This position coordinates and supports the office and patient care activities of the Physical Therapy West Clinic, Laurel PT and Red Lodge Physical Therapy Services. This position requires the ability to manage multiple tasks and provide organizational, clerical and patient care support to all outreach PT services including traveling to clinics on a routine basis.
Essential Duties and Responsibilities
Performs routine equipment and environmental safety inspections and takes appropriate action.
Maintains all required forms and updates when needed.
Reviews, prioritizes, and distributes all interoffice and external mail and faxes.
Takes the initiative to respond to routine correspondence when appropriate.
Maintains educational materials for patients.
Monitors clinical and office supplies and orders as needed.
Monitors building and site maintenance, takes necessary actions to correct any deficiencies, including pool.
Helps to create effective marketing materials for all services.
Acts as a resource to entire team to help create the optimal experience for the patients.
Performs routine department clean up including reception area, gym, treatment rooms, changing areas, and pool room.
Maintains appropriate linen supply for all PT Clinics.
Acts as the Safety Liaison for all clinics and works to maintain constant state of readiness for all possible state and JC surveys.
Greets patients, visitors and staff; answers telephones, screens and follows up with needed action.
Ensures that the reception area at PT West is staffed appropriately to meet all needs.
Utilizes scheduling system to set up initial/return appointments ensuring accuracy.
Uses Cadence and EPIC system to schedule and bill for PT West, Laurel PT and Red Lodge PT.
Arranges and coordinates meetings for therapists as requested.
Obtains signed consent, physician prescriptions, and insurance information.
Registers patients by obtaining the necessary information and accurately enters it into the SVH computer system for billing.
Collects co-payments and fees when appropriate.
Assists patients with billing and payment concerns.
Establishes, maintains and monitors accurate record keeping; developing easy to access filing systems
Prepares medical record for therapist use.
Follows up on projects, phone calls, and correspondence in a timely manner.
Helps set up, performs and documents chart audits for accuracy, completeness and quality.
Scans all discharged patient charts into EMR.
Prepares charge tickets and acquires all therapist charge information each day and accurately inputs into the SVH computer system.
Obtains and enters all charges from Red Lodge PT, Laurel PT and PT West including diagnostic and G Code information and reconciles charges daily.
Collects all productivity data and enters into excel report daily and keeps monthly report as well.
Works with coders and billers to supply all needed additional information to facilitate optimal reimbursement dollars.
Greets, escorts, and prepares patients for evaluations and treatments; recognizing and responding appropriately to medical emergencies.
Assists therapist as directed in implementing treatment programs according to the patientâ??s plan of care, and functional goals.
Prepares correct supplies and equipment for therapy activities and procedures and cleans up at end of each treatment session.
Performs pool maintenance, temperature and chemical checks on a daily basis.
Minimum of two years of experience working in a healthcare or provider office setting.
Typeâ??s minimum of 60 WPM with 95% accuracy.
Knowledge and correct utilization of grammar, spelling and punctuation.
Knowledge of medical terminology and word processing systems.
Current BLS certification or successful completion within 3 months of hire.
Current MT Driverâ??s license, proof of insurability and ability to show proof of clean driving record upon request
Knowledge of computer software programs Microsoft Office, Excel and Database Systems.
Ability to communicate effectively and diplomatically within a multi-functional team
Strong organizational skills and attention to detail
Ability to successfully function in a fast paced, service oriented environment
SCL Health is a faith-based, nonprofit healthcare organization that operates eight hospitals, four safety net clinics, one children’s mental health center and more than 190 ambulatory service centers in three states – Colorado, Kansas and Montana. The health system includes 15,000 full-time associates and more than 500 employed providers.