SUMMARY Lead the property team in meeting the client’s objectives while overseeing the management, operations, specialty leasing, marketing and financial aspects of a shopping center.
This position calls for an assertive, professional leader with strong management skills and the ability to work collaboratively with on-site personnel, corporate JLL employees and client representatives. Other important factors for success include identifying and deploying best practices, as well as the ability to manage and perform to the best interest of JLL and the client.
MANAGEMENT, OPERATIONS, AND MARKETING * Maintain safety, cleanliness and integrity of all areas of buildings, systems and equipment for all property users * Prepare team to respond in emergency and crisis situations * Have thorough knowledge of area market including all competitive properties and area demographics * Maintain an appropriate level of involvement in community affairs representing both the property’s interest and the interest of JLL * Enforce all tenant lease requirements * Manage the activities of the property’s marketing manager in conjunction with the regional marketing manager * Establish an effective working relationship with all department store managers and other key merchants, including specialty tenants to understand and drive sales
LEASING * Work in conjunction with property’s leasing agent to execute new and renewal leases to meet or exceed client objectives * Direct activities of specialty leasing function to optimize temporary tenant and cart occupancy to maximize property revenue * Maintain an effective working relationship with the property’s leasing specialist to ensure budgeted leasing activity occurs * Negotiate all tenant rent reduction or termination requests the property’s leasing agent to ensure budgeted leasing activity occurs
ACCOUNTING * Develop and implement an annual business plan to achieve budgeted net operating income for property * Manage property’s capital expenditures to budgeted levels * Direct the preparation and implementation of all annual financial reports including the annual budget, management plan, marketing plan, marketing budget, and annual report * Direct the preparation and submission to asset manager of all monthly/quarterly financial reports, forecasts and sales reports * Monitor the collections of all rents and execute appropriate collection process
CLIENT RELATIONSHIP * Establish and maintain an effective working relationship with the property’s asset manager * Function as primary point of contact to asset manager for all issues relating to the property * Interact frequently with property’s regional managers and leasing team to ensure consistent high quality interaction with asset management firm * Formally communicate as appropriate with asset manager to inform him/her of activities at the property to enhance his/her opinion of the quality of management services delivered by JLL
EMPLOYEE MANAGEMENT * Direct and supervise the activities of all property employees * Develop a personnel action plan for each direct report to identify opportunities for further career development. Ensure that all supervisory employees do the same for their direct reports * Provide regular feedback to employees via annual performance objectives, mid-year reviews, annual reviews, and other communication mechanisms * Coordinate appropriate training for property personnel * Establish course of action for team to accomplish goals and evaluate results
EDUCATION AND EXPERIENCE * Bachelor’s Degree * Degree in business, preferred * 5 – 10 years of experience in retail property management
CERTIFICATIONS AND LICENSES * Real Estate License
KNOWLEDGE, SKILLS, AND ABILITIES * Excellent verbal and written communication skills * Demonstrate leadership and professionalism * Ability to problem solve and provide actionable and positive feedback * Ability to work both independently and within a team environment * Ability to work collaboratively with cross-functional groups * Flexible and able to work in a fast-paced environment * Competency using Microsoft Office, navigating the internet, general use of personal computer
About JLL JLL (NYSE: JLL) is a leading professional services firm that specializes in real estate and investment management. A Fortune 500 company, JLL helps real estate owners, occupiers and investors achieve their business ambitions. In 2016, JLL had revenue of $6.8 billion and fee revenue of $5.8 billion and, on behalf of clients, managed 4.4 billion square feet, or 409 million square meters, and completed sales acquisitions and finance transactions of approximately $136 billion. At the end of the first quarter of 2017, JLL had nearly 300 corporate offices, operations in over 80 countries and a global workforce of more than 78,000. As of March 31, 2017, LaSalle Investment Management had $58.0 billion of real estate under asset management. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit www.jll.com. JLL is focused on winning in the marketplace and being the industry leader, executing bett er than anyone else and innovating to create great products and services. We operate in an atmosphere of excellence, integrity, respect and trust. We bring a sense of teamwork, inclusion and diversity in everything we pursue. Our clients see the results as we address their needs, solve their problems and bring new ideas. As a distinguished market leader, we offer challenging career opportunities in an exciting environment. Our future success as a firm depends on our ability to attract, develop and retain the very best people in the business. Our values define who we are, underscore our commitment to clients and provide direction for everything we do. Our unique culture has been recognized by industry experts and our peers.
We are: * A “best company to work for’ in multiple locations around the globe, including Chicago, San Francisco, London, Ireland, Shanghai and Hong Kong * World’s Most Ethical Companies from Ethisphere Institute for seven consecutive years * America’s 100 Most Trustworthy Companies from Forbes Magazine * #1 Top Corporate Real Estate Firm 2013 from Watkins Research Group, Inc. for six consecutive years This partial list of awards demonstrates our record of achievement and our commitment to fostering an award-winning culture.
For further information, visit www.jll.com. Information Security Statement Employees are expected, at all times, to perform their responsibilities in accordance with the JLL Code of Business Ethics and the firm’s corporate policies. Employees granted access to the firm’s information technology are expected to follow the firm’s guidance designed to promote best practices for information security, data privacy and the appropriate use of technology systems.
JLL is committed to developing and maintaining a diverse workforce, and strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship. Please visit www.JLL.com for additional information on JLL’s commitment to equal opportunity.