Under the direct supervision of the Assistant Director, the incumbent is responsible for assisting in the processing of federal and private student loans. The position involves extensive interaction with government agencies and working with batch files that are exchanged with those agencies. This position also includes the general duties of a financial aid counselor, including advising students and parents on application procedures and eligibility, reviewing application documents and working with federal and state agencies in the delivery of aid to students.
MAJOR DUTIES AND RESPONSIBILITIES:
Helps coordinate processing in the Federal Direct Loan program and private loan program. This involves a great deal of detail work, including working exception reports and looking up and correcting data on government web sites.
Serves as a subject area resource on student loans to assist students and fellow staff members.
Provides customer service and counseling to students and parents via telephone or in-person regarding financial aid programs and sources of tuition financing with a special emphasis loan programs. Reviews student accounts with families and ensure aid has posted properly to account.
Prepare and communicate financial aid packages to students through mail and/or electronic notification. Prepare financial aid paperwork for student loans and scholarships. Contact students and families to provide information such as income tax information, referral letters, and verification worksheets to complete student files for edit and verification purposes.
Perform other related duties as assigned.
Bachelor’s degree required.
Experience working in a financial aid office preferred.
Knowledge of automated financial aid systems strongly preferred, including COD, NSLDS, FAA Access and CPS.
Experience working with the Banner student information system strongly preferred.
Excellent interpersonal, oral and written communication skills.
Demonstrated ability to provide excellent customer service.
Ability to handle confidential matters with discretion; good judgment, demonstrated analytical and quantitative skills.
Ability to set work priorities, manage multiple projects and meet deadlines in a fast-paced environment.
Internal Number: V-1377
About Montclair State University
With a proud history and a vibrant future, Montclair State University is one of New Jersey’s most diverse and dynamic institutions of higher education. One of four public research institutions in the state, Montclair State is designated a Research Doctoral 3 University by the Carnegie Classification of Institutions of Higher Education.
Located 12 miles west of New York City on a 252-acre suburban campus which boasts modern, state-of-the-art facilities complemented by green spaces, public plazas and striking Spanish Mission architecture, the University offers a comprehensive undergraduate curriculum with a global focus; a broad variety of superior graduate programs through the doctoral level; and a highly productive, dedicated and diverse faculty and student body.
The University’s 10 colleges and schools offer more than 300 undergraduate and graduate majors, minors, concentrations and certificate programs, and with more than 120 student organizations and 18 NCAA Division III athletic teams for men and women, Montclair State offers its students a comprehensive college experience.
Montclair State University is an Equal Opportunity/Affirmative Action institution with a strong commitment to diversity. Additional information can be found on the MSU website at montclair.edu