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The Patient Advocacy Specialist is responsible for handling customer concerns and Customer Service functions, assuring that all aspects of the recovery processes meet the needs of both the organization and customers. The Specialist works with Quality Management Consultants and Quality Management Department to assure clinical patterns/trends are aggregated with other system data to identify areas requiring improvement. This position is responsible for strategic deployment and tracking of performance improvement results of Health System resources to maximize customer satisfaction with complaint resolution and minimize key issues generating complaints.
Five or more years in direct Customer Service experience within the healthcare field will be considered in lieu of a degree.
One year customer service experience.
Significant experience in project management, managing targets and timelines.
Experience in facilitating groups and managing improvement processes.
Direct clinical healthcare experience preferred.
Bachelor’s degree in healthcare, communications, business or related field.
Based in Tacoma, WA (near Seattle), MultiCare Health System is a leading-edge, integrated, not-for-profit healthcare organization made up of five hospitals including Allenmore Hospital, Auburn Medical Center, Good Samaritan Hospital, Mary Bridge Children’s Hospital and Tacoma General Hospital. As one of America’s “10 Best Integrated Healthcare Systems,” MultiCare includes numerous primary care and urgent care clinics, multi-specialty centers, Hospice, Home Health and Behavioral Health services. Founded in 1882, MultiCare has grown to a 12,000+ person health system committed to serving community needs.
MultiCare is an equal opportunity employer. Hiring decisions are made without regard to race, color, religion, national origin, sexual orientation, gender identity, disability or veteran status.
MultiCare is a smoke-free, drug-free workplace. All employment offers are contingent upon acceptable pre-employment drug tests which include testing for the use of marijuana and nicotine. As part of our commitment to a healthy workplace, we require employees to obtain an annual flu immunization.
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