Title: Sr. Director, Enterprise Systems Department: University Technology (UTech) Location: Crawford Hall
POSITION OBJECTIVE Serving as a key member of the senior leadership team of the University Technology (UTech) division, the senior director of Enterprise Systems assists in developing vision and strategy for IT infrastructure, enterprise architecture and application services which support the priorities of the university - research, educational excellence, and student success - as well as implementing the current university IT strategic plan, called [Re]Imagining IT, https://case.edu/utech/utsp/. The senior director will focus on strategic elements of the enterprise systems, keeping up with technology advancements, and guiding the university to take advantage of those creating efficiencies, effectiveness, and new directions. The senior director provides innovative vision, drives prioritization, budgeting and resource planning for Enterprise Systems operations in the UTech division in support of the mission of delivering world class IT solutions and services to the university community. This includes but is not limited to the university's enterprise architecture, applications (such as the ERP suite -- Financials, Grants, Human Capital Management, Student and the Data Lake/Warehouse), network and unified communications, identity management, server infrastructure and databases, data center and cloud initiatives. The senior director will be expected to manage complex issues within assigned area and more broadly across the division and university. The senior director will serve as a leader, a coach, and mentor to UTech employees. The senior director will interact with all levels of leadership across the university to assure alignment of technology solutions and services with the goals and priorities of the various campus management centers and organizations. Further, the senior director will serve as an executive engagement focal point across the university. The senior director will participate in broad, long-term planning for UTech and the university.
High-level strategy, vision, planning and delivery: Provide strategic vision and leadership, and strive for continual innovation and service excellence within assigned functional areas of UTech. Using an enterprise architecture framework and principles, apply existing, new, and emerging technologies to new and evolving business and operating models. Manage customer expectations and anticipate customer needs; continually review existing services and processes and design appropriate new services, anticipating rapid changes in information technology. Coordinate department activity with other directors to ensure open communications and effective overall operations. Collaborate with other members of the UTech senior leadership team to create visions and strategies, which further the goals, and objectives of the university. (30%)
Direction of Enterprise Systems: Develop the business and implementation plans for Enterprise Systems to deliver solutions that support the university technology strategic plan. Drive completion of all assigned goals and objectives, targeting on time and on budget completion. Utilize a strong understanding of common university systems and processes and translate this understanding into IT solutions and services, which enhance those systems and/or processes. Drive the prioritization, budgeting and resource planning of enterprise systems work to support university objectives and key initiatives. Drive reviews of critical/key enterprise programs and projects. Define and drive activities to achieve desired levels of productivity, cost, quality, and productivity for initiatives across the division. Ensure compliance with architectural design and divisional systems integration standards/guidelines. Prepare staffing plans, salary plans, manage investment/expense budgets, and other administrative tasks. Select and work with vendors and outside consultants to bring optimal solutions to the university. (50%)
Positive and Consistent Leadership: Serve as mentor for and provide professional support to leaders and staff in the UTech Division. Motivate team by creating a sense of purpose to meet the goals of the university through coaching and leading by example. Recruit, interview, hire and inspire full-time managers and staff. Identify and manage training and professional development needs of staff. (10%)
Forward Thinking: Maintain an understanding of IT and higher education trends in the market and develop plans that utilize these changing trends to further the priorities of the university using the operating models defined within enterprise architecture. Represent CWRU locally, nationally and internationally at meetings and conferences, in publications, etc. (9%)
NONESSENTIAL FUNCTIONS Perform other duties as assigned. (1%)
CONTACTS Department: Daily contact with the VP/CIO, AVP Finance, AVP Client Experience, other Senior Directors, CISO, IT Architect, to set priorities, strategize vision, set policy, troubleshoot issues, plan resources and integrate the activities of the division; daily contact with Network & Unified Communications Manager, Identify Management Manager, Cloud Services Director, Content Management Manager and Enterprise Applications Manager, and frequently with administrative support staff to supervise activities, set goals and priorities, assess progress, and drive projects. University: Regular contact with senior level administrators of various offices throughout central administration of the university and with various departments in the schools that are supported by Enterprise Systems to evaluate needs and priorities, educate on resources and solutions, set policy, establish priorities, communicate solutions. External: Regular contact with major vendors and contractors to consider options, negotiate contracts and monitor fulfillment. Students: Periodic interaction with graduate and undergraduate student employees to supervise activities and provide assignments; periodic interaction with students to gain insight into needs.
SUPERVISORY RESPONSIBILITY Coordinate efforts of 8-12 direct reports and a large professional staff in assigned area and/or cross-functional teams in support of initiatives. Provide mentoring, coaching and direction setting to team members.
QUALIFICATIONS Experience: 10 years of progressive experience in information technology to include demonstrable knowledge of IT infrastructure technologies, applications systems, mobile technologies, academic technologies, middleware, and collaboration technologies. Extensive experience (7 or more years) in the management of large, complex programs/projects preferred. Education: Bachelor's degree in computer science, engineering, or related field. Advanced certifications are a plus.
Expertise in information technology trends, products, solutions and industry, especially within the context of Higher Education. Superior understanding of how technology aligns to business strategies and initiatives. Strong knowledge of higher education IT practices and operations.
Sophisticated, high-level strategic thinking skills: Ability to analyze and synthesize information in a concise manner and to make recommendations on strategies. Demonstrated ability to use professional management or technical concepts to solve complex problems and oversee key projects in creative and effective ways. Ability to work in a fast-paced environment while overseeing multiple priorities. Demonstrate an understanding of both the internal and external elements that affect the organization. Ability to look at situations from multiple perspectives, break problems into component parts, and look for underlying causes and think through the consequences of different courses of action. Ability to use discretion and maintain confidentiality
Resource Planning expertise: Strong knowledge of budget management practices, resource management and strategic sourcing.
Strong communication skills serving many types of interactions and audiences: Executive level presentation skills with ability to communicate complex material clearly. Ability to ensure that the intended message is clear and readily understood by multiple audiences. Demonstrated excellent facilitation and negotiating skills. Ability to effectively influence others to achieve understanding, acceptance and commitment to act in support of ideas. Actively promote and solicit support for initiatives. Ability to describe the vision and values in compelling terms to develop understanding and promote acceptance/commitment among staff and stakeholders.
Ability to manage a mix of enterprise level, custom-developed, third-party software solutions and integrations with an expert knowledge in the software development lifecycle, including data and business analysis. Knowledge of multiple development and project management methodologies, including agile,lean development, rapid application development, etc.
Experience developing and supporting an enterprise resource management system such as PeopleSoft or Banner. Familiarity with web technologies including mobile applications.
Ability to manage mix of platform technologies including software as a service, infrastructure as a service and platform as a service. Familiarity with Windows and Linux operating systems including VMWare. Familiarity with databases such as Oracle and SQLServer.
Knowledge of networking concepts and unified communications.
Knowledge of service management concepts, such as ITIL, and development and project management productivity concepts. Familiarity with Enterprise Architecture. Knowledge of educational data standards and regulations.Knowledge of Identity and Access Management systems
Ability to form and nurture strong, productive and positive relationships: Strong partnering and consensus building skills. Utilize an understanding of audience perspectives and interests, successfully selecting and employing a variety of methods, tools, and resources to identify, reach and educate potential partners and/or supporters. Ability to respond to difficult, stressful or sensitive interpersonal situations in ways that reduce or minimize potential conflict and maintain good working relationships among internal and external customers. Ability to develop relationships and use them to strengthen internal and external organizational support. Develop and maintain cooperative working relationships (inside and outside the organization) vertically (with peers and colleagues) and horizontally (with subordinates and managers/leaders) to establish strategic networks. Recognize and appreciate the impact of emotions on situations and plan and respond accordingly. Interact well with others in a manner that is straightforward, respectful and inclusive.
Superlative leadership and facilitator skills: Build credibility as a leader by demonstrating personal commitment and sharing information. Ability to actively plan for the development of all employees within the division that will strengthen current and future capabilities and enable them to contribute fully. Can model and maintain the values of candor, openness and inclusiveness despite internal and external pressures. Facilitate team strengthening through the problem-solving and creative-thinking processes that lead to the development and implementation of new approaches, systems, structures, and methods. Establish structures and processes to plan and manage the orderly implementation of change. Ability to effectively manage and guide team efforts. This includes providing appropriate level of feedback concerning team progress. Demonstrated excellent mentorship, leadership, skills.
Strong, relentless work ethic: Ability to be flexible in order to meet the constant changing scope and needs of the department, division, university and customers being served. Ability to work with ambiguity. Ability to optimize the use of time and resources to achieve the desired results. Effectively plan and organize work to minimize crises. Results oriented.
WORKING CONDITIONS Professional office setting. Travel between various locations on campus may be required. Travel to meetings, conferences, etc. off campus may be required. The employee may be required to attend meetings/functions outside normal working hours including weekends. The employee may be required to carry a cell phone, during and after normal work hours, including weekends to attend to after-hours emergencies. The position requires typing on a computer keyboard and using a computer mouse and a printer.
DIVERSITY STATEMENT In employment, as in education, Case Western Reserve University is committed to Equal Opportunity and Diversity. Women, veterans, members of underrepresented minority groups, and individuals with disabilities are encouraged to apply.
REASONABLE ACCOMMODATIONS Case Western Reserve University provides reasonable accommodations to applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Inclusion, Diversity and Equal Opportunity at 216-368- 8877 to request a reasonable accommodation. Determinations as to granting reasonable accommodations for any applicant will be made on a case-by- case basis.
NOTE CWRU offers a flexible benefits package including tuition waiver for employees and dependents; Respond in confidence, including salary history : CASE WESTERN RESERVE UNIVERSITY, Human Resources Job Code #6147 apply to: jobs.case.edu.