A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
We are actively seeking a detail oriented administrative professional who will provide exceptional customer service and work collaboratively with the faculty and staff of the Department of Dermatology. We welcome applicants from diverse backgrounds who share our dedication for developing creative solutions and process improvements.
The Transactional Processing Associate will be responsible for: ensuring highly accurate data tracking and data entry; gathering data and prepping documents/reports; ensuring timely communication to all stakeholders; and, for providing customer service in an efficient and timely manner. Quick turnaround on workflow, accuracy, and confidentiality are essential. This position will be expected to be reasonably knowledgeable about UM policies and procedures and Department of Dermatology policies and procedures, but is not tasked with approving requests or interpreting policy applications.
Job duties include, but are not limited to:
Track, respond, process inquiries, data needs, and ad hoc requests from internal department stakeholders on a variety of transactional requests. Including submitting and tracking ARS web requests. Get necessary approvals and complete associated tasks and provide timely communication.
Digital and physical record keeping. As appropriate, prepare/organize/label/route/file documents for processing/approval/archive, resulting in confidential, accurate, timely, and efficient results that meet departmental needs.
Maintain records, prepare forms, verify information, and resolve routine problems. Compile and create logs as necessary for relevant tracking and metrics.
Monitor various calendars/deadlines and maintain reminders.
Enter data into Immigration Intake System.
Update employee records and job-related changes on a mass and individual basis as needed.
Gather information for job postings/transfers/retirements/terminations/promotions/reclassifications. Ensure coordination of associated processes including access to systems/drives, email groups, keys.
Provide timely communication with Finance Staff and timely communication to Derm Communications group on employee newsletter.
Draft requests via Mpathways (PAR) for processing.
Serve as PCard Delegate, compile receipts, attach to report.
Create Purchase Orders and Non-Purchase Orders.
Process Tuition Reimbursement requests.
Compliance and Quality Improvement
Maintain knowledge of and adhere to University of Michigan policies and procedures.
Assist with the development of forms, policies, and procedures.
Responsible for researching issues that arise and escalating each accordingly based on defined criteria. Identify and handle critical requests of special circumstances quickly and accurately, communicating problems and barriers to supervisor.
Assist in evaluation of systems for process improvement.
Proactively seek and implement ways to make tasks more efficient and effective.
Provide backup administrative/financial support.
May be responsible for phases of projects, or for small projects.
Additional duties as assigned.
Bachelor’s degree and 1+ years’ experience, or equivalent combination of education and experience. The successful candidate must be highly responsible, and have an extremely high level of attention to detail, while remaining flexible to incoming/changing requests, as well as having an extremely high level of integrity. Demonstrated ability to exercise considerable respect, discretion, and initiative in working with matters of a sensitive and confidential nature. Excellent written and verbal communication, and the ability to interact effectively with a diverse faculty and staff. Ability to utilize data management systems, tracking/logging systems, manipulate spreadsheets, and utilize information technology. Willingness to deliver excellent customer service. Proficient in Microsoft Office, willing to learn and adapt to new technology. Ability to work independently.
Experience in a professional office setting, requiring confidentiality, timeliness, organization, and precision.
Familiarity with administrative processes, procedures, and systems at the University of Michigan.
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act.
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.
The University of Michigan is an equal opportunity/affirmative action employer.
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For..." survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.