Position Description:Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.Primary Responsibilities:Responsible for preparation, layout, design, of time sensitive member communication materials including pharmacy ID cards, discount cards, mail service kits, letters, checks, formulary guides, flyers, miscellaneous member communications, and Medicare Part D member communications.Responsible for creating and communication production timelines including tracking to ensure successful delivery to our membership.Responsible for critical issue tracking and resolution.Ensures print communications adherence to Catamaran branding guidelines, NCPDP standards, postal and mailing specifications, and CMS / Medicare Part D guidance as applicable.Project and process improvement oriented.Responsible for customization, layout, and print production of all Catamaran clients, including but not limited to pharmacy ID cards, information kits, envelopes, mail service order forms, discount cards, Medicare Part D communications in accordance with the client's specific plan design and NCPDP, postal, and CMS regulations.Coordinates production and distribution of special communication requests including but not limited to custom inserts, formularies, or miscellaneous custom materials.Responsible for timeline creation and management of all print requests.Responsible for quality assurance review of all print communications.Creates and maintains ongoing training materials, desktop procedures and workflows. Responsible for communicating critical due dates, production timelines to client services.Follows and adheres to standard operating procedures and workflow process which include internal forms / documentation, systems, and metrics and provides guidance.Provides reporting as requested by management.Reviews client files to ensure all files are current with the latest version of all materials and samples.Responsible for overseeing print production with outsource print vendors. Actively participates in periodic meetings with print vendors and internal management to discuss current vendor performance and also assists in developing new improvements and/or checks and balances which could improve production processes. Works closely with vendors to coordinate fulfillment of shipping requests. Follows up with vendors to track shipments, resolve other shipping issues and escalated issues.Responsible for exploring optional specifications for individual jobs as necessary to help reduce printing costs and maximize production efficiencies. Consults with management, appropriate staff, and vendors regarding design / production feasibility of specific requests.Ensure documentation and adherence to organization marketing branding and standard guidelines.Tracks, processes, and logs invoices. Compares invoices against production reports to confirm accuracy of charges and adherence to vendor agreements. Maintains awareness of prefunded postage account balances, credits, and debits. Initiates postage requests as needed.Knowledge of eligibility processes and works with eligibility to validate successful load of eligibility files and monitor / coordinate ID card production.Responsible for inventory management of all vendors. Maintains tracking of materials used daily such as envelopes, paper stock, pre - printed stock, and formularies. Initiates reorders as needed. Ensures pricing is in line with contract fees and provides proof approvals for reprint orders.
Required Qualifications:High School Diploma / GEDKnowledge of variable data printing1+ years of print production experienceKnowledge of basic layout and design concepts2+ years Quark / Adobe Indesign experience2+ years of proofreading experienceExperience with Microsoft Excel to include working within an existing spreadsheetExperience with Microsoft Word to include working within an existing documentPreferred Qualifications:Knowledge on Medicare Part D Marketing Guidelines and ComplianceUnderstanding of 508 Compliance as it relates to print and electronic mediaExperience working in a PBM settingExperience with Microsoft Access and VisioSoft Skills:Adapts to fast paced print production environmentExcellent multi taskerMaintains quality focusExcellent communication skillsProblem solving, issue management skillsProject management skillsSuccessful at managing multiple projects simultaneouslyOptumRx is an empowering place for people with the flexibility to help create change. Innovation is part of the job description. And passion for improving the lives of our customers is a motivating factor in everything we do. If you're ready to talk about groundbreaking interactions, let's talk about what happens when a firm that touches millions of lives decides to gather results from millions of prescriptions every month and analyze their impact. Let's talk about smart, motivated teams. Let's talk about more effective and affordable healthcare solutions. This is caring. This is great chemistry. This is the way to make a difference. We're doing all this, and more, through a greater dedication to our shared values of integrity, compassion, relationships, innovation and performance. Join us and start doing your life's best work.SMDiversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.Keywords: UnitedHealth Group, Print Communications Specialist, Schaumburg, IL, print, communication, project management, UHG, Quark, Adobe, medicare, variable data printing, proofreading
Our mission is to help people live healthier lives and to help make the health system work better for everyone.- We seek to enhance the performance of the health system and improve the overall health and well-being of the people we serve and their communities. - We work with health care professionals and other key partners to expand access to quality health care so people get the care they need... at an affordable price. - We support the physician/patient relationship and empower people with the information, guidance and tools they need to make personal health choices and decisions.