excel, Access, Outlook and PowerPoint.
OR applicable combination of education and/or experience which demonstrates the ability to perform the essential functions of the position.
Master's Degree in Counseling or Accounting.
Progressively responsible working experience in financial aid.
Bilingual - preferably Spanish.
Experience with PeopleSoft, Banner or comparable enterprise resource management systems (ERMS).
Public speaking/presentation experience.
Accountability/Dependability: Accepts responsibility for quality of own work; acknowledges and corrects mistakes. Shows up on time, meets standards, deadlines and work schedules.
Judgement: Makes timely, informed decisions. Analyzes options and determines appropriate course of action.
Teamwork: Promotes cooperation and mutual support to achieve goals. Encourages participation and mutual support.
Adaptability/Flexibility: Responds positively to changing business needs and responsibilities. Adapts approach and methods to achieve results; recovers quickly from setbacks and finds alternatives.
Commitment to Diversity: Recognizes the value of diversity and helps create environment that supports and embraces diversity.
Pay, Benefits, & Work Schedule
Salary: Dependent upon qualifications and experience
Working Conditions: Work is performed in an indoor office setting with frequent in-person interactions. It is essential to be able to remain at a desk/computer work station for prolonged periods of time, perform extensive data entry and other computer-related tasks and create/maintain filing systems for departmental records. Some evening or weekend work and/or occasional travel may be required.
Benefits : CWU offers a comprehensive benefits package including medical and dental insurance, retirement and optional savings plans, life and disability insurance, along with vacation and sick leave plans depending on employment classification. For additional information please visit: http://www.cwu.edu/hr/benefits-0
How To Apply
To apply for this position, you must complete the on-line application and attach:
A detailed cover letter clearly demonstrating how your education and experience: (a) meet the required (and, as applicable, preferred) qualifications, and (b) demonstrate the ability to perform the responsibilities as described by the posting;
Resume including work history, education, training; and
Contact information for three professional references.
Screening Begins: September 25, 2017
**Priority will be given to applications received by the screening date. Incomplete applications will not be considered.
Name: Alice Fulleton Title: Office Manager, Student Financial Services Email: Alice.Fulleton@cwu.edu Phone: (509) 963-3049 Website: Financial Aid
Please contact Human Resources at email@example.com or 509-963-1202 if you require technical assistance with the on-line application process.
Conditions of Employment
Prior to employment, final candidate(s) will be required to submit to a background check. All information obtained through background investigations will be strictly confidential and revealed only to those required to have access.
Located in historic Ellensburg, Washington, Central Washington University is a public four-year university. Home to over 10,000 students, Central has a commitment to hands-on learning and discovery, which takes students beyond the limits of the classroom and books. Central prepares students to become well-educated citizens who are ready for high-demand careers in the workforce and offers over 150 ...undergraduate majors as well as graduate studies programs and research. To prepare and enable students to succeed in a global economy, Central partners with over 30 colleges and universities around the world.CWU is an Affirmative Action/Equal Opportunity Employer/Title IX/Veteran/Disability Employer.