The Weekend Supervisor Information Specialist staffs the Information Services desk, providing quality customer service and circulation and patron support. This position is responsible for supervising the library on Friday night and on weekends, assisting in stacks management and shelf training, assisting in the book discard project, supervising students, and assisting in other library projects. This position works closely with the Assistant Manager to train students in stacks maintenance. This is a part time position which requires a somewhat flexible work schedule. The library is open seven days a week until 11pm most nights and extended hours during exams. The position requires working weekends and evenings. The Information Specialist position supports the University's three strategic initiatives by providing access to, facilitating the use of, and managing the collection, processing, storage, maintenance preservation of information.
Essential Duties and Responsibilities
1. Service Desk & Supervision of Student Employees:
The Night supervisor is responsible for providing Friday evening and weekend library services for the campus community. Monitors patron interactions, answering and directing inquiries from students, staff, and faculty. Provides functional supervision of the desk services and student workers.
Assists patrons with informational, directional, and general reference questions.
Refers complex questions to the research librarians and the course reserve and interlibrary loan managers as appropriate.
Assists patrons with library equipment and performs minor routine maintenance on equipment such as copy machines, fax machine, computers, printers, scanners, and microfilm readers/printers. Places service calls and follow-up with vendors or university departments as necessary.
Assists students with installing printer drivers; setting up Wi-Fi connection on student laptops; directs complex questions to the Law Technology department.
Creates and updates patron records as needed; sends gate requests to the Access card office and collects payment for selling or renewing attorney library cards.
Report building issues to the appropriate contact and maintains library security.
Explains and enforces library policies; removes unauthorized patrons as needed. Monitors building in order to maintain a quiet environment.
Handles emergency situations when appropriate; assists in evacuating building during emergencies.
Opens or closes, and secures the library on Friday nights and weekends.
2. Stacks Management Supervisor Backup:
In the absence of the Stacks manager, ensures items used by library patrons are quickly and correctly returned to their proper location.
Ensures items used by library patrons are quickly and correctly returned to their proper location.
Works to provide shelving space and proper re-shelving of materials; anticipates shelving space needed; plans and supervises shifts, moves, or relocation or materials within or into stacks or other shelving units.
Maintains statistics regarding the maintenance of the collection; ensures it is carried through in a timely manner.
Labels ranges of entire library collection with appropriate call number labels.
Coordinates shelf reading of library collection. Creates and maintains files that track which areas have been shelf read; maintains and updates staff and student shelf reading assignments.
Suggests changes to shelf reading procedure and policies and reports problems with the shelving units to the Head of Information Services.
Reports problems with library materials to Technical Services as needed.
Reports problems with shelving units and library set up to the Head of Information Services.
Assists in the recruiting, hiring, orientations, training, and supervision of student workers, including maintaining the list of books used for training and coordinating shelf training and addressing shelving performance issues.
3. LINK+/ILL Backup:
In the absence of the LINK+ and ILL coordinator, responsible for obtaining Link+ and ILL requests by law library and University library patrons.
Daily prepares INN paging requests from the Sierra ILS; prints Link+ notices, pulls books, and ensures information on paging slips match item, and delivers Link+ lending requests for Heafey books to the University Library circulation desk.
Assists research librarians with the pick-up of faculty Link+ requests.
Performs all aspects of inter-library loan processes using the ILLiad system which is shared with the University Library to both, obtain materials not owned by Santa Clara for members of the Santa Clara Law community, and lend our holdings to other libraries on a nationwide network.
4. Remote Storage/Book Discard Project:
Processes requests for law library-owned books held in off-site-remote storage.
Monitor the off-site-remote storage retrieval email, respond to questions and requests for this service.
Tracks items received from storage and returns items to storage.
Compiles and reports statistics on remote storage items requested to improve access to the collection.
Assists librarians with the discard project by physically moving items to carts and bins, consults databases to physically compare collection to online information, and updates collection spreadsheet.
5. Other Duties:
Assists with creation of library displays.
Updates a complex loose-leaf set. Helps the filing coordinator with other filing materials as needed.
1. Recommends initiatives and implements changes to improve quality and services. 2. Identifies and determines cause of problems; develops and presents recommendations for improvement of established processes and practices. 3. Maintains contact with customers and solicits feedback for improved services. 4. Maximizes productivity through use of appropriate tools; planned training and performance initiatives. 5. Researches and develops resources that create timely and efficient workflow. 6. Prepares progress reports; informs supervisor of project status; and deviation from goals. Ensures completeness, accuracy and timeliness of all operational functions. 7. Prepares and submits reports as requested and required.
Provides Work Direction
Trains and evaluates student workers on stack maintenance. Oversees 15+ student workers when staffing the Information Services desk. The position ensures that students are performing assigned tasks during the shift, assists with any issues that the student needs help, and provides correction when the student does not perform satisfactory.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The items below are representative of the knowledge, skills, abilities, education, and experience required or preferred.
This position requires the ability to effectively establish and maintain cooperative working relationships within a diverse multicultural environment
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. In accordance with the Americans with Disabilities Act, as amended, the California Fair Employment & Housing Act, and all other applicable laws, SCU provides reasonable accommodations for qualified persons with disabilities. A qualified individual is a person who meets skill, experience, education, or other requirements of the position, and who can perform the essential functions of the position with or without reasonable accommodation.
Considerable time is spent at a desk using a computer terminal.
Work with books that may be very dusty
Move books, either carrying or using a book truck.
May be required to travel to other buildings on the campus and just off campus.
May be required to attend conference and training sessions within Bay Area or in- or out-of-state locations.
May be required to occasionally travel to outside customers, vendors or suppliers.
The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job.
Typical office environment.
Mostly indoor office environment with windows.
Offices with equipment noise.
Offices with frequent interruptions.
Demonstrated knowledge of current and anticipated trends in access, resource sharing, and delivery services.
Experience operating the circulation module of an automated library system, preferably Innovative Interfaces.
Understanding of public service etiquette.
Excellent interpersonal skills, written and oral communication skills, and the ability to provide exceptional service to a diverse community.
Strong organizational and problem-solving skills; ability to prioritize tasks; work independently, with minimal supervision.
Capable in MS Word, Excel, Power Point.
Experience supervising student workers or other hourly/casual employees
Flexibility in shift time in the event of unexpected schedule changes, rapid changing environment.
Capability to troubleshoot library equipment: copiers, printers, scanners, microfiche, etc.
Education and/or Experience
A.A. degree in Library Science, or Bachelor's degree in any subject major.
Two years of related library experience required.
$20.65 - $23.74 per hour, commensurates with experience
Santa Clara University, a comprehensive Jesuit, Catholic university located in California's Silicon Valley, offers its more than 8,000 students rigorous undergraduate curricula in arts and sciences, business, and engineering, plus master's, Ph.D., and law degrees. Distinguished nationally by the fourth-highest graduation rate among all U.S. master's universities, California's oldest operating higher-education institution demonstrates faith-inspired values of ethics and social justice.