Job Summary:The Triage Nurse will work closely with the providers of Grayling Physician Network utilizing approved protocols to coordinate care for patients and provide appropriate guidance to patients utilizing the approved protocols. The Triage Nurse is under the direct supervision of the clinic Office Manager and has a dotted line reporting relationship to the Network Clinical Manager.
Minimum Requirements:Licensed RN; 1-2 years of experience in a physician office preferred;Working knowledge of triage processes preferred. BLS/CPR within 6 months of hire.
Strong communication, assessment, and analytical skills and a strong customer service commitment.Ability to perform at a high level of effectiveness with attention to detail and documentation.Supports organizational mission, vision, and values. Customer service standards and behaviors: all customers are treated professionally, courteously, respectfully, and with dignity.
Interview patient and/or family in person or over the telephone to obtain required history and accurate assessment. Responsible for screening patient concerns/complaints.
Utilize accepted protocols to guide patient care and/or concerns in an efficient manner. Makes accurate patient assessment and direct patient to appropriate level of care when needed based on approved triage protocol guidelines.
Document assessments, advice given, and plan of care in patient chart. Chart concisely, descriptively, and legibly and include patient's response.
Coordinate care with providers for patients needing to be seen for acute concerns. This includes anticipating the needs of the provider when coordinating patient care. Appropriately schedule patients for needed appointments with providers.
Provides patient information to the provider and draws attention to significant abnormals.
Provide guidance to clinical staff as needed regarding the triage process.
Partners with Hospital Case Managers to facilitate appropriate and timely follow-up appointments for discharged inpatients with Primary Care Providers.
Partners with Emergency Department Case Manager or RNs to facilitate appropriate and timely follow-up appointments for discharged Emergency Department patients with Primary Care Providers.
Manage patient requests for Medication Refills based upon approved Medication Refill protocols. Work with providers for timely medication refill requests that fall outside of the approved refill guidelines. Obtain Prior Authorizations for medications as needed.
Coordinate and partner with providers and pharmacy to time multiple medication refills.
Facilitate Medication Reconciliation processes between pharmacy and Primary Care Providers for Grayling Physician Network Emergency Department or inpatient patients upon pharmacy request.
Possesses good crisis intervention skills
Initiates and accomplishes work activities independently
Maintains professional standards by actively participating in continuing education activities, quality management activities, and in-services related to area of practice and age of patient population
Participate in continuous improvement initiatives and pilot projects related to the Triage process
Follows the ANA Standards of Professional Performance (2010):
Quality of Practice – systematically enhances the quality and effectiveness of nursing practice
Education – attains knowledge and competency that reflects current nursing practice.Embrace change and lifelong learning, taking personal accountability to seek out experiences that reflect current practice in order to maintain skills and competence in clinical practice and role performance.
Professional Practice Evaluation – evaluates one's own nursing practice in relation to professional practice standards and guidelines, relevant statutes, rules, and regulations.Seek and incorporate feedback concerning improvement in one's own practice.
Collegiality – interacts with and contributes to the professional development of peers and colleagues.
Ethics – integrates ethical provision in all areas of practice
Research – integrates research findings into practice
Resource Utilization – considers factors related to safety, effectiveness, cost and impact on practice in the planning and delivery of nursing services
Leadership – provides leadership in the professional practice setting and the profession.Support and participate in nursing shared governance and interdisciplinary decision-making.
Environmental Health – practices in an environmentally safe and healthy manner.
17.Carries out the Mission and Values of Munson Healthcare Grayling Hospital Guiding Behaviors, and passionately contributes to the overall success of the organization.
18.Practices within the legal scope of a RN as outlined by the state of Michigan and delivers competent care consistent with standards/policies, laws, regulators/accreditation/certifying organizations.
19.Abides by the Provision of the Code of Ethics for Nurses (ANA, 2010).
20.Proficiently uses applicable technology and software to:
a.Support and document nursing activities and patient care; and
b.Access other work-related applications necessary to be an engaged and active associate of the organization, such as company email, HealthStream modules, employee engagement surveys, benefit and compensation information, and policies and procedures, etc.