Job Requisition Number: 23860. STUDENT AFFAIRS OVERVIEW: The Division of Student Affairs at UC Berkeley is the gateway to all aspects of the student experience. From recruiting and enrolling; to feeding and housing; to leadership and development opportunities — we put Berkeley’s students first. We pride ourselves on our culture of care and the services we provide to students throughout their university journey. Our commitment to access, service, and engagement is helping to shape the lives of tomorrow’s leaders. To learn more about the culture of UC Berkeley Student Affairs, please visit http://sa.berkeley.edu/gobig/staff
For more information about the Division, please visit http://sa.berkeley.edu/we-are-student-affairs
BUSINESS OPERATIONS DEPARTMENTAL OVERVIEW: Our mission is “We Serve those that Serve Students” and we embody this mission by providing administrative services that benefit our clients so they can spend their time in direct service to students. We provide an extensive array of services including procurement, cashiering, accounts receivable/payable, event and travel management, facility services, safety, workstation ergonomics, imaging and mail services, project management and workforce planning for more than 3,381 employees. For more information about Business Operations, please visit http://sa.berkeley.edu/busops
We are looking for a dynamic team member who embodies our aspirational culture to join a great workplace where staff trust the people they work with, take pride in what they do, and feel a sense of community in support of the student experience.
OVERVIEW: Under the supervision of the Operations Supervisor, the Imaging Lead is responsible for high volume scanning, linking and indexing documents to maintain quality assurance and compliance. The position is also responsible for the daily operation of Student Affairs mailing and shipping services in two staff-facing locations. In both of these areas the incumbent supervises work-study students who provide administrative support.
This position is responsible for the daily operation of the Student Affairs document imaging center whose primary focus is high volume transactions that involve scanning, linking, and indexing. With 70,000+ undergraduate paper documents received annually. Our Imaging Lead is not only serving the Campus Admissions, Financial Aid, Registrar Offices but also making sure that our students have a smooth experience by assuring that they can view their Admissions and Financial documents electronically. The successful candidate will be the Imaging team’s functional subject matter expert who not only serves on a technical project team representing systems that interact with student data, but also ensures that the team adheres to federal, state, and departmental quality control standards and procedures. This position has oversight for student staff and limited staff who support imaging.
In addition to document imaging, the incumbent is responsible for the daily operation of Student Affairs mail and small parcel shipping services, including the supervision of the work-study students who support this area. This involves opening and sorting of incoming external and interdepartmental mail, managing the delivery and pick up of documents and receiving and packing shipments of supplies and publications.
•Receive, authenticate, prepare, scan, link and index documents and correspondence using our imaging system within the guidelines specified. •Complete quality checks on scanned documents to ensure forms are scanned accurately. •Participate in continuous quality improvement and control activities. •Represent the department on technical teams. •Stays on top of and handles issues and concerns regarding imaging and workflow. •Leads mail and shipping services. •Hire, lead, train and mentor student staff in imaging and mail services.•1-2-years of document scanning/imaging experience and/or at least one-year clerical experience in a professional office environment which demonstrates the skills, aptitude and abilities to perform the duties of this position. •Strong analytical, problem-solving and organizational skills. •Ability to define problems and draw valid conclusions. •Ability to interpret instructions, gain knowledge and take initiative. •Ability to prioritize and complete work within specified timeframes. •Excellent written and oral communication skills in English. •Proven experience managing competing priorities, quickly evaluating complex issues, identifying and communicating multiple options regarding project milestones and deliverables. •Demonstrated ability to manage conflict, encourage collaboration, and effectively communicate with student, staff, faculty and vendors. •Necessary skills to work under pressure of multiple deadlines in a stressful environment. •Strong political acumen, uses discretion and maintains confidentiality. •Ability to maintain a positive work environment while making sure that guidelines are being followed and deadlines adhered. •Computer literate, demonstrated proficiency in Microsoft Office applications, Google Docs and adept at learning new technologies. •Ability to lift and move boxes up to 50 pounds. •Ability to sit at a computer for prolonged periods of time.
The University of California was chartered in 1868 and its flagship campus - envisioned as a "City of Learning" - was established at Berkeley, on San Francisco Bay. Today the world's premier public university and a wellspring of innovation, UC Berkeley occupies a 1,232 acre campus with a sylvan 178-acre central core. From this home its academic community makes key contributions to the economic and social well-being of the Bay Area, California, and the nation.