The mission of the College of Human Ecology is to improve lives by exploring and shaping human connections to natural, social, and built environments. Faculty, students, and staff explore the human dimensions of social and natural sciences, design, nutrition and health, public policy, society, family, community, and other realms-all in pursuit of knowledge to make the world a better place. Using Cornell's far-reaching extension network and the college's translational research methods, we deliver our findings directly to communities and families, ensuring that our work reaches those who need it most.
The College of Human Ecology is searching for a Computer Support Technician (IT Support Assistant IV). This individual will provide frontline desktop support. Support technologies that connect customers to business and commodity services. Work with service providers to correct functional issues. Work with customers to develop requirements for new technology needs. Process, purchase and deploy new customer-facing technology. Provide customer training on the use of technology. Maintain documentation for customer and technical support use. Assist customers with developing good computer skills and safe computing environments. Assist other team members in implementing and deploying new services.
Minimum 2 years' experience with information technology, instructional technology and/or telecommunications support, or equivalent combination of education and experience. Excellent communications skills and strong customer service orientation. Possess a demonstrated ability to work collaboratively in a team environment. Have strong time management and prioritization skills. Has the ability to translate technical requirements into training materials for non-technical recipients.
Bachelor's degree in computer science or related field. Has multiple Microsoft, Mac, or Linux system professional certification. Has experience with a variety of operating systems in a mixed-support system. Have experience developing solutions with a mix of in-house and contracted services. Has experience with technology support in higher education.
Essential Physical Requirements: Typically lifts 20 to 50 lbs
Visual: Close concentration
Hazards: Limited exposure
University Job Title:
IT Support Asst IV
Pay Rate Type:
Number of Openings:
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