A cover letter and contact information for three references are required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experiences that directly relate to this position. Please apply with a single document that includes a cover letter, resume, and list of references.
The University of Michigan-Dearborn (UM-Dearborn) is one of the three campuses of the University of Michigan system. UM-Dearborn is a comprehensive university offering high-quality undergraduate, graduate, professional, and continuing education to residents of southeastern Michigan, and currently enrolls just under 9,000 students. UM-Dearborn is located 10 miles west of downtown Detroit and 35 miles east of Ann Arbor. The campus is strategically located on 200 suburban acres of the original Henry Ford Estate in the Greater Detroit Metropolitan Region.
The University of Michigan-Dearborn has an exciting job opportunity for an Operations and User Services Supervisor in the Mardigian Library. This full-time position reports directly to the Head of the User Services Department.
Provide excellent customer service to all faculty, staff, students, and guests
Serve as coordinator for item reshelving and stack maintenance
Supervise 5-10 student employees, including scheduling and training
Serve as coordinator for resource sharing initiatives (MeLCat, UM campus library-to-library and ILL item processing)
Serve as contact for external campus groups to arrange use of library building
Report all building issues to and serve as contact for Facilities Management
Monitor department supplies and keep track of inventory
Assist with special projects and other duties as assigned
Assist patrons in locating library materials
Respond to inquiries about library policies, procedures and services
Balance cash register
Book study rooms for students using reservation software
Clear blocked patron records
Operate automated circulation system (Innovative Interfaces Sierra)
Compile relevant statistics
Run reports using Sierra library automation software; track data in Excel
Bachelor’s degree required
Proficient with MS Office (Word, Excel, Access), and comfort using computers and technology required. Experience with library automation preferred (Sierra/Millennium experience a plus)
Ability to work independently with minimal supervision and as part of a team required
Must be able to work a flexible schedule (including nights and weekends) when necessary
Ability to communicate effectively with faculty, staff, students and the public
Good interpersonal skills, strong customer service skills and good decision making skills required
Previous library working experience preferred
Experience working in a very diverse environment strongly desired
Strong cash handling experience preferred
Monday through Friday 9:30 a.m. – 6:00 p.m.
Occasional nights and weekends as needed
Currently this classification is considered non-exempt based on compliance with the Fair Labor Standards Act (FLSA).
The University of Michigan is an equal opportunity/affirmative action employer.
The University of Michigan-Dearborn is an interactive, student-centered institution committed to excellence in teaching and learning.We offer undergraduate, graduate, and professional education to a diverse, highly motivated, and talented student body. Our programs are responsive to the changing needs of society; relevant to the goals of our students and community partners; rich in opportunities f...or independent and collaborative study, research, and practical application; and reflective of the traditions of excellence, innovation, and leadership that distinguish the University of Michigan.