Teamwork. Integrity. Excellence. We are Aspire. Voted as one of the ‘Best and Brightest Companies to work for in the nation, in 2015, 2016 and 2017 we know that Together, We’re Better!
Aspire was founded in 1960 and is recognized as a leader in providing bold, pioneering, and uncompromising services to kids and adults with developmental disabilities, their families and the community through our four enterprises: Aspire Kids, Aspire Living, Aspire Careers and Aspire CoffeeWorks.
We are one of the most innovative human service non-profits in the Midwest, with an incredibly talented and dedicated team of more than 200 that serves more than 1,000 children, adults each year, and that number is growing fast! Having a strong reputation for nationally recognized, innovative programs, Aspire was featured on the TODAY show as “a local not-for-profit doing amazing things”.
Position Summary: Provide direct supervision to the Life Consultant team to assure that adults with intellectual and other developmental disabilities, their family and friends, Aspire team members and other members of the Community Support Teams (CST), ensure all aspects of each individual’s program are developed, implemented, coordinated, and monitored to meet quality expectations and regulatory requirements. Monitor direction of the Life Consultant Team in order to have seamless service delivery that results in positive outcomes for the person with the highest level of proactive customer service.
Person Centered Plan (PCP) duties:
Remains current with DHS rules and regulations and other guidelines pertaining to Person Centered Plans and service provisions.
Monitors individual status/progress, goal tracking and other reporting forms pertaining to participants to ensure proper data collection and ensures systems for reporting are up to date and improvements are initiated as necessary.
Conducts In-services for Life Consultants and teams for implementation of services
Communicate concerns to interdisciplinary team members who need to know in order to support individuals.
Maintain familiarity with individualized programs. Attend and contribute to Behavior Enrichment Committee. Participate in IDTs as necessary.
Advocate for each participant to ensure each is treated with dignity and respect.
Participate in Human Rights Committee and Incident Report Committee.
Monitors compliance with each participant’s safety, health and wellness, and human rights.
Provide training as directed:
Support supervisor with QIDP trainings and on boarding new Life Consultants.
Remain current with trends in the field of intellectual/developmental disabilities through participation in professional development activities. Maintain all agency-required training and annual QIDP certification through a minimum of 12 CEU hours, as required by Illinois Department of Human Services.
Conduct training for Life Consultants as needed to develop a better understanding of participants’ plans, interventions, relationship building, customer service, policies, skills, and professional development.
Ensure training is developed for new activities in social and interpersonal skills for participants as needed.
Maintain a consistent and professional line of communication as the manager between guardians and/or family, Aspire’s staff, other Enterprises, Supervisors, Medical Professionals and Governmental Agencies.
Monitor moneys from participants' bank accounts and approve financial requests. Ensure all documentation is completed and forwarded on for participant’s financial support by the Life Consultants.
Assure all medical information is communicated to appropriate members and report status updates to supervisor.
Oversee the integrity and compliance of the participant’s paper and electronic file. Monitor that the participant’s file is up to date and organized at all times.
Communicate regularly with Operations Manager and Clinical Manager to provide services and support to each person in accordance with each person’s Personal Plan, Behavior Strategies and Health, Wellness and Safety.
Oversee medical appointments and communication of medical needs.
Actively participate in and/or facilitate all assigned meetings, and effectively communicate within the appropriate timeframe all necessary information to the proper team members, departments, and others who need to know in a professional and friendly manner. This includes facilitating Life Consultant Team meetings.
Attend and actively participate in supervision with Associate Director keeping them informed of needed information.
Provide on-call coverage for the Community Living Department as needed.
Make recommendations, assist, and lead with changes in the development and delivery of new and/or existing policies, procedures, services, etc., to optimize quality assurance, reduce department deficits, and maintain the integrity of the department and Aspire.
Monitor implementation of each participant’s plan by:
Visiting participants where they live and work on a weekly basis.
Educating and communicating the vision to Life Consultants in order to ensure programs are implemented in compliance with clients’ plans
Ensuring Life Consultants are maintaining a minimum of weekly home visits per Aspire’s policy, accrediting and licensing agencies’ rules and regulations;
Reviewing files and systems for completion, quality and compliance.
Monitor communication between participants’ families, program staff and clinical service providers regularly to ensure effective cross-team cooperation and organizational boundaries;
Coordinate special meetings and staffing as needed, or at the request of any party to ensure all services are delivered and/ or provide resources and instruction for Life Consultants to facilitate as needed.
Review all home checks through receipt of Maintenance and Cleanliness checks.
Develop and/or complete special projects as assigned by supervisor.
Complete other duties as assigned by supervisor.
Participate in the Intake process for new admissions and provide status updates and reports of occupancy of program.
Maintain records of quality of services and report to QA quarterly or as needed.
Participate in surveys/ reviews and implement recommended changes per results.
Bachelor’s degree, Masters preferred in related field plus 5 year experience working directly with people with developmental disabilities,
2 years Supervisory experience in the field.
QIDP Illinois state certified plus two years of experience passed the QIDP or 10 years in Advocacy role.
Ability to become a QIDP trainer.
Valid Driver’s License with good driving record.
Excellent oral and written communication skills; ability to write reports and routine business correspondence.
Ability to effectively present information and respond to questions from families, employees, peers, and the general public.
Ability to assess DSP and Life Consultants’ performance according to best practice standards and provide feedback.
Working knowledge of PC operations and software.
Knowledge of the methods and practices of sound records management; ability to prepare and maintain records.
Ability to maintain confidential information.
Ability to read, analyze, and interpret general business periodicals, professional documents, technical procedures, and regulations.
Ability to deal tactfully and courteously with employees at all levels, families, and the general public.
Ability to be on- call and respond as needed.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.
While performing the duties of this position, the employee is regularly required to use hands to finger, handle, or feel; bend or stoop; reach with hands and arms; talk, hear, and observe.
Some work requires heavy physical exertion and may include lifting up to 75 pounds.
Duties are performed primarily in the program area, agency office, and the community. Work areas are restricted to non-smoking.
The psychological demands described here are representative of those that must be met by an employee to successful perform the essential functions of this job.
Ability to maintain pleasant working relationships with all customers and stakeholders.
Ability to interact positively with individuals who are verbally/physically aggressive.
Ability to perform multiple tasks simultaneously and prioritize work.
Teamwork. Integrity. Excellence. We are Aspire. Voted as one of the ‘Best and Brightest Companies to work for in the nation, in 2015 and in 2016, we know that Together, We’re Better!
Aspire was founded in 1960 and is recognized as a leader in providing bold, pioneering, and uncompromising services to kids and adults with developmental disabilities, their families and the community through ou...r four enterprises: Aspire Kids, Aspire Living, Aspire Careers and Aspire CoffeeWorks. We are one of the most innovative human service non-profits in the Midwest with an incredibly talented and dedicated team of more than 200 that serves nearly 1,000 kids and adults every year.