Florida Hospital Maitland seeks to hire an Assistant Director who will embrace our mission to extend the healing ministry of Christ.
Established in 1908, Florida Hospital is one of the largest not-for-profit healthcare systems in the country, caring for more than a million patients each year. The Maitland Office Plaza houses our highly skilled teams that support our hospital system including Marketing, Patient Financial Services, Revenue Management, the Credit Union and Human Resources. The Trickel Building, a two-story office structure, creates an atmosphere of health and healing, with a healthy-style café and quaint chapel. The main lobby is filled with lush greenery and a light trickle of water, creating a holistic environment.
Florida Hospital Patient Access and Preaccess– offers world-class customer service and is often the patients' first impression at our mission-centric organization. As patient advocacy ambassadors, the team contributes positively to patient experience, patient safety, throughput, regulatory compliance and securing financial stability across the system. Our team of highly engaged registration and concierge staff assist patients, providing them with knowledge on medical insurance benefits and options to take care of patient financial responsibility. Patient Access is located throughout the seven Florida Hospital campuses (Orlando, Altamonte, Apopka, East, Winter Park, Kissimmee and Celebration) and Trickle Building in Maitland
Monday – Friday, 8:00am – 5:00pm
Under administrative guidance, actively plans, develops, organizes, and manages multiple areas of responsibility as assigned by senior leadership. Strategically designs processes to meet or exceed key performance indicators related to both financial metrics and regulatory compliance requirements. Identify opportunities for performance improvement within areas of responsibility and beyond. Create and manage the budgets for areas of responsibility, while looking for areas of potential improvement. Cultivate leadership development by providing frequent feedback. Mentors staff, manages budget and labor, and meets departmental goals. Analyzes processes and coordinates with Directors of various Florida Hospital departments and other service partners to develop policies and procedures mutually beneficial to all respective areas while maintaining the integrity of the PFS Departments. Responsible for providing staff with resources and training in order to aid them in meeting or exceeding all performance goals including but not limited to accuracy, collections, regulatory and forms completion. Actively participates in exemplary customer service and accepts responsibility in maintaining relationships that are equally respectful to all. Adheres to Florida Hospital Corporate Compliance Plan and to all rules and regulations of all applicable local, state and federal agencies and accrediting bodies.
Uses discretion when discussing personnel/patient related issues that are confidential in nature.
Is responsive to ever changing matrix of hospital needs and acts accordingly.
Proficient in time management with superior prioritization skills.
Demonstrated competence in one or more areas with PCs related programs. Expertise in Excel and Word.
Strong organization skills with excellent analytical and problem solving skills.
Able to understand business processes or organization. Strives for professional excellence through self assessment, continuing education and maintenance of credentialed status.
Initiates creative approaches to problem solving. Able to coach employees effectively while tapping their potential
Proficient in the performance of basic math functions, capability of communicating professionally with an acceptable use of English and spelling. Capable of communicating effectively and professionally with our patients and physicians.
Secures business results in the area of FH Extending Excellence model (Team, Clinical, Service, Market, Finance)
Bachelor's degree (business, healthcare or health services administration, health information management, communications, finance, accounting, public administration, human resources, management, or marketing).
Minimum (5) years experience in Patient Access/Patient Financial Services Department or related area
Working intermediate knowledge of patient accounting systems as well as back-end and front-end revenue cycle functions and processes (preferred)
Able to favorable influence team(s) to exceed department goals (preferred)
MBA, CMPA, or CPAM (preferred)
Licensure, Certification, or Registration Required:
Demonstrates through behavior Florida Hospital's Core Values of Integrity, Compassion, Balance, Excellence, Stewardship and Teamwork as outlined in the organization's Performance Excellence Program
SCOPE OF RESPONSIBILITY:
Actively manages, plans, develops, and organizes multiple areas of responsibility as assigned by Senior Leadership. Practice excellent time management in order to be available to attend meetings for Leadership of all responsibilities.
Oversees the account receivables of all areas of the hospital. Strategically monitor, develop and implement ways to protect the financial stability of the hospital. Supports, develops, and analyzes account receivable reports and provides findings to the Senior Vice President on a bi-monthly basis.
Oversees insurance payors to ensure timely, accurate claims submission and claims reimbursement. Reports, analyzes, and monitors accounts receivable for all payors, communicating findings to leadership with status updates or escalation as needed.
Supports development of departmental strategic plans by defining projects, priorities, and actively involved in ROI analyses, vendor selections, banking relationships, payment merchants, agencies and internal audit plans.
Able to assess and understand business processes of the Revenue Cycle. Anticipates needs of the department and pursues solutions. Displays extensive historical and current knowledge of information system technologies and our internal systems to ensure optimum efficiency in department's operations.
Is active in various meetings within PA/PFS to ensure continued focus and improvements in our patient and insurance collection practices. Participates in Denial Management, Cerner, Contract Management, Agency Tracking, external business partner meetings, and various other high level committees for PA/PFS department.
Assist in the annual review and updating of all policies, SOP's and reference materials pertinent to areas of responsibility.
Reviews and researches insurance and government regulations, analyzing effects on department operations. Communicate changes appropriately and efficiently. If needed, developing plans of action with leadership.
Works in conjunction with Corporate Compliance on all financial regulations to ensure training programs for new and existing staff continues to meet all state and government regulatory requirements.
Conducts audits of bank deposit correction notices to ensure timely and accurate adjustments to patient and general ledger. Reviews and evaluates various system generated cash reports and prepares analysis of cash posting trends and goals across payers.
Accountable to all departments, service partners and clinical offices for the performance of the PFS departments and serves as point of contact for any unresolved issues or those requiring service recovery measures.
Works closely with Medical and Contract Management as well as PFS to identify issues resulting in potential or actual denials. Responsible to ensure leaders and staff are held accountable for errors and coordinates with leadership to improve processes or reallocate staff to facilitate resolution of issues.
OPERATING & CAPITAL BUDGET/FINANCIAL RESPONSIBILITY:
Create and manage the budgets for areas of responsibility, while looking for areas of potential improvement.
Develop strategies across areas of responsibility to exceed Revenue Management cash projections, reduce days in accounts receivable and denials.
Monitors staffing levels to maintain performance and contribute toward departments key performance indicators while meeting budgetary constraints.
Meets monthly budget goals by managing staff levels that are within set labor standards and limiting use of overtime and providing necessary coverage. Regularly reviews monthly budget and volume reports. Limits use of overtime by monitoring productivity.
STRATEGIC PLANNING RESPONSIBILITY:
Identify opportunities for performance improvement within areas of responsibility and beyond.
Strategically designs processes to meet or exceed key performance indicators related to both financial metrics and regulatory compliance requirements.
Expect results from all direct reports. Set clear, compelling goals for staff and hold team members accountable for performance.
Identify and review new technologies to enhance PA/PFS. Develop strategies to reduce cost of collections across areas of responsibility, to include external business partners.
Creates synergies, maintains bidirectional communication, and acts as point of accountability between PFS and clinical, administrative, and payor partners ensuring open communication and collaboration toward common goals.
PERFORMANCE IMPROVEMENT RESPONSIBILITY:
Provides ongoing education to minimize errors and avoid denials and rejections to direct reports.
Be active in responding to change and opportunity. Actively seek new and improved ways to increase productivity.
Cultivate leadership development by providing frequent feedback. Reviews all A/R reports available, communicates outcomes to team and leadership timely, and provides accurate statistical records and reports.
Meet weekly with Patient Financial Services Administrative Director to review key indicators addressing any areas of concern and plans for resolution.
Meet bi-monthly with Patient Financial Services Assistant Vice President to review areas of responsibilities and work together to address any concerns.
Interacts with AHS, Revenue Management Leadership, MIS, FH Accounting, FH Attorneys, bank officials, service vendors, and service technicians to review current and new service opportunities for improving efficiencies, quickly resolve system or equipment issues that may interrupt generation of printed batch bills or timely processing of patient statements.
COMMUNITY RELATIONS RESPONSIBILITY:
Responsible to be on call as necessary for emergencies and departmental assistance.
Advocates team involvement of the Hospital approved community programs, including Backpack for Kids, Adopt-A-Family, American Heart Association's Heart walk, and United Way.
Adheres to department operation procedures for response to external disaster protocols, which may include disaster childcare relief.
Responsible for ensuring optimal employee engagement scores that meet or exceed hospital goals.
Sets clear, compelling goals for staff and holds self and staff accountable for individual and team goals set by PA/PFS Department. Provides encouragement, education, and training to motivate team members and develops, maintains and manages incentive programs.
Responsible for providing staff with resources and training in order to aid them in meeting or exceeding all performance goals including but not limited to accuracy, collections, regulatory and forms completion.
Ensure timely completion of performance excellence evaluations and consistency in application of departmental policies, including those specifically dealing with progressive discipline.
Regularly meets with and mentors direct reports, (PFS Managers), in day to day management of staff focusing on employee engagement and the servant leader model. Set the climate for open, frequent communication.
Serves as a resource and educator regarding interdepartmental and payor questions. Consistently ensures team members understand the importance of clear and thorough claim reconciliation information in order to maintain a close working relationship with clinical and business partners and provide patients with excellent service.
If you want to be a part of a team that is dedicated to delivering the highest quality in patient care, we invite you to explore the Assistant Director opportunity with Florida Hospital Maitland and apply online today.
Florida Hospital is dedicated to improving lives not only in Central Florida, but also around the world. As a destination hospital, we are committed to serving the health care needs of our patients with a holistic approach to ...heal the mind, body and spirit. We strive to be the hospital of choice for patients, physicians and employees. Over the last 100 years, Florida Hospital’s mission remains unchanged: to extend the healing ministry of Christ.