The Data Governance Analyst, under the direction of the Enterprise Data Governance Manager, assists the data governance team in the management and oversight of the firm data assets to help provide business users with high-quality data that is easily accessible in a consistent manner. This position assists in the implementation of an enterprise data governance program.
In this position, the employee must meet annual security education training and awareness (SETA) requirements. The employee must also assure that information created, acquired or maintained in performance of job duties is used in accordance with its intended purpose – to protect Troutman Sanders information and its infrastructure from external or internal threats – and to assure that the employee complies with Firm Policy requirements regarding information access, classification, security and privacy.
ESSENTIAL JOB FUNCTIONS:
Identify data by entering Dun & Bradstreet D-U-N-S numbers for new clients by leveraging multiple subscription & non-subscription research tools (e.g. Dun & Bradstreet Family Tree Finder, client websites, Google, etc…)
Monitor firm data repositories to ensure appropriate use.
Collaborates with Regional Records Managers to support their role associated with attorney and client mobility (i.e. electronic record imports and exports), and provide accurate documentation of these activities.
Responsible for the completeness, accuracy and consistency of specific client matter data so that the standards of quality are met for accurate financial and marketing reporting needs, by leveraging subscription-based monitoring services.
Conducts bulk imports and exports of electronic records into and out of firm repositories according to standard operating procedures, in support of attorney and client mobility.
Assists with the resolution of issues related to the DMS, including matter-centric workspace related requests, permissions issues, and other troubleshooting and problem resolution.
Maintain weekly and monthly metrics on the volume of data inside the DMS and on network public drives/user shares including weekly reports containing pertinent measurable data on tasks performed.
Proactively collaborates with other departments to continuously learn about the different types of legal work and systems. Partners with others and the business to achieve expectations.
Coordinates issues, tracking and resolutions. Helps in the testing activities for maintenance and project assignments. Provides guidance and input for testing strategies, scope and possible scenarios.
Build relationships by sharing information, ideas and challenges.
The Data Governance Analyst will continue to develop skills, knowledge and ability to improve processes and procedures, and keep updated on trends and developments in the industry. This includes meeting annual personal development goals.
QUALIFICATIONS & REQUIREMENTS:
Ability to estimate, plan, schedule, organize, coordinate & execute activities.
Ability to effectively manage multiple assignments & priorities in a face paced environment.
Strong problem-solving and analytical skills and the ability to think logically.
Ability to transition from projects and support tasks to address immediate or emergency support work to ensure minimal disruption to the firm and records staff.
Must have prior Document Management System (DMS) experience, preferably with iManage.
Ability to understand/develop SQL queries.
Good understanding of information management, enterprise content management, knowledge management, and search.
Ability to exercise good judgment and discretion in handling confidential materials and matters
Ability to communicate effectively both orally and in writing to management, team members, business, and technology professionals.
Ability to analyze complex business problems, propose effective solutions and understand and apply business vision and direction.
Ability to work effectively both independently and with teams.
Competent at adjusting priorities and managing time in a fast-paced environment.
Demonstrated ability to read, analyze and interpret general business documentation.
Commitment to professional development including keeping current on industry trends as well as current methods and technologies associated with Information Governance.
Must have advanced PC skills, including legal databases, Excel, and Visio preferred.
Ability to read, analyze and interpret general business documentation.
Ability to effectively present information and respond to questions from groups or staff, legal personnel and clients. This includes reasonable ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
EDUCATION AND/OR EXPERIENCE:
B.A. or B.S., or at least two years of digital records or information technology experience in at least one of the following areas: administration of records and/or document management systems, user support, or any combination of education and experience that demonstrates an ability to perform the job. In addition, experience directly relating to iManage, Dun & Bradstreet would be beneficial.