The Director of Facility Operations is a leadership position with responsibility for management of all aspects of the Joseph Meyerhoff Symphony Hall (Hall) facility and the Cathedral Garage parking facility (Garage). The Director will oversee event management, building engineering, security, maintenance/renovations, and housekeeping.
Security (Contracted to CES)
ESSENTIAL DUTIES AND RESPONSIBILITIES
Develops and implements policies, plans and execution strategies for all Hall and Garage facility utilization. These protocols are designed to provide all customers and facility guests with a safe, excellent, and enjoyable experience of the highest quality that is consistent with the vision, mission, and reputation of the BSO
Maintains and manages all the scheduling of all facility spaces, rooms, venues using the ArtsVision artistic management software
Oversees, plans, and directs operation, engineering and maintenance of building systems. Ensures that building conditions are in compliance with the Collective Bargaining Agreement of the Musicians’ Union
Supervises building systems and personnel operating these systems. Works with vendors to ensure proper maintenance of operating systems, including Metasys/Johnson Controls for the HVAC system
Implements annual preventive maintenance programs and repairs as needed. Oversees maintenance activities including routine cleaning and repairs. Point person in the organization for building renovations and improvements
Manages security staff, systems, and policies for the organization. Oversees processes to assure safety and protection of guests, volunteers, employees, and BSO property. Implements, evaluates, revises, and enforces safety and emergency procedures for the Hall and Garage. Partners with appropriate local, state, and regional agencies to ensure facilities are in compliance with all legal codes and standards. Coordinates event traffic needs with appropriate authorities
Prepares and manages facility operating budget. Researches and introduces cost-saving measures
Ensures fulfillment of all facility requests
Performs other duties as assigned
QUALIFICATIONS AND CAPABILITIES
Bachelor’s degree or equivalent experience
At least 5 years of progressively more responsible management experience required
Experience in the management of a performing arts facility within the entertainment industry strongly preferred
Supervisory experience required; experience with union contracts preferred
Financial management skills necessary
The ability to implement processes necessary to provide a safe and effective environment while keeping the customer experience as a primary focus is essential
The ability to lead, communicate and implement strategic vision, and manage and work effectively in a high-pressure, dynamic environment with multiple concurrent priorities is required
Excellent interpersonal, team-building, and quality control skills required
Prior experience in a non-profit organization and knowledge/interest in classical music preferred
COMPENSATION AND BENEFITS
Salary is commensurate with qualifications and experience
A generous benefits package that includes
Health insurance, at low cost to the employee
Dental, Life, and Long-Term Disability Insurance, paid entirely by the BSO
Generous paid time off, including annual, personal, and sick leave
403(b) plan option
Flexible Spending Accounts
Employee Assistance Program
Free and/or discounted tickets to BSO concerts
HOW TO APPLY
Please send resume and cover letter with salary requirements to Barbara Gourdin, Receptionist and Assistant to the Vice President and General Manager, firstname.lastname@example.org. No phone calls.
ABOUT THE BALTIMORE SYMPHONY ORCHESTRA
The Baltimore Symphony Orchestra (BSO) is internationally-recognized as having achieved a preeminent place among the world's most important orchestras. Acclaimed for its enduring pursuit of artistic excellence, the BSO has attracted a devoted national and international following while maintaining deep bonds throughout Maryland through innovative education and community outreach initiatives.
Organized in 1916, the Baltimore Symphony Orchestra is the only major American orchestra originally established as a branch of the municipal government. Reorganized as a private institution in 1942, it maintains close relationships with the governments and communities of the city and surrounding counties, as well as with the State of Maryland.
The BSO made musical history in September 2007, when Maestra Marin Alsop led her inaugural concerts as the Orchestra’s 12th music director, making her the first woman to head a major American orchestra. With her highly praised artistic vision, her dynamic musicianship and her commitment to accessibility in classical music, Maestra Alsop’s directorship has ushered in a new era for the BSO and its audiences.