The Database Coordinator (Coordinator) oversees the Alliance’s Constituent Record Management (CRM) database systems, administers all database-related projects, and ensures the integrity of the data on our systems. S/He supports all staff through leveraging our data to achieve our strategic goals and trains staff to be competent users of our database system(s). The Alliance uses Salesforce and other applications to manage the organization’s database of more than 50,000 constituents that are the foundation of support for all program and fundraising efforts.
The Coordinator reports to the Vice President of Development, and works closely with members of the Development Team, the Communications & Engagement Team, and program staff.
The Alliance for the Great Lakes sets a protection agenda for the Great Lakes, a resource of global significance and the world’s largest source of surface freshwater. The Alliance seeks to protect the Great Lakes from their greatest threats, build a resilient future for communities and instill the value of clean water throughout the region. The Alliance is a four-star Charity Navigator organization. Learn more about the Alliance at www.greatlakes.org.
The Database Coordinator is a member of the 4-member Development Team which includes staff dedicated to building and maintaining positive relationships, internally and externally, with those who express interest in and passion for protecting and restoring the Great Lakes. The Team is responsible for raising unrestricted dollars, including the Annual Fund, to support strategic program advancements each year. The team also collaborates with program staff to raise restricted funds that sustain and expand programming.
The Coordinator works with all staff members and affiliates. S/he works with the office manager and accountant to provide financial reports of gifts. S/he works with constituents through email, mail and the phone regarding database changes.
Oversee all data management projects including adding/deleting/merging records, integrating data across multiple platforms, performing routine database maintenance/upgrades and using existing data to achieve strategic goals. The Alliance uses Salesforce NPSP along with Campaign Monitor, Phone 2 Action, Soapbox, and Drawloop to manage its data.
Ensure data integrity through the development and implementation of policies, procedures, and controls
Enter and acknowledge data, including but not limited to financial and in-kind gifts and Adopt-a-Beach data, into the database, ensuring accurate coding and tracking. Responsible for following up with donors if additional gift information/clarification is needed.
Responsible for producing and sending all acknowledgement letters, working with other development staff to personalize as appropriate, and recording/storing letters according to the Gift Entry & Acknowledgement Process document.
Advise on and support marketing, communications, and fundraising staff on leveraging existing data to achieve long-term fundraising, advocacy, stewardship and education goals.
Develop metrics and reports to measure success for fundraising and communications efforts.
Support moves management process through identifying new and upgraded donors as well as prospects to help inform a personalized cultivation/stewardship plan.
Train staff, affiliates, and occasionally volunteers, to use databases, reporting tools, work management systems, and to conduct stewardship constituent data entry as needed.
Solid understanding of databases and information integration within and between database systems, as it relates to nonprofit fundraising work
Strong communication skills
Self-driven to meet deadlines without prompting, and committed to teamwork structure
Impeccable attention to detail and ability to manage multiple projects, establish workload priorities
Solid interpersonal skills; can facilitate a team process while working collaboratively with various stakeholders
Ability to manage projects from concept through execution with close attention to detail and ability to meet deadlines
Goal oriented and driven to measure and evaluate effectiveness and adjust strategies as data and external events warrant
Ability to encourage integration and teamwork among staff and volunteers of varying expertise and located in different offices.
Ability to integrate with teams and motivate and train peers teams to achieve a common goal
Attraction to mission-driven public interest work, often with resource limitations that require resourcefulness in leveraging assistance from pro bono experts and volunteers
Understands standard campaign elements and donor database(s), tracking, metrics, analysis
Proficient in Microsoft Word and Excel; experience with Salesforce or other similar database system required
Bachelor’s degree preferred
This position is full-time and consistent with Alliance employment policy. Salary to be commensurate with experience.
Excellent benefits, including health, vacation and retirement plan, are included.
This position is located in Chicago, IL.
Please e-mail a cover letter, resume, references and writing sample to: firstname.lastname@example.org.
Include job title in the subject line.
Applications will be accepted until September 30, 2017 or until the position is filled, whichever is earlier. Materials should be compatible with Microsoft Word or Adobe Acrobat. Applicants will receive confirmation of receipt of their materials and further guidance and updates about the hiring process by e-mail, with interviews provided for finalists. No phone inquiries please.
The Alliance for the Great Lakes is an Equal Opportunity Employer. The search process will reinforce the Alliance’s belief that achieving diversity requires an enduring commitment to inclusion that must find full expression in our organizational culture, values, norms, and behaviors.
The Alliance’s vision is a healthy Great Lakes for all people and wildlife, forever. Its mission is to conserve ...and restore the world's largest freshwater resource using policy, education and local efforts, ensuring a healthy Great Lakes and clean water for generations of people and wildlife. For more information about the Alliance’s programs and work, please visit us online at www.greatlakes.org.